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Dreams Puerto Morelos Resort & Spa - All Inclusive

4.5 star property
Family-friendly 4.5-star property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Dreams Puerto Morelos Resort & Spa - All Inclusive

9 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video
10 restaurants, Asian cuisine
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Town Square
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite Junior with Garden View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Pool View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Pool View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Ocean View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Master with Ocean View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Master with Ocean View

  • 1097 sq ft
  • Sleeps 2

View all photos for Suite Master with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Master with Ocean View

  • 1377 sq ft
  • Sleeps 4

View all photos for Junior Suite Tropical View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Water Park View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Water Park View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite -5 guests- Junior with Pool View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Family Suite -5 guests- Junior with Pool View

  • 667 sq ft
  • Sleeps 5

View all photos for Family Suite -5 guests- Junior with Pool View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Family Suite -5 guests- Junior with Pool View

  • 667 sq ft
  • Sleeps 5

View all photos for Suite Master

Premium bedding, minibar, in-room safe, desk

Suite Master

  • 1377 sq ft
  • Sleeps 4

View all photos for Suite Junior

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior

  • Sleeps 3

View all photos for Suite Junior

Premium bedding, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4

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Puerto Morelos
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.4 out of 5, Excellent, 366 reviews
$527 nightly
The price is $641
Jan 4 - Jan 5
Total with taxes and fees
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About the neighborhood

Puerto Morelos

Close to the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.3 miles
  • Petempich Bay - 6 min drive - 1.4 miles
  • Puerto Morelos Beach - 7 min drive - 2.2 miles
  • Ojo de Agua Beach - 10 min drive - 4.0 miles
  • Puerto Morelos Town Square - 10 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Swim Up Bar - ‬16 min drive
  • ‪Bistro El Beso - ‬17 min drive
  • ‪Blue Moon - ‬16 min drive
  • ‪Route 66 - ‬16 min drive
  • ‪Villa Marina - ‬17 min drive

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

Family-friendly 4.5-star property near Puerto Morelos Beach
Dreams Puerto Morelos Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Puerto Morelos Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Dreams Puerto Morelos Resort & Spa - All Inclusive. Free self parking is available. A complete renovation of Dreams Puerto Morelos Resort & Spa - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 437 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Dreams Puerto Morelos Resort & Spa - All Inclusive offers 437 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Dreams Puerto Morelos Resort & Spa - All Inclusive to the airport?

Dreams Puerto Morelos Resort & Spa - All Inclusive is 15.6 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Puerto Morelos Resort & Spa - All Inclusive?

As of Jan 3, 2026, prices found for a 1-night stay for 2 adults at Dreams Puerto Morelos Resort & Spa - All Inclusive on Jan 4, 2026 start from $277.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Puerto Morelos Resort & Spa - All Inclusive.

How close is Dreams Puerto Morelos Resort & Spa - All Inclusive to the beach?

This property is a short 1-minute walk from Petempich Bay and 15.1 mi (42-min drive) from Maroma Beach. Don't forget your sunscreen!

Does Dreams Puerto Morelos Resort & Spa - All Inclusive offer free breakfast?

Dreams Puerto Morelos Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Dreams Puerto Morelos Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Puerto Morelos Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Dreams Puerto Morelos Resort & Spa - All Inclusive?

This property offers free self parking.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a pool?

Dreams Puerto Morelos Resort & Spa - All Inclusive features 9 outdoor pools and a children's pool.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a restaurant?

Dreams Puerto Morelos Resort & Spa - All Inclusive is home to Miyako, which features Asian cuisine.

Does Dreams Puerto Morelos Resort & Spa - All Inclusive have a spa?

This property has a spa, which features deep-tissue massages, aromatherapy, and body treatments.

How close is Dreams Puerto Morelos Resort & Spa - All Inclusive to downtown Puerto Morelos?

Dreams Puerto Morelos Resort & Spa - All Inclusive is 3.4 mi away from Puerto Morelos.

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 571 out of 1349 reviews
Rating 8 - Good. 335 out of 1349 reviews
Rating 6 - Okay. 197 out of 1349 reviews
Rating 4 - Poor. 112 out of 1349 reviews
Rating 2 - Terrible. 134 out of 1349 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Yilin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it had beautiful pools. There is no beach though which is a big drawback
Stayed 6 nights in Sep 2025

8/10 Good

Marco

Stayed 1 night in Oct 2025

8/10 Good

Vasudeva Kurup Ramesh, Thiruvananthapuram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is awesome with numerous pools and restaurants and bars.
Lizard commonly found here. Harmless though
Coinee or something commonly found here
Stayed 4 nights in Sep 2025

10/10 Excellent

Nazish

Stayed 5 nights in Sep 2025

2/10 Terrible

Kevin Jose

Disliked: Cleanliness, property conditions & facilities
Don’t expect 5 star service
Stayed 6 nights in Sep 2025

