2/10 Terrible
DeAndrea
Nov 1, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Resort wasnt for me Go to a nicer resort. The beach water washes up very brown & lots of seaweed. They try to clean it. No watersports at the resort. U have to book an excursion through a rep at hotel. Not very many people get in ocean. They clean up the seaweed each morning. They need more lawn chairs. My bed was clean. The floor was dirty and had hair in the shower and in front of the toilet. I saw it & got grossed out so i put down towels so i didn't have to walk on the dirty floor. It doesn't appear that they mop between stays. Soap pieces were in the shower. The end tables next to the bed had drink glass residue that wasn't wiped down. I brought disinfectant wipes and cleaned the room myself. I requested towels & toilet paper in the app and i would get a notification that it was resolved and no one had come to my room. I asked for my room to be cleaned in the app and i left out. I returned after i received an app notification that it had been cleaned. The room had not been touched. I signed up for a bike ride to puerto morales with the hotel because i was so bored. Guide was nice & he directed me 2 a souvenir shop where i believe he was in cohoots with the owner. The owner tried selling me 2 magnets for 45.00 american dollars. Breakfast buffet & Seaside restaurant was great. Hibachi grill was broken at Japanese restaurant. I felt hustled. I couldnt just check in, they had me sit down & do a presentation on amenities. Bathtub was dirty see photos
DeAndrea
Stayed 4 nights in Oct 2025
