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"We had a great time. The staff was amazing. Dylin and his team were always inviting us to the next fun event. Crazy Game, water polo, volleyball, sho ... " More

By a verified traveler on Tue 12 Mar 2024

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Hotel Description

4.5-star beachfront resort with 3 outdoor pools

Beachfront retreat

Stay at this Puerto Morelos resort and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

All-inclusive

This smoke-free resort features a private beach, a full-service spa, and a nightclub. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$528* Per night/room Apr 7 - Apr 8

Preferred Club Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club Governor Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Tropical View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

Dreams Jade Resort & Spa - All Inclusive ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dreams Jade Resort & Spa - All Inclusive

Everyone (9) Couples (2) Family (3)
5 out of 5
We had a great time. The staff was amazing. Dylin and his team were always inviting us to the next fun event. Crazy Game, water polo, volleyball, shows, There was always some sort of fun to be had! While Mario and the other bar tenders were always ready to help us find something refreshing to drink. The Spa treatments had us so relaxed. We had the couples message followed by the hydro therapy. I'd give it a 10 out of 10 The food was the reason I picked this resort and was not disappointed. Our favorite was Spice followed by the Carnival buffet. The others were good too. Unfortunately, we were only at the resort for 4 days and miscalculated what was open the last day so we missed out on the French restaurant. My only complaint is that all the restaurants aren't open all the days. So be a better planner than I was!

Posted by on Mar 12, 2024

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Comment from Hotel Management

Mar 13, 2024 by Samanta Aguilar E-concierge

Dear Valued Guest,Thank you very much for posting such a nice review! We are happy to read that your stay with us has met your expectations.It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your stay so pleasant. We trust we will have the opportunity to welcome you once again to this beautiful paradise of ours.Greetings

5 out of 5
Lovely the champion given once arrived. The staff was extremely friendly and helpful. Loved the smell of the lobby. Overall enjoyed our stay.

Posted by on Feb 27, 2024

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Comment from Hotel Management

Feb 27, 2024 by Samanta Aguilar E-concierge

Dear valued guest,Thank you for taking the time to write this amazing review. We are pleased you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that makes the difference.We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

5 out of 5

Posted by , from Wichita on Feb 20, 2024

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Comment from Hotel Management

Feb 21, 2024 by Samanta Aguilar E-concierge

Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Greetings

4 out of 5

Posted by on Dec 7, 2023

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Comment from Hotel Management

Dec 27, 2023 by Verónica Vargas E-concierge

Dear Paul J,Thank you for taking the time to give us your Feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!

5 out of 5

Posted by on Sep 17, 2023

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Comment from Hotel Management

Sep 18, 2023 by Verónica Vargas E-concierge

Dear valued guest,Thank you for taking the time to give us your Feedback and rating your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!Best regards,

3 out of 5
Dreams Jade is a nice resort. The common areas are kept clean and overall is a beautiful atmosphere. I came to Dreams with my two kids, looking to relax and enjoy our time together. Upon our arrival, we were stopped at the front gate where a staff member checks that you have a reservation before allowing you to enter. I liked this. It gave me a lot of comfort knowing not just anyone could come into the resort. Once onto the property the bellman greeted us with the warmest welcome. The check in process wasn’t as friendly. The receptionist didn’t even look up to greet me, she barely spoke and it felt a bit cold. Once we were assigned our room, the salesmen come over to get you to register for the timeshare pitch. I AM A STICKLER FOR THIS. I don’t like overly aggressive sales people. Ruben was nice but didn’t take no for an answer easily as they even called my room. Once we made it to our room, I was fairly disappointed. The rooms are outdated. The bathroom shower doors were made of glass and were full of soap scum but I was just too tired to have someone come and clean as we arrived late in the evening. The staff here are kind. Very welcoming. The restaurants often didn’t have everything on the menu. At times no one had ice. The kids club is a no go as most of the events require the parents to attend. I also had an incident with one of the ladies speaking rudely to my child. I eventually didn’t return my kid. I’m not sure I’d return to jade but I don’t regret the experience.