4/10 Poor

malaika, Spanaway

Traveled with partner
Disliked: Staff & service
Some of the staff were not very nice. Which can ruin a vacation. They made us felt uncomfortable and it was not a good feeling. Some of the staff was nice but the few who were not made it a not so good vacation. We stayed at another resort and it was amazing everyone was nice and it was beautiful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazed!
Stayed 6 nights in Sep 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Hyatt Ziva Riviera Maya was nothing short of amazing! The resort is beautiful, with stunning views, well-kept grounds, and a relaxing atmosphere that made our vacation truly special. From the food options to the pools and entertainment, everything was thoughtfully planned and top-notch. A special mention goes to Sandy, who went above and beyond to make our experience unforgettable. Sandy was warm, attentive, and genuinely cared about ensuring we had everything we needed. Her hospitality and kindness stood out and made us feel so welcome throughout our stay. We left with wonderful memories and can’t wait to return. Thank you, Hyatt Ziva Riviera Maya, and an even bigger thank you to Sandy for making our trip exceptional!
Stayed 4 nights in Sep 2025

10/10 Excellent

Khizer Farooq

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very caring and professional. No Asian (indian pakistani) food available in any restaurant. Other than that it was a great experience
Stayed 6 nights in Sep 2025

10/10 Excellent

Kyrsten

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, 15 month old, and I had a great stay at the Hyatt Ziva! We loved that it was all inclusive, and we didn’t need to leave the hotel for anything if we did not want to. The staff was all super friendly. The drinks and food were all good and pretty comparable to other all inclusives I’ve been too. I will say that each night they only had two of the restaurants open, but we did stay for night so it rotated, which was nice so fortunately, we did get to try them all out! The only negative thing I have to say is that the beach is very small, and I couldn’t tell this from pics. This didn’t matter that much since we were going during seaweed season anyways, so we were not planning to go to the beach there anyways. We did take a day trip to Isla Mujeres the beach there was gorgeous!!! A must do!
Stayed 4 nights in Sep 2025

6/10 Okay

Cesar

Traveled with family
Liked: Cleanliness, staff & service
Clean room. Friendly people
Stayed 4 nights in Sep 2025

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Khalid

Stayed 4 nights in Sep 2025

4/10 Poor

Tyanna

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food wasn’t good at all a simple burger and small things like breakfast foods were nasty, they have Japanese style restaurant and that was the best thing to eat.. there were raccoons wondering around all day and night one was even at my room door preventing me from leaving out.. drinks could have been better overall 4/10
Stayed 4 nights in Sep 2025

4/10 Poor

Manoj

Liked: Staff & service
Disliked: Property conditions & facilities
The property was advertised as a beach location. There was no accessible beach. Most restaurants were closed. Even the ones that were open had long wait times. Overall not a good experience.
Stayed 5 nights in Aug 2025

6/10 Okay

MARJORIE

Traveled with family
Disliked: Amenities
The staff at Hyatt Ziva are wonderful—friendly, attentive. The food options were ok, though not overly impressive. The best dinner was at the hibachi restaurant and best food overall was at The corner pool restaurant. While the resort is beautiful and relaxing, there aren’t many kid-friendly activities, which makes it less ideal for families looking for entertainment options for children. There is a kids club but it was not open when we tried to go. VIP areas were unimpressive. I didn’t know we had a butler until day 2, but due to lack of activities they couldn’t be very helpful: Overall nice. Room had a beautiful view. I wouldn’t stay again though.
Stayed 5 nights in Sep 2025

8/10 Good

John, San Diego

Liked: Cleanliness, staff & service
Lots of cheap, rude, drunk Americans and staff rented us pool cabana, charged us 100.00 dlls and then put a huge bubble party with loud music and drunks that threw up next to our “private cabana”. The water park had dirty and non-working slides
Stayed 5 nights in Jul 2025

2/10 Terrible

Teresa E

Liked: Cleanliness
Disliked: Property conditions & facilities
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
Stayed 8 nights in Sep 2025

8/10 Good

Cam

Traveled with family
Liked: Staff & service, amenities
The road lead to hotel too bad
Stayed 3 nights in Sep 2025

6/10 Okay

Salman

Liked: Cleanliness
This was my third time visiting Mexico and this
Stayed 4 nights in Sep 2025

10/10 Excellent

Zain

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was very good. The dining timings were time bound so it should be 24/7 rather than opening and closint at the apecific timings. Also the road coning and back from the hotel is not smooth and bumpy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rebecca, Columbia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, they really go above any other resorts we have been to.
Stayed 7 nights in Sep 2025

10/10 Excellent

HUIJUN, Etobicoke

Stayed 5 nights in Sep 2025

10/10 Excellent

vinh

Stayed 4 nights in Jul 2025

10/10 Excellent

Katerine, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in great conditions. We loved the food, the cleanliness, the staff. The boy issue is that the road to access the property is in poor condition.
Stayed 5 nights in Aug 2025