4/10 Poor
RICHARD, Irvine
Oct 2, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel 35-40 years ago and it was premier, excellent, amazing, just beautiful. The lobby was exquisite-overflowing with guests. The rooms were huge and well kept.
To say I was shocked and disappointed at what this hotel has become is an understatement.
1.The room had roaches as the previous guests. I had to ask housekeeping to come and remove the dead ones.
2. The room smelled as if there was a sewage problem.
3.The wall paper was peeling and buckling, noticeably.
4. The carpet was old and needed to be shampooed, if it's not going to be replaced.
5.The outside furniture to our private cabana was so stained and soiled that we had to cover it with towels.
6. The room obviously is not dusted when it is serviced.
7. There is no valet or bell service.
8. I ordered food for the cabana area connected to the room on Monday afternoon. I had to call the front desk Tuesday at 4 pm. to remove the plates that still had food on them. I thought it would have been automatic that room service would return and take the trays and plates away.
9. There is a powerful stench in the hallway that leads to the lobby and the same stench is in the parking garage.
10.The putting green that used to be an added attraction in front of the cabana suites is old, moldy and I would guess, not usable.
I must say that the staff did an excellent job attempting to make up for the hotel's shortcomings. One could tell that they were embarrassed as well.Until they refurbish, Stay away!
RICHARD
Stayed 2 nights in Sep 2025
