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SureStay Plus Hotel by Best Western San Bernardino South

2.5-star property
294 E Hospitality Ln, San Bernardino, CA 1-855-201-7819

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4.1 out of 5
Very good!
See all 11 Travelocity Reviews

"I booked 2 pet friendly non-smoking rooms for a night. I had to check in through a side window due to Covid. Signs on the window stated there was no ... " More

By a verified traveler on Fri 03 Jul 2020

Points Of Interest

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Hotel Description

Hotel near National Orange Show Events Center in San Bernardino

In San Bernardino

You'll find National Orange Show Events Center and Loma Linda University within 3 miles (5 km) of this San Bernardino hotel. Loma Linda University Medical Center and San Bernardino Golf Club are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's an outdoor pool on site, and a 24-hour front desk and express check-out are also provided.

Flat-screen TVs, refrigerators

Featuring conveniences like refrigerators and microwaves, the 82 guestrooms also offer premium bedding and flat-screen TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Accessible, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$103* Per night/room May 23 - May 24

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western San Bernardino South ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western San Bernardino South

Everyone (7) Family (1)
5 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 29, 2021 by Manager

Thank you so much for the incredible rating. We look forward to your next visit!

4 out of 5
I booked 2 pet friendly non-smoking rooms for a night. I had to check in through a side window due to Covid. Signs on the window stated there was no hot breakfast but there were offering a "go to" sack breakfast instead (apple juice, granola bar and fruit snacks). The hotel did have a limit on vacancies, so thankfully I had booked online. One of rooms did not have a pleasant smell, while the other one smelt like the previous guests smoked in the room. I was so exhausted from our drive I didn't complain. We were checking out early anyway. The bed was comfortable, towels were fully stocked, cleanliness was okay and the AC unit worked fine. We have stayed at this hotel before our cruise and had no big complaints the first time. Breakfast then was decent. There must've been some kind of convention close by because there was a lot of young adults staying there. If you're looking for one or two night stay, this place isn't too bad. Several restaurants close by as well as gas stains.

Posted by , from California on Jul 3, 2020

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Comment from Hotel Management

Jul 3, 2020 by Manager

We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed and your comments about our towels. We appreciate you taking the time to share your experience.

4 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 8, 2019 by Manager

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

5 out of 5
Rooms is clean and comfortable, nice desk for working and location is in the middle of restaurant row.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 27, 2019 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

5 out of 5
Overall property and especially the room were much more than I thought when booking a room and trying to save money vs some of the nearby bigger name hotels. I will be back and staff could not have been more professional and courteous.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

3 out of 5

Meet My Requirements and Expecations

Pros: Satellite TV and Adequate Breakfast.
Cons: The statement that everything from fridge regardless the container or contents is thrown out.
Location: Close to Freeway, Cheap Gas
The hotel staff at the front desk were extremely polite and nice. The downside to this hotel is no elevator to second floor. Still, the room was fine although had a weird smell upon arrival. After some AC and opening doors it went away. We did like that the entire room has tile and no carpet. That was a plus. The breakfast was also relatively nice and everything tasted fine. There was ample selection to choose from, but realize it isn't a large breakfast, just your typical slightly above Continental with some hot items available. The TV is Satellite with many channels to choose from, not the standard 40 or so most hotels have available. That last negative was my wife left a Lilly Pulitzer bag in the fridge with some cheese. We called after we arrived at the airport and asked to have it mailed back and that we would pay for shipping. They checked with hotel cleaning staff and were told that everything in the fridge is thrown away per policy. That was irritating as I am 100% certain this bag will end up on Ebay or at a workers home. The cleaning staff isn't dumb and should have taken that to the front desk.

Posted by , from Houston, TX on Apr 11, 2017

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2 out of 5

Violent customers stay here!

Pros: Close to Wedding
Cons: Everything
Location: Bad area
Upon arriving we tried to check in and because my daughter was not listed on the reservation they refused to give her the room she paid for in full, therefore she was late to the Wedding she was there for. Started rocky, some lady came in off the street and starting yelling at staff and started throwing apples etc.. at them , very disappointed with this whole experience. The area not so good nor safe. Never again I can see why this Motel not Hotel is only a 2 star...

Posted by on Jun 20, 2016

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4 out of 5

A fine place to stay.

Located in an area where there were several places to dine. The receptionist was friendly & knowledgeable. It was a nice touch to have a microwave & refrigerator in the room. Also, easy access to the freeway. The free breakfast was a plus.

Posted by , from Modesto CA on May 7, 2016

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5 out of 5

Beautiful rooms

Staff where great and room was super clean and nice..we stated 4 days with no issues

Posted by on Apr 19, 2016

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About the SureStay Plus Hotel by Best Western San Bernardino South

Location 294 E Hospitality Ln, San Bernardino, CA 92408

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An outdoor pool, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly SureStay Plus Hotel by Best Western San Bernardino South. Self parking is free. Smoking is allowed in designated areas at this San Bernardino hotel.

  • 1 building
  • 82 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (30.9 km / 19.2 mi)
  • Train station: San Bernardino Santa Fe Depot (6.9 km / 4.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western San Bernardino South offers 82 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided. Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30 per pet, per day, plus a one-time cleaning fee of USD 50.00
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 18
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Hotel Best Western San Bernardino South
  • SureStay Plus Best Western San Bernardino South
  • Best Western Hospitality Lane
  • Surestay Plus By Bernardino
  • Hospitality Lane
  • SureStay Plus Hotel by Best Western San Bernardino South Hotel

You should know

  • Pool access available from 10:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.