2/10 Terrible
Joylinda
Sep 23, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in a swamp....
My Mom had purchased the room as a gift for me when I went to The Who concert at The Hollywood Bowl. I called the day before and asked if it would be OK for me to check in even if the credit card had a different name. The women who answered said that it would be 'no problem'. I got there....AND IT WAS A PROBLEM! The woman who answered the phone and the woman who was at the desk were the same person. She lied to me and tried to blame it on another employee telling me that the room was reserved but not confirmed. I had my Mom on speaker phone. I told her to take a pic of her ID & text it to me to show to the woman. That was not acceptable. I was very upset & she kicked me off the property. I could not find a room anywhere else so I came back. I had to pay with my own credit card. The rooms do not have coffee makers. I need hot water for my tea. I had to go in the lobby in my nightgown to heat water in the microwave. The water did not get hot. The window was wide open with no screen. I did not want to close it because L.A. is humid. There was a lamp on the night stand and it did not work causing me to have to get up to turn the light on and off. It was an overhead light. The bathtub had no plug and the water was cold. There was no trash can. I had to throw away sanitary napkins, dirty paper towels and used dental floss and just leave them on the floor. I called my bank and told them the whole story because it will be a cold day in hell that I will pay for that!
Joylinda
Stayed 1 night in Sep 2025