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"We had a great stay at The Cloud One. It was very clean, the rooms weren’t very spacious (it’s NYC, didn’t expect it to be big!) but we’re modern, com
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3-star hotel near One World Trade Center, connected to a rail/subway station
Manhattan stay
Within a 15-minute walk of this Manhattan hotel, you'll find One World Trade Center and Battery Park. Also, Statue of Liberty is within 3 miles (5 km) and Empire State Building is within 6 miles (10 km).
Bar/lounge
This hotel features a bar/lounge, free WiFi in public areas, and a safe deposit box. Staff at the 24-hour front desk can provide around-the-clock assistance.
Superior Room, 1 King Bed (9/11 Memorial and Hudson River View)
Bed Count1 King BedMaximum Occupancy
2 Max
Standard Room, 2 Double Beds (9/11 Memorial View)
Bed Count2 Full BedsMaximum Occupancy
4 Max
Standard Room, 1 King Bed (9/11 Memorial View)
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Room, 2 Double Beds (9/11 Memorial and Hudson River View)
Bed Count2 Full BedsMaximum Occupancy
4 Max
The Cloud One New York-Downtown, by the Motel One Group ratings based on 6 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Cloud One New York-Downtown, by the Motel One Group
Everyone (5)Family (1)
4 out of 5
Posted by Anna on Jan 15, 2024
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Comment from Hotel Management
Jan 29, 2024
by BJ/Front Office Supervisor
Dear Anna, our team appreciates your recent stay with us. We hope you had a great experience at The Cloud One Hotel. We would love to know your specific feedback, so that we can do better service to our guests. We look forward to your return again!
5 out of 5
Posted by Ann on Nov 16, 2023
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5 out of 5
Posted by Mary on Oct 21, 2023
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Comment from Hotel Management
Nov 19, 2023
by BJ/Front Office Supervisor
Dear Mary, Thank you for your recent stay with us. It was our pleasure to provide you with perfect accommodations. Your review keeps us going strong and brings a smile to our face. We wish you a wonderful holiday season and hope to see you again in the near future.
5 out of 5
Posted by John on Aug 25, 2023
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Comment from Hotel Management
Sep 24, 2023
by BJ/Front Office Supervisor
Dear John, We're delighted you enjoyed so much your stay with us. We appreciate you for a perfect rating for us!! we cannot wait to welcome you back for another five out of five experience.
5 out of 5
Posted by Gina on Jul 23, 2023
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Comment from Hotel Management
Aug 13, 2023
by BJ/Front Office Supervisor
Dear Gina, Thank you for being valued guest at The Cloud One NY Hotel. We're very happy to know that you had a wonderful stay with us and loved our accommodation. We hope to welcome you back again!!
5 out of 5
We had a great stay at The Cloud One. It was very clean, the rooms weren’t very spacious (it’s NYC, didn’t expect it to be big!) but we’re modern, comfy bed, nice bathroom and we had a FANTASTIC view of the Hudson and the 9/11 memorial ponds and One World Trade. Only two complaints… First, the AC worked very well but it was LOUD! Second, the fire alarms went off around 6am one morning, woke me from a dead sleep and scared the living $hit out of me. Their emergency speaker system was so fuzzy sounding that nobody on my floor could understand what the guy said so we had no idea if it was a real emergency or what. Not wanting to be stuck in a hotel fire, I grabbed my kid and made our way down 22 stories in our pj’s just to get to the ground floor and come back around to the front desk to be told it was smoke from the kitchen and then they said “go about your business…” as I’m standing there anxiety ridden and with a terrified kid. A little more apology or a comped meal from the smokey kitchen or something would have been nice. Stuff happens, I get that, but the response just seemed to not match with what the guests all felt running down the stairs with sirens blaring. Overall, great hotel, super convenient and really close to the Oculus station and lots of subway lines. I would definitely stay here again!
Posted by DANIELLE, from West Des Moines on Jul 21, 2023
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Comment from Hotel Management
Jul 21, 2023
by Michael Black, General Manager
Thank you very much for your feedback. Alarms are never nice, no matter what time. But we always want to be safe. We greatly appreciate you understanding and look forward to your next stay with us.
The Cloud One New York-Downtown, by the Motel One Group offers its guests coffee/tea in a common area, a front-desk safe, and an elevator. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. This 3-star New York hotel is smoke free.
326 guestrooms or units
Breakfast available (surcharge)
Coffee in lobby
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Bar or lounge
Family Friendly Amenities
Family property
Free WiFi
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Transport
Train station: New York Christopher St. Station (3.5 km / 2.2 mi)
Metro station: Rector St. Station (Greenwich St.) (0.2 km / 0.1 mi)
Room Amenities
The Cloud One New York-Downtown, by the Motel One Group offers 326 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Flat-screen television
Satellite channels
Coffee maker
Luxury bedding
Shower
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 30.00 per pet, per night
Only dogs and cats are allowed
Weight limit: 50 lbs per pet
Pets cannot be left unattended
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
One child stays free
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Debit cards not accepted
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 12
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Parking height restrictions apply
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately USD 24.50 for adults and USD 24.50 for children
Nearby parking fee: USD 40 per day (984 ft away)
Pet fee: USD 30.00 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Project Hotel NYC
Hotel NY Downtown Manhattan
The Cloud One New York Downtown
The Cloud One New York Downtown by the Motel One Group
The Cloud One New York-Downtown, by the Motel One Group Hotel
The Cloud One New York-Downtown, by the Motel One Group New York
You should know
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
The Cloud One New York-Downtown, by the Motel One Group is 3.9 mi (13-min drive) away from the New York, NY (NYS-Skyports Seaplane Base) airport, the closest popular airport to the property.
Airport shuttle services are not available at The Cloud One New York-Downtown, by the Motel One Group.
This hotel is 13.7 mi (32-min drive) from Coney Island Beach.
Free breakfast isn't provided at The Cloud One New York-Downtown, by the Motel One Group, but buffet breakfast is offered for a fee of USD 24.50 for adults and USD 24.50 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.
No, there is no casino at this hotel, but Resorts World Casino (23-min drive) is nearby.
Check-in start time: 3:00 PM; Check-in end time: anytime.
Free parking is not available at this hotel.
The Cloud One New York-Downtown, by the Motel One Group does not have a pool.
There are no spa services available at this hotel.
The Cloud One New York-Downtown, by the Motel One Group is 0.4 mi away from New York.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
