See all properties

Dreams Puerto Morelos Resort & Spa - All Inclusive

4.5 star property
Family-friendly 4.5-star property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Dreams Puerto Morelos Resort & Spa - All Inclusive

Aerial view
Property video
Hallway
5 bars/lounges, 3 poolside bars, swim-up bar
9 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Beach
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite Junior with Garden View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Garden View

  • Garden view
  • 667 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Garden View

  • Garden view
  • 667 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior with Ocean View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Ocean View

  • Ocean view
  • 688 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite Tropical View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(34 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Tropical View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View King

8.0 out of 10
Very good
(22 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Water Park View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View Double

  • Park view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Water Park View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View King

7.6 out of 10
Good
(5 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

You may also like

Ad
4 outdoor pools, pool umbrellas, sun loungers

Dreams Sapphire Resort & Spa - All Inclusive

Puerto Morelos
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 1,000 reviews
$286 nightly
The price is $351
Jun 3 - Jun 4
Total with taxes and fees
Dreams Sapphire Resort & Spa - All Inclusive

About the neighborhood

Puerto Morelos

Close to the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are within 9 miles (15 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.3 miles
  • Petempich Bay - 6 min drive - 1.4 miles
  • Puerto Morelos Beach - 7 min drive - 2.2 miles
  • Crococun Zoo - 9 min drive - 3.5 miles
  • Ojo de Agua Beach - 12 min drive - 4.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Bistro El Beso - ‬17 min drive
  • ‪Swim Up Bar - ‬16 min drive
  • ‪Afthonia - ‬19 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Blue Moon - ‬16 min drive

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

Family-friendly 4.5-star property near Puerto Morelos Beach
Dreams Puerto Morelos Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Puerto Morelos Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Dreams Puerto Morelos Resort & Spa - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 437 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Dreams Puerto Morelos Resort & Spa - All Inclusive offers 437 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Exterior
Dreams Riviera Cancun Resort & Spa - All Inclusive
Puerto Morelos
  • Pool
  • Hot tub
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,487 reviews
$240 nightly
The price is $294
Jun 28 - Jun 29
Total with taxes and fees
Dreams Riviera Cancun Resort & Spa - All Inclusive

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Dreams Puerto Morelos Resort & Spa - All Inclusive to the airport?

Dreams Puerto Morelos Resort & Spa - All Inclusive is 15.6 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Puerto Morelos Resort & Spa - All Inclusive?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Dreams Puerto Morelos Resort & Spa - All Inclusive on Jun 3, 2026 start from $310, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Puerto Morelos Resort & Spa - All Inclusive.

How close is Dreams Puerto Morelos Resort & Spa - All Inclusive to the beach?

This property is a short 1-minute walk from Petempich Bay and 1.8 mi (23-min drive) from Puerto Morelos Beach. Don't forget your sunscreen!

Does Dreams Puerto Morelos Resort & Spa - All Inclusive offer free breakfast?

Dreams Puerto Morelos Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Dreams Puerto Morelos Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Puerto Morelos Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Dreams Puerto Morelos Resort & Spa - All Inclusive?

This property offers free self parking.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a pool?

Dreams Puerto Morelos Resort & Spa - All Inclusive features 9 outdoor pools and a children's pool.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a restaurant?

Dreams Puerto Morelos Resort & Spa - All Inclusive is home to Miyako, which features Asian cuisine.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a spa?

This property has a spa, which features deep-tissue massages, body treatments, and body scrubs.

How close is Dreams Puerto Morelos Resort & Spa - All Inclusive to downtown Puerto Morelos?

Dreams Puerto Morelos Resort & Spa - All Inclusive is 3.4 mi away from Puerto Morelos.

