Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

Aerial view
Lobby sitting area
1 bedroom, premium bedding, minibar, in-room safe
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
1 bedroom, premium bedding, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

Junior Suite Pool View Double

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

7.0 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 3
  • 1 King Bed

Tropical View Junior Suite King

8.0 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 1 King Bed

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4

Suite Junior with Garden View

  • Sleeps 4

Suite Master

  • Sleeps 4

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4

Suite Junior

  • Sleeps 3

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4

Suite Master with Ocean View

  • Ocean view
  • Sleeps 4

Family Suite -5 guests- Junior with Pool View

  • Sleeps 5

Suite Junior with Pool View

  • Sleeps 4

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4

Suite Master with Ocean View

  • Ocean view
  • Sleeps 2

Suite Junior with Garden View

  • Sleeps 4

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4

Suite Junior

  • Sleeps 4

Family Suite -5 guests- Junior with Pool View

  • Sleeps 5

Suite Junior with Pool View

  • Sleeps 4

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About the neighborhood

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Petempich Bay - 6 min drive - 1.4 miles
  • Puerto Morelos Beach - 7 min drive - 2.2 miles
  • Crococun Zoo - 8 min drive - 3.1 miles
  • Ojo de Agua Beach - 10 min drive - 4.0 miles
  • Puerto Morelos Town Square - 10 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Maya - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Hyatt Ziva Riviera Maya - All Inclusive to the airport?

Hyatt Ziva Riviera Maya - All Inclusive is 15.6 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Ziva Riviera Maya - All Inclusive?

As of Jul 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Maya - All Inclusive on Aug 3, 2025 start from $346.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Ziva Riviera Maya - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Ziva Riviera Maya - All Inclusive.

How close is Hyatt Ziva Riviera Maya - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Ziva Riviera Maya - All Inclusive offer free breakfast?

Hyatt Ziva Riviera Maya - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hyatt Ziva Riviera Maya - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hyatt Ziva Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hyatt Ziva Riviera Maya - All Inclusive?

This property offers free self parking.

Does Hyatt Ziva Riviera Maya - All Inclusive have a pool?

Hyatt Ziva Riviera Maya - All Inclusive features 9 outdoor pools and a children's pool.

Does Hyatt Ziva Riviera Maya - All Inclusive have a restaurant?

Hyatt Ziva Riviera Maya - All Inclusive is home to Miyako, which features Asian cuisine.

Does Hyatt Ziva Riviera Maya - All Inclusive have a spa?

This property has a spa, which features facials, aromatherapy, and body scrubs.

How close is Hyatt Ziva Riviera Maya - All Inclusive to downtown Puerto Morelos?

Hyatt Ziva Riviera Maya - All Inclusive is 3.4 mi away from Puerto Morelos.

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 545 out of 1261 reviews
Rating 8 - Good. 319 out of 1261 reviews
Rating 6 - Okay. 186 out of 1261 reviews
Rating 4 - Poor. 98 out of 1261 reviews
Rating 2 - Terrible. 113 out of 1261 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is isolated. The road to the hotel is not paved. The food quality is not high. The beach is dirty and can't be used. Most staff speak no English.
Stayed 3 nights in Jun 2025

8/10 Good

Robert Adam

Stayed 7 nights in Apr 2025

6/10 Okay

gang, marietta

Traveled with family and small children, Traveled with family
bugs in my room and never clean up, have to change another room
Stayed 5 nights in Dec 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Amenities, property conditions & facilities
Was a great experience with the children. Clean and undated rooms.
Stayed 4 nights in Mar 2025

4/10 Poor

Sheniqua

Stayed 4 nights in Mar 2025

8/10 Good

Jisun

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and resort app made everything so convenient but the food was ok Italian food was good, other than that the food was not good. They have taco stands at night and BBQ near the pool during lunch that saved us.
Stayed 5 nights in Mar 2025

4/10 Poor

Adela

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Long lines , very little beach, no kids activities.
Stayed 6 nights in Mar 2025

8/10 Good

ANA, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent service. Pool chairs situation typical of many resort, people walking up at the crack of dawn to snag spots. Great selection of drinks both for kids and adults. Beach area is rocky, bring water shoes. All staff was amazing! Great entertainment!
Stayed 7 nights in Mar 2025

6/10 Okay

John, Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

SUKHDEEP SINGH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had an incredible family vacation at the resort, which offered amazing water slides that our kids absolutely loved. Didier, one of the best butlers, provided exceptional service and went above and beyond to ensure our trip was memorable. His assistance truly made a difference, and we are grateful for his help.
Stayed 5 nights in Mar 2025

8/10 Good

Bryn Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Arvinder

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Small property so everything was easily accessible. Most of the guest service staff wasn’t very helpful. They would say not possible without trying to help with basic requests like an hour early check in or an hour late checkout. Housekeeping service had to be requested most days. Pool over looking the ocean was very dirty on one end. Main pool wasn’t kept very clean either. Bell desk, bartenders and restaurant staff very friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

rhett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Mar 2025

10/10 Excellent

John, GREEN BAY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely perfect 😍
Stayed 10 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

AHMAD

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Food was awesome. Property is not as current and some aspects are dated
Stayed 6 nights in Mar 2025

10/10 Excellent

Antonio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

soraira

Stayed 3 nights in Mar 2025

6/10 Okay

Natalya

Stayed 7 nights in Mar 2025

10/10 Excellent

Tricia

Stayed 14 nights in Mar 2025

8/10 Good

Demitri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Marianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to navigate throughout property. Good nightly entertainment and variety. The staff were very welcoming, helpful snd friendly. The restaurants were excellent as was the buffet no line ups . Waterfront view was excellent but no sandy beach for swimming. Great stay!
Stayed 10 nights in Mar 2025