2/10 Terrible
Amy
Jun 16, 2025
Terrible customer servie
The Hoxton was terrible to work with. We had booked a non-refundable rate but due to the riots/protests in town there was a curfew of 8PM put into place. We contacted the hotel a couple days before our stay when we learned of the curfew and asked to cancel the reservation due to the circumstances in the area, they refused to cancel the reservation and said it was business as usual. When we arrived at the hotel at 8:30PM after a long day of travel the hotel had closed their restaurants and bar early incase there were issues with the curfew (so this was not business as usual). I guess they didn't care about their guests having anything to do or eat. We were told to use Uber Eats or travel outside of the LA area to get food. We again asked to cancel our reservation due to these circumstances and again were denied. After going to our room and finding Wi-Fi out and not even able to use our TV we decided not to stay at the hotel. They were unable to provide the services they offered and still would not refund our stay. We decided to leave the hotel and they didn't offer us any solutions for any kind of refund due to these extenuating circumstances. They only care about taking your money when they can't provide the services they say they offer. I would not stay here or book with them again.
Amy
Stayed 3 nights in Jun 2025