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 542 out of 1288 reviews
Rating 8 - Good. 316 out of 1288 reviews
Rating 6 - Okay. 194 out of 1288 reviews
Rating 4 - Poor. 107 out of 1288 reviews
Rating 2 - Terrible. 129 out of 1288 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

SALVATORE, norridge

Stayed 7 nights in Feb 2026

10/10 Excellent

Syreeta

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ecerything was amazing!! The staff, cleanliness, loved the caramel cappuccino!! I would go back again. Waking up to the ocean view was the best.
Stayed 3 nights in Feb 2026

10/10 Excellent

Akilah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful! Great food, and weather, but lots of kids!
Stayed 4 nights in Feb 2026

6/10 Okay

Mudan

The bedding is a bit damp
Stayed 4 nights in Feb 2026

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beach was nonexistent. When I did go in the ocean, I found a broken piece of glass and luckily didn’t step on it. Because of the lack of beach, the available chairs by the pools caused an insane situation of waking up at 6 AM just to get a chair by the pools. Only two of the restaurants were good out of six. This is none of the restaurants fill up. The hotel purposely leaves restaurant tables empty, causing longer waits, which is not a game you play at 6:00-8:00pm when people are hungry from a long day. In the room, the phone never worked. Nobody fixed it for six straight days, even though we told them every day. The bellhop was supposed to take our bags to our cab and the cab wasn’t there - hotel was slow on letting him in - and the bellhop came for the bags after our scheduled time to leave. Overall, the hotel is very bad at keeping appointments and schedules.
4 feet of sand in front of your feet on the beach at its widest
Stayed 5 nights in Feb 2026

8/10 Good

Candace Marie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was clean, and I had the best view I've ever had, with the pool and ocean right outside our balcony. The staff were really nice, especially Christian, the lifeguard at the waterslides. He was very kind and polite to my kids and I. The food was great at the a la cart restaurants, but the buffet food was just ok. The eggs were always runny, there was no butter for our waffles and pancakes, and there wasn't much variety. Every morning was the same food. The food at the Barefoot Grill was delicious though. Loved the coffee at the Coco Cafe and my kids really enjoyed the ice cream there every day too. One complaint I have is that my family and I only got a lounger chair by the pool once the entire 5 days we were there. People put their towels and belongings on the chairs at like 4 or 5am and then go back to bed, and don't go back to their lounger until like 8 or 9am. We were out by the main pool one day at 7am and every single lounger had already been "reserved." There needs to be some enforcement and stronger rules regarding this. Every day we sat on the cement beside the pool because there were no loungers available. You should have it where you have to hand in your towel by 8pm when the pool closes, and any towels or belongings on chairs from 8pm-8am will be removed. This will give everyone a fair chance of getting a place to sit. Absolutely ridiculous there are no rules around this. I saw and spoke to many other people regarding this and they were also angry and upset
Stayed 5 nights in Feb 2026

10/10 Excellent

Rekha

Liked: Cleanliness, property conditions & facilities
Everything, the service, the food was top tier , the atmosphere was amazing and beautiful. We definitely would visit again
Stayed 2 nights in Feb 2026

6/10 Okay

Olena

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There is absolutely no access to the oceans, no beach even though property is located on the water.
Stayed 7 nights in Nov 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the food was excellent, the staff was generally excellent. It was impossible to get chairs to sit by the pool as they were all "taken" before 7am.
Stayed 6 nights in Feb 2026

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was extremely cheep the food the entertainment the cheapest alcohol you can get You couldn't make reservations at the restaurants and when you get there they tell you is over an hour wait The second biggest pool was closed and was out of service I needed to go to the pool every morning before 6 am or there would be no seats (sunrise is around 6:50 so everyone came at dark ) The soap and shampoo dispensers never filled Twice room service cleaned the room but didn't put any towels At the pool they start to threaten us if we leave the seats more then 30 minutes they will take all our belongings and give the seats to others He did even care when i asked to record him We couldn't stay in the pool more then 30 minutes we didn't want to loose our belongings or seats Tge worse experience ever
Stayed 6 nights in Feb 2026

4/10 Poor

Deborah Ann

Disliked: Amenities
Room fridge was only refilled one day. Staff was rode at checkout. The pos machines were not connecting so they said no pay your not getting off resort. VIP called is to see them. Wasted time. They told us we were preferred members and offered us things than when we went to use them they said they made a mistake and took it back. Not a pleasant experience
Stayed 4 nights in Feb 2026

8/10 Good

Khristinia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 6 nights Rooms were very clean, staff was nice. Spa treatment was amazing. My only complaint was there was an escape rooms for families to enjoy, not part of the resort. The price was $45 a person, which was fine by us. Our 2 girls wanted to play. They said it would be $90 so we paid with card but was charged $99, the next day we asked why. They explained they charge at 19 pesos. We told them everyone charge at 17 or 16 pesos. They said they don't that is why she said 1,710. Pesos. So if you want to enjoy the escape rooms, pay in dollars cash. Not in pesos, not by card. They will change you $9 extra.
Stayed 6 nights in Feb 2026

6/10 Okay

MARY, Etobicoke

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect room , very clean ,amazing food. Only problem is that we got some vouchers to use for wine and it was 40$ .. when we bought the wine one night they told us we can apply the 40$ at ones toward the wine price when we check out, but when we checked out they told us we can only apply 10$ and we had to pay 40 usd $. I was not happy about that at all and marco was not very nice with us about it.
Stayed 5 nights in Feb 2026

8/10 Good

Aasia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Almost everything
Stayed 5 nights in Jan 2026

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Jan 2026

8/10 Good

Melanie Ann

Room was nice. Hard to get a chair at the pool. Non existent beach.
Stayed 7 nights in Jan 2026

8/10 Good

Mark John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
After reading reviews, I didn’t have very high expectations. However, once we arrived, the experience exceeded what I anticipated. I want to start by saying that Nancy at the front desk is an absolute rockstar. Our flight was canceled due to Winter Storm Fern, and she went above and beyond to help us. After long hold times with JetBlue, Expedia representatives Rahul and Ahmed were able to extend our stay by two additional nights. Nancy then took over and handled everything flawlessly. She kept us in the same room so we didn’t have to move, worked quickly to prevent any interruptions, and managed multiple issues from staff and guests at the same time. Despite all the chaos, her smile never faded. Her customer service was truly exceptional. Our room was clean and comfortable, and the hotel itself was well maintained. The only downside was the lack of lounge chairs. There simply were not enough for the number of guests, and we had to wake up at 5:00 AM each morning just to secure a spot by the pool. As for the food, it was average. The buffet food was often cold and lacked flavor. The sit-down restaurants were mediocre with long wait times for food that was just okay. The best dining options were the French and Mexican restaurants. Overall, the trip was fun and relaxing despite the stress of the canceled flight. Unlike other places, we were not taken advantage of during the situation. Thanks to Expedia representatives Rahul and Ahmed, and especially Nancy at the resort, w .
Stayed 3 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience
Stayed 7 nights in Jan 2026

10/10 Excellent

Ewelina

Stayed 3 nights in Jan 2026

8/10 Good

Kathleen Marie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room and food was great! The restraunts were good. Ate at an alacarte almost every night. Night entertainment was okay. Things we didnt like...music was very loud at main pool and if they had to move the entertainment inside it was Very loud. My kids couldn't even stand it. There are multiple pools which is lovely where its more relaxing but some are for perfered guests only. No pool/games room ( only 13-17 year olds) which was disappointing for my 8 and 10 year old and even us as adults. No sports area for watching games unless a prefered customer. Beach is almost gone and had crazy sea grass the whole time we were there (just the way things are). Main pool is heated, others are not. Resort is clean, staff were great!
All the sea grass
Room
Water park was amazing
Infinity pool not quite full
Stayed 10 nights in Jan 2026

10/10 Excellent

Mark

Stayed 4 nights in Jan 2026

10/10 Excellent

Yaritza

Stayed 5 nights in Oct 2025

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was really good and everyone at the hotel was very nice! Would definitely recommend.
Stayed 5 nights in Nov 2025

10/10 Excellent

Ariana Joy

Stayed 3 nights in Dec 2025

8/10 Good

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay here ! Huge shoutout goes to Astrid and Sergio for making this stay great ! Had a wonderful room and enjoy room service. Food options were good but restaurants got packed really quickly so sometimes you will be stuck with trying to figure out what to eat .
Stayed 3 nights in Jan 2026

Explore More Ways to Travel with Travelocity