"I was concerned upon entering b/c of the construction outsude, and the room was small, but it is New York! The bed was comfortable, but could have bee ... " More

By smshe, from New York State on Thu 02 May 2013

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Hotel Description

At Midtown Convention Center Hotel you'll be within a 20-minute stroll of popular places like Times Square and Macy's. Highlights at this hotel include free continental breakfast and a 24-hour business center.

TVs with cable channels are featured in all 83 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Tempur-Pedic beds and free toiletries are nice touches to enhance your stay. Additionally, free local calls, safes, and hair dryers are available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find limo/town car service, a computer station, and dry cleaning/laundry services. Free breakfast is available daily between 7 AM and 10 AM. There's also self parking, along with the convenience of airport drop-off service.

Attractions within a 20-minute walk of this 3-star Hell's Kitchen hotel include Broadway and Madison Square Garden.

Midtown Convention Center Hotel ratings based on 22 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0
4 out of 5

Economic Stay

The place wasn't bad, but it wasn't great. The location to touristy attraction was somewhat close. Breakfast was simple. It flooded on my stay, but they dealt with it pretty quick.

Posted by , from PNW on Mar 27, 2017

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1 out of 5

Horrible, horrible, horrible!

We were supposed to stay 8 nights, stayed one and was charged for two. Upon arrival, discovered the room was awful. The bed sheet had stains, the carpet had bleach stains everywhere, the drain pipe was sticking out of the bathtub, holes in the wall and noisy! We were most disappointed since the room looked nothing like the photos. They did not offer another room and we were charged another night. The staff wouldn't even allow us to speak with a manager. I had someone from Travelocity contact them and they were told the same thing!!

Posted by , from Boston, MA on Aug 10, 2016

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1 out of 5

Stay away from this hotel

WORST service ever! This place is not 3-star and not worth the money at all - there are so many better places to stay in the city. We picked this hotel for it's location to attend an event - we would NEVER come back here! Tiny rooms, not very clean and the staff is the most unfriendly I have ever experienced. Worst NYC experience in 30 years of travel!

Posted by , from PA, United States on Nov 17, 2013

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3 out of 5

Not Bad

I was concerned upon entering b/c of the construction outsude, and the room was small, but it is New York! The bed was comfortable, but could have been more decorative. The best part of breakfast was the waffles! The batter was perfect! We were able to leave our bags after checkout, return and pick them up while we waited for our airport shuttle. Not bad for a short stay.

Posted by , from New York State on May 2, 2013

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4 out of 5

Good place to stay

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy
Was an overall good experience, the property is very close to Times Square and to main key important New York streets, the price is maybe one of the must affordable in the city and the staff and breakfast is very good!

Posted by , from Costa Rica on Dec 17, 2012

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3 out of 5

Staff wass great however, the room we reserved was not avaiable due to damages by prior guests.

Pros: Free breakfast, Close restaurants, Free Internet
Upon arrival we were informed that the room we had reserved was not available due to damages We were offered to take 2 separate rooms, which would not have been a good fit for us. We were given a king room. We had reserved a room with 2 queen beds. At checkout we were given a $20.00 adjustment. In my estimation, this was notenough of an adjustment to makeup for our inconvienience.

Posted by , from Upstate NY on Oct 28, 2012

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4 out of 5

Good hotel, good location.

Pros: Free breakfast, Quiet
Cons: No free Internet
When you look at the pictures, you might think "my God, that looks so scary!" but its actually in a great location and i think it's far enough that you won't be woken up at night by crazy people on the street. Down the street, there is a pharmacy (just in case you forgot anything) and a restaurant. I enjoyed my time here.

Posted by on Jul 28, 2012

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5 out of 5

This Hotel was great

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, very comfy bed, off the main streets no crowds, 4 blocks from times square
We checked in with low expectations, but this Best Western was great. The bed was so comfortable that I wanted to take it home with me. There was a light morning breakfast that was complimentary, & unexpected, everyday of our stay. The room was small, but that's NY, & it was well worth the money we spent. The place was clean, the staff was friendly, & there wasn't a thing outta place. I can't wait to go back to NY, & stay at this Hotel again.

Posted by , from Delaware, PA, USA on May 17, 2012

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1 out of 5

this hotel was just a place to put my head down for the night price was to high for it location

Pros: Free breakfast
Cons: No free Internet, Noisy
this hotel would not be high on my list for staying

Posted by on May 9, 2012

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3 out of 5

average hotel. good staff. very clean. foam mattress. be prepared to sign agreement that protects hotel if your items are stolen

Pros: Free breakfast, Free Internet
Cons: Noisy
Fair to average hotel with pleasant staff. room very clean but also very small, bed very uncomfortable unless you prefer foam beds. recommend checking out on time other wise Front desk Manager is not very pleasant and threatens to charge you with 1/2 day penalty. Convenient but we won't return there. it is never the message but the manner in which the message is delivered. not very quiet as train track is just below hotel. In all our travels we were never asked to sign a form to protect the hotel in the event that your belongings were stolen. we became very uncomfortable since we were shopping for costly elctronic items. equipment.

Posted by , from bermuda on Apr 10, 2012

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About the Midtown Convention Center Hotel

Location 522 W 38th St, New York, NY 10018

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Free breakfast is available daily. A shuttle from the hotel to the airport (available on request) is available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Midtown Convention Center Hotel. Parking is available for a fee. This 3-star Manhattan hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 11 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , Offsite parking discounted rates available


  • Airport: New York, NY (LGA-LaGuardia) (16 km / 10 mi)
  • Train station: New York Penn Station (1.5 km / 0.9 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Midtown Convention Center Hotel offers 83 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Tempur-Pedic mattresses. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Tempur-Pedic beds
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7 AM to 10 AM.

Nearby Activities

Central Park, 1.25 miles north of this New York City hotel, offers a variety of recreational opportunities, including ball fields, tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Bicycle rentals are available nearby.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Game viewing nearby
  • Bicycle rentals nearby
  • Boat tours nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per week

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person
  • Self parking fee: USD 50.00 per day
  • A late check-out fee will be charged
  • Refrigerator fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Convention
  • Best Western Convention Center
  • Midtown Convention Center
  • Best Western Convention Center Hotel New York
  • Best Western Convention Center New York
  • Best Western Convention Hotel
  • Best Western Hotel Convention Center
  • Convention Hotel
  • Hotel