Lg villas/decent price/nofree wifi/poor shuttle hr
Posted Apr 9, 2016 on Hotels
We arrived expecting free shuttle and found the hours of shuttle operation useless. We ended up driving. They did provide list of directions which were accurate. (Park opened at 9:00am and earliest shuttle was 10:30am. Park closed at 8:00pm and latest shuttle offered was at 6:15 pm.) We had only 1 day to use universal park and disappointed in shuttle service hours offered. I assume to ensure the highest amount of time share presentations they can book. We were asked and declined.
Villa was large/family friendly but very outdated and not as clean as we hoped. Our door didn't close unless we used the dead bolt. I asked for safe key code but it wasn't given to me so we were forced to pack out valuables back into our car and take them to the park with us . There were gaps around the top, right and bottom of the door. The bottom a 1/2 inch gap under the door. We were villa 204 building Q. Pool closes early and there is NO activities at the facility after 7pm.
We thought the price was very good for the size of the villa and it suited us well.
3/5 stars given for:
1)$9.99 per device per day for wifi (they do tell you, it's just ridiculous price per device really)
2) shuttle service hours aren't suitable so plan on driving yourself
3)cleanliness of room and door didn't close.
Overall if you are only there to shower and sleep it's just fine. Price is decent, we looked on line and found $150 for a 2 bed/ 2 bath villa with a full kitchen.
Comment from Hotel Management
Jul 9, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to write a review. We are disappointed to hear that you may have experienced some inconveniences during your time with us. Our free scheduled shuttle service does operate at certain times based on the time of the year and the theme park hours. We have taken note of your housekeeping and maintenance concerns to address with our team, if we had known of these issues we would have moved you to another unit. We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations.