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SpringHill Suites by Marriott Pigeon Forge

3-star property
120 Christmas Tree Lane, Pigeon Forge, TN 1-855-201-7819
4.5 out of 5
Excellent!
See all 22 travelocity Reviews

"The property was ok but will not stay there again. Room wasn’t cleaned good and no coffee at 10 am so had to go spend $20 at Starbucks. " More

By a verified traveler on Sun 14 Jun 2020

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Hotel Description

3-star hotel near Island at Pigeon Forge

In entertainment district

You'll find Island at Pigeon Forge and Titanic Museum within a 15-minute walk of this Pigeon Forge hotel. Dollywood is within 6 miles (10 km) and Ripley's Aquarium of the Smokies is within 9 miles (15 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like on-the-go breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and microwaves, the 112 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include Netflix, premium bedding, and coffee/tea makers.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$144* Per night/room Nov 1 - Nov 2

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

SpringHill Suites by Marriott Pigeon Forge ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SpringHill Suites by Marriott Pigeon Forge

Everyone (11) Couples (1) Family (1)
4 out of 5

Posted by on Oct 3, 2020

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Comment from Hotel Management

Oct 11, 2020 by Ken

Thanks for staying with us.

4 out of 5

Posted by on Jul 24, 2020

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Comment from Hotel Management

Jul 24, 2020 by Melanie Clifford

Good Afternoon, Thank you for your stay. We hope that you enjoyed our hotel and Pigeon Forge.

5 out of 5

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 7, 2020 by Melanie Clifford

Good Morning, Thank you for your recent stay. We appreciate you completing our survey. We hope that you enjoyed your stay and Pigeon Forge.

3 out of 5
The property was ok but will not stay there again. Room wasn’t cleaned good and no coffee at 10 am so had to go spend $20 at Starbucks.

Posted by on Jun 14, 2020

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Comment from Hotel Management

Jun 16, 2020 by General Manager

Thank you for your thoughts on your recent experience. Had we known of your concerns about the cleanliness of your room, our team would have been happy to accommodate you. In the future, please let us know of any issues you encounter so we can resolve them promptly. That being said, please know that should coffee not be available, we do provide coffee/tea makers in each room for our guests to take advantage of. Other than this, we hope your stay was satisfactory, and we'd love to improve your perceptions the next time you're in town. David M. Duda, CHA, CRDE General Manager

5 out of 5
Good location, spacious room, comfortable bed. We didn’t use common areas, so I can’t comment on those.

Posted by , from Hagerstown MD on Jun 12, 2020

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Comment from Hotel Management

Jun 16, 2020 by General Manager

From our well-appointed rooms to our prime location, you can always depend on us for a wonderful stay in Pigeon Forge. Thank you for the great review and rating. We hope that it means you have plans to come back and see us again soon! David M. Duda, CHA, CRDE General Manager

4 out of 5

Posted by on Aug 29, 2019

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2 out of 5
First of all we found the complete house staff very impersonal which we expected the opposite with the Marriott name being associated as the operating identity. The most disappointing part of our stay was to return to our hotel late in the evening after a busy day out to find our room completely untouched with no make up whatsoever. This was a real bummer being tired and faced with this issue; Then upon checking out as I related our disappointment to the person at check out there was very little concern shown and more then likely making a side remark that we had paid in advance on outside site. We were not expecting any kind of a refund as we had not made any reference to that. We just expected some concern shown by the hotel. The hotel also offered a complimentary breakfast only to find that paying a visit, on our 2nd day stay, well in advance of the serving period to find that they were out of many of the food items with the explanation that the truck had not come in. We would never stay at this hotel again.

Posted by , from Atlanta on Aug 2, 2018

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Comment from Hotel Management

Aug 7, 2018 by General Manager

Dear Marv, Thank you for taking the time to share your concerns with us. We want everyone to enjoy their stay here and are very concerned to read your account of your unsatisfactory experience. Please accept our heartfelt apology for any aspects of your visit that weren't indicative of the high standards you associate with our brand. Your constructive feedback will aid us in improving the quality of our guest experience. We hope your travels were otherwise pleasant. We value your input and hope you'll consider allowing us to make this up to you. David M. Duda, CHA, CRDE General Manager

5 out of 5

Anniversary

Nice clean place. Close to most attractions. Good price also.

Posted by on May 20, 2017

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4 out of 5
I would stay there again only if it was in a different city.

Posted by on Sep 25, 2016

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5 out of 5

Anniversary vacation.

Pros: Very nice and roomy! Staff was very nice and we enjoyed the breakfast buffet in lobby. Next to Starbucks.
Cons: N/A
Location: Plenty of restaurants and shopping.
We have been going to Gatlinburg/Pigeon Forge every year for our 40 years if marriage.

Posted by , from HUNTSVILLE AL on Apr 5, 2016

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About the SpringHill Suites by Marriott Pigeon Forge

Location 120 Christmas Tree Lane, Pigeon Forge, TN 37863

Property Features

SpringHill Suites by Marriott Pigeon Forge offers its guests an indoor pool, a seasonal outdoor pool, a spa tub, and a sauna. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A fitness center, gift shops/newsstands, and a fireplace in the lobby are also featured at the business-friendly SpringHill Suites by Marriott Pigeon Forge. Self parking is free. This 3-star Pigeon Forge hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 1700 sq ft of conference space
  • 158 sq m of conference space
  • Built in 2010
  • To-go breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

SpringHill Suites by Marriott Pigeon Forge offers 112 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with twin sofa beds. Beds feature premium bedding. 37-inch LCD televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries. This Pigeon Forge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pull-out sofa bed
  • LCD television
  • Digital channels
  • Netflix
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and Eurocard; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Credit card pre-authorization
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Marriott Pigeon Forge
  • Marriott SpringHill Suites Pigeon Forge
  • Pigeon Forge Marriott
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You should know

  • The seasonal pool will open in April and close in December.
  • Pool access available from 7:00 AM to 10 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.