2/10 Terrible
Elizabeth
Traveled with group
Apr 25, 2025
DO NOT STAY AT THIS PROPERTY IF YOU ARE A YOUNG FEMALE. I MEAN IT.
This property scammed me out of $750 for a one night stay, and will not respond to any of my calls or messages.
My friends arrived at the property without me around 2pm last week, I had called ahead the day before and had my friends name put on the reservation so she could check in while I picked up our rental vehicle.
Upon arrival she was immediately told she was unable to check in without me present. Weird but okay. Fine.
We check in and all is well, we are maybe in the room for an hour or 2. We are then out for the rest of the night only back to sleep and check out at 12.
Upon checking out I was not questioned or informed that I would not be receiving my deposit back, nor the fact that we had allegedly smoked in the room which was another $500 charge. The man at the desk was kind and asked if I wanted a copy of my receipt. I said emailed, we left. No problems.
I finally checked my statements on monday, to see a $980 charge. I looked for the receipt I was supposed to be emailed and it was no where to be found. I had to manually visit the Hyatt site to find my itemized receipt and see where the $750 was coming from.
Furthermore, no one in my party is a smoker? I have called 3 times and left 2 voice mails, all of which is being ignored. I stay in 20 hotels a year and never have I been treated like this.
I have disputed the charges with my bank, what a god awful property. SCAMMERS!!!!!!
Elizabeth
Stayed 1 night in Apr 2025