"We had a great time. The staff was amazing. Dylin and his team were always inviting us to the next fun event. Crazy Game, water polo, volleyball, sho ... " More
Beachfront retreat
Stay at this Puerto Morelos resort and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).
All-inclusive
This smoke-free resort features a private beach, a full-service spa, and a nightclub. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.
Mar 13, 2024 by Samanta Aguilar E-concierge
Dear Valued Guest,Thank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations.It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your stay so pleasant. We trust we will have the opportunity to welcome you once again to this beautiful paradise of ours.Greetings
Feb 27, 2024 by Samanta Aguilar E-concierge
Dear valued guest,Thank you for taking the time to write this amazing review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference.We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards
Feb 21, 2024 by Samanta Aguilar E-concierge
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Greetings
Dec 27, 2023 by Verónica Vargas E-concierge
Dear Paul J,Thank you for taking the time to give us your Feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!
Sep 18, 2023 by Verónica Vargas E-concierge
Dear valued guest,Thank you for taking the time to give us your Feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!Best regards,
Jul 7, 2023 by Verónica Vargas E-concierge
Dear Denise, Thank you for taking the time to rate your recent visit to our resort.We are grateful for the time you took to share your comments about your recent stay at our resort, your comments from your point of view will undoubtedly help us to continue improving the quality of our services for our valued guests.It is a pleasure for us to know that you enjoyed the quality of service that was offered. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!Best kind,
Jun 19, 2023 by Verónica Vargas E- concierge
Dear Joseph,Naturally it is very disappointing that you did not enjoy this visit as much as we would like, please accept our apologies.We are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Regarding the seaweed , unfortunately we have no control over mother nature, but we apologize for any inconvenience caused.However, we hope that as we continue to work to improve our product, you will decide to give us another chance to serve you better in the future.Best regards,
Apr 19, 2023 by Francisco Mex Econcierge Dreams Jade resort & spa
Dear guest Darin!We would like to thank you for choosing Dreams Jade resort & spa for your recent getaway to Puerto Morelos. It was a pleasure having you here and we appreciate you taking the time to share your experience on expedia.In addition, we strongly believe that there is always room for improvement and your constructive critics will assist our team in their continuous efforts aimed at meeting our guests' expectations.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!kind regards
Mar 19, 2023 by Francisco Mex Econcierge Dreams Jade Resort & spa
Dear guest Carl,Thank you for your evaluation. It is a shame that we have not been able to exceed your expectations, we continue to work hard to meet the expectations of our Future guests.We appreciate your rating and we wish you a safe trip back home.We hope you will give us the opportunity to earn back your trust with our service."Greetings
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Dreams Jade Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco resort also offers a children's pool, outdoor tennis courts, and a spa tub. This 4.5-star Puerto Morelos resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.
Guests are served free buffet breakfast.
Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.
A private beach and 2 outdoor tennis courts are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.