Posted by , from Long Beach on Jul 6, 2023

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Comment from Hotel Management

Jul 7, 2023 by Verónica Vargas E-concierge

Dear Denise, Thank you for taking the time to rate your recent visit to our resort.We are grateful for the time you took to share your comments about your recent stay at our resort, your comments from your point of view will undoubtedly help us to continue improving the quality of our services for our valued guests.It is a pleasure for us to know that you enjoyed the quality of service that was offered. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future!Best kind,

1 out of 5
Very nice resort and staff but that’s all I can say about this property. Definitely not a 4.5 star resort. AC wouldn’t cool any lower than 75 degrees Fahrenheit. No water pressure on shower. The hair dryer didn’t work, the safe didn’t work, and several electrical outlets didn’t work. The beach was covered in seaweed. We couldn’t lay on the beach or get in the ocean. The restaurants were very limited. Each night you had a couple to choice from because the others were closed. Very limited on the buffet. Very unhappy with the food. Like I said before it’s definitely not a 4.5 star resort. I would say 3 star. Definitely won’t go back. Don’t be fooled by the timeshare presentation. They lie to you and say it’s not a timeshare presentation. 90 mins turned into 3 hours with a lot of pressure. Good luck.

Posted by on Jun 17, 2023

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Comment from Hotel Management

Jun 19, 2023 by Verónica Vargas E- concierge

Dear Joseph,Naturally it is very disappointing that you did not enjoy this visit as much as we would like, please accept our apologies.We are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Regarding the seaweed , unfortunately we have no control over mother nature, but we apologize for any inconvenience caused.However, we hope that as we continue to work to improve our product, you will decide to give us another chance to serve you better in the future.Best regards,

3 out of 5
Loved the staff in the restaurants and bars shout out to Leo, Wilson and Edgar and many others serving up the food and Saul, Angel Jefferson for all the Alfredo who took way too good care of us at the pool bar!!!! Too many to mention. Bad side, we were locked out of our room twice from lock malfunction at inopportune times. Took way too long to let us in the second time. Bad timing. Entertainment was good but little plain.

Posted by , from FIRESTONE on Apr 18, 2023

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Comment from Hotel Management

Apr 19, 2023 by Francisco Mex Econcierge Dreams Jade resort & spa

Dear guest Darin!We would like to thank you for choosing Dreams Jade resort & spa for your recent getaway to Puerto Morelos. It was a pleasure having you here and we appreciate you taking the time to share your experience on expedia.In addition, we strongly believe that there is always room for improvement and your constructive critics will assist our team in their continuous efforts aimed at meeting our guests' expectations.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!kind regards

3 out of 5

Posted by on Feb 27, 2023

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Comment from Hotel Management

Mar 19, 2023 by Francisco Mex Econcierge Dreams Jade Resort & spa

Dear guest Carl,Thank you for your evaluation. It is a shame that we have not been able to exceed your expectations, we continue to work hard to meet the expectations of our Future guests.We appreciate your rating and we wish you a safe trip back home.We hope you will give us the opportunity to earn back your trust with our service."Greetings

4 out of 5

Posted by on Aug 1, 2022

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About the Dreams Jade Resort & Spa - All Inclusive

Location Unidad 26, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Childcare

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • All available beverages included
  • Miniature golf included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco resort also offers a children's pool, outdoor tennis courts, and a spa tub. This 4.5-star Puerto Morelos resort is smoke free.

  • 550 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast.

Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.

CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.

Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.

Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site
  • Rafting nearby
  • Boat tours nearby
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Sailing on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests traveling with a pet must present their pet's current vaccination record at check-in.

Guests traveling with a service animal must contact the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Annual carbon offsets
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Now Jade All Inclusive
  • Now Jade Riviera Cancun Resort And Spa
  • Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
  • Now Jade Riviera Cancun Hotel Puerto Morelos

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.