See all properties

Dreams Riviera Cancun Resort & Spa - All Inclusive

Property class: 4.5
4.5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Property video
Lobby
Exterior
Preferred Club Ocean Front Bridal Suite | Free minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Premium Deluxe Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(25 reviews)
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds | Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 443 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds | Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(29 reviews)
  • Ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Honeymoon Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 676 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View & Pool Front King Bed

  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Family Suite Premium

  • Garden view
  • 890 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, Connecting Rooms (Preferred Club)

Free minibar, in-room safe, desk, laptop workspace

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 890 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Governor Suite

  • Ocean view
  • 1572 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Presidential Suite

  • Ocean view
  • 2885 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Deluxe King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Double

9.0 out of 10
Wonderful
(21 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View King

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View Double

Preferred Club Tropical View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Bridal Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Tropical King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 712 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed | Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Puerto Morelos

Beachside getaway.Within a 5-minute walk of this Puerto Morelos property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Petempich Bay are also within 3 miles (5 km).

What's nearby

  • Puerto Morelos Beach - 3 min walk - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Ojo de Agua Beach - 3 min drive - 1.6 miles
  • Puerto Morelos Town Square - 4 min drive - 1.8 miles
  • Moon Palace Golf Club - 14 min drive - 11.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Bistro El Beso - ‬19 min walk
  • ‪Swim Up Bar - ‬3 min drive
  • ‪Bluewater Grill - ‬16 min walk
  • ‪Blue Moon - ‬3 min drive
  • ‪Casa del Mar - ‬3 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • Meeting rooms
  • 8342 sq ft of conference space
  • 775 sq m of conference space
  • Built in 2009
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Dreams Natura Resort & Spa - All Inclusive
Puerto Morelos
  • Pool
  • Hot tub
  • All Inclusive
  • Spa
4.1 out of 5, Very Good, 1,391 reviews
$280 nightly
The price is $343
May 4 - May 5
Total with taxes and fees
Dreams Natura Resort & Spa - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

How close is Dreams Riviera Cancun Resort & Spa - All Inclusive to the airport?

Dreams Riviera Cancun Resort & Spa - All Inclusive is 14.5 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of Apr 15, 2026, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on May 3, 2026 start from $391, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Riviera Cancun Resort & Spa - All Inclusive.

How close is Dreams Riviera Cancun Resort & Spa - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Dreams Riviera Cancun Resort & Spa - All Inclusive offer free breakfast?

Dreams Riviera Cancun Resort & Spa - All Inclusive does not offer free breakfast.

Is there a casino at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Dreams Riviera Cancun Resort & Spa - All Inclusive?

This property offers free self parking and valet parking.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a pool?

Dreams Riviera Cancun Resort & Spa - All Inclusive features 3 outdoor pools and a children's pool.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a restaurant?

There are 9 onsite restaurants, offering options like French cuisine and light fare.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a spa?

Pamper yourself with a day at Dreams Spa by Pevonia, where you can enjoy facials, massages, and body scrubs.

How close is Dreams Riviera Cancun Resort & Spa - All Inclusive to downtown Puerto Morelos?

Dreams Riviera Cancun Resort & Spa - All Inclusive is 1.8 mi away from Puerto Morelos.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 854 out of 1488 reviews
Rating 8 - Good. 325 out of 1488 reviews
Rating 6 - Okay. 180 out of 1488 reviews
Rating 4 - Poor. 61 out of 1488 reviews
Rating 2 - Terrible. 68 out of 1488 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lori

Stayed 7 nights in Jan 2026

6/10 Okay

Marlene H

Liked: Amenities, property conditions & facilities
Inconsistent services, including bar and turn down services.guy at the pool barbeque liked to use his hands on the food, yuck
Stayed 10 nights in Jan 2026

6/10 Okay

Derek

Liked: Cleanliness
I cut my foot on broken glass by the pool!
Stayed 4 nights in Dec 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple of things in our room needed fixed
Stayed 7 nights in Jan 2026

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff, quick room service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jacqueline

Stayed 4 nights in Jan 2026

6/10 Okay

Tomomi

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing and all.The staff was very excellent and eager to give you whatever you want.Always offering Good alcohol and was just very Fun and a great place.We'll come back for sure. .Overall experience Amazing.
Stayed 3 nights in Jan 2026

8/10 Good

Javier

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good pools, great staff
Stayed 7 nights in Jan 2026

6/10 Okay

Monica, Mississauga

Stayed 5 nights in Jan 2026

8/10 Good

Keven

Stayed 7 nights in Jan 2026

4/10 Poor

xiaofang

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We recently stayed at this all‑inclusive resort and overall had a disappointing experience. The check‑in staff were indifferent and unhelpful, which did not create a welcoming first impression. The facilities are quite old and in need of renovation, and much of the food did not taste fresh. On top of that, the soundproofing in the rooms was very poor, so we could clearly hear noise from the hallway and neighboring rooms throughout our stay. On the positive side, the entertainment activities were well organized and enjoyable, which was the highlight of our visit.
Stayed 7 nights in Dec 2025

4/10 Poor

Veronique

Traveled with group, Traveled with family
Liked: Cleanliness
Where do I start....first of all the room was spacious and overall clean however the AC was not working properly which meant that no matter how long it was turned off, we would all freeze in it. we asked several times for someone to fix it without success. my son ended up with a cold on our last day jsut before goign back to school. secondly, there is no entertainment in this resort, and if any, it's minimal at best, the lobby is not an entertainment space so only a lousy guitare or piano until 10:30pm. there was no white beach party when this is an event every single resorts has been offering each time we traveled. I think the worst was what they called their "sports bar/night club" isolated from the rest of the resort so noone knows it even exists. A total joke. a long narrow room with no windows, no service, no ventilation, one big screen with same ads over and over again and no club ambiance, no entertainment staff once. although the food at the various restaurants overall was good, the buffet (we did only once upon arrival on our frist evening) was shameful. barely any options, food cold and the room itself must have been kept at 16 degrees when the evening temperatures were barely reaching 20! the worst was the process to secure a table for us and our group of friends for new years dinner (but same process applies systematically if you want to reserve a table in advance: purchase $US300 worth of wine! and no room here to add more complaints. Dreams never again
Stayed 8 nights in Dec 2025

6/10 Okay

Amanda, Sherwood Park

Traveled with partner
Liked: Property conditions & facilities
Bathtub jets did not work. Toilet kept running 24/7, which got fixed once. Room was otherwise fine. Staff was mostly good. A very family oriented resort. Pushy on getting you to tour the adults only resort. Our last night at the Mexican restaurant was the best, but food overall was just OK.
Stayed 7 nights in Jan 2026

6/10 Okay

James E

Liked: Cleanliness, property conditions & facilities
Management needs training in customer services, drinks are diluted too much.. juices are not juices they put so much water… not enough personal to run an efficient business.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic, the food was pretty good but we had to get to meals early. Same with the beach (6am to get a chair). I didn’t know what the VIP section of the beach meant? New Year’s Eve was awesome. We’d definitely go back for that week.
Stayed 4 nights in Dec 2025

10/10 Excellent

Claudia

Stayed 5 nights in Jan 2026

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing vacations.
Stayed 4 nights in Dec 2025

8/10 Good

Sudhindra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the property is amazing and the suite we got was stunning ocean and pool view with jacuzzi. The services were quick and responsive. The room was pretty clean and tidy with notes from the maid. Everything was great until when it came to eating, the options were very limited for someone with food restrictions. If you are a vegan or a vegetarian please look elsewhere because the options are little to none. Most of the meals for us was bread slices and fruits. I hope the hotel listens to our comments, and have some vegan options, as egg is considered vegetarian, which many of us don’t eat.
Stayed 1 night in Jan 2026

10/10 Excellent

Manuk, Paramus

One of the best parts of our trip was the massage experience. It was incredibly relaxing and professionally done, making it a true highlight of our stay. The resort itself was beautiful, the room was spotless, and the staff were friendly and attentive throughout. The amenities were excellent, and everything felt well maintained and comfortable. Overall, this stay was one of the best parts of our trip, and we would absolutely return
Stayed 4 nights in Nov 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated like royalty.
Stayed 2 nights in Jan 2026

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was alright but we needed to call to have the fridge stocked. The staff was ok. Some were really nice many not so nice
Stayed 4 nights in Jan 2026

6/10 Okay

macie denise, marion

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool temperature was well-heated and very pleasant. Some of the steps are obscure and treacherous at night. I fell because I didn't see a step where there was one. A woman fell about five minutes behind me on the same step. The bellhops lost two items of mine because my bag arrived unzipped and turned inside out. The staff was very friendly and accommodating.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jory

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, complimentary club access, they take Expedia VIP status seriously.
Stayed 1 night in Jan 2026