Book a hotel near Rose Garden, Exposition Park

"Really"

"The room itself was great; however, one of the main reasons I chose this hotel was for the pool and jacuzzi amenities. Unfortunately, the jacuzzi was closed for the duration of our stay, and this was never communicated to us at check-in. Additionally, although check-in was listed as after 4:00 PM and we were told our room would be ready, we did not receive access until after 5:00 PM. We were also not provided with basic information, such as where the pool was located, and only found out by asking a staff member in passing. The check-in agent was not very welcoming and appeared disengaged. We initially gave the benefit of the doubt, assuming it may have been an off day; however, during check-out, the same lack of customer service was evident. When we inquired about possible compensation due to the jacuzzi being unavailable and not disclosed, we were told there was nothing that could be done and no one else we could speak with. Overall, the lack of communication and customer service was disappointing and impacted our experience."

"Extra amenity charge was not disclosed. Horrible breakfast food. First time and last time! Parking is valet only and $66! Loud AC as well."

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"This hotel is close to many LA spots you must see like the Angels Flight Railway which drops you off right in front of grand central market. It’s close the Library, Coffee shops and restaurants. Their heated pool is so relaxing the staff was so nice and friendly. I’m looking forward to staying here again. "

"I was charged $75 without a reason. Terrible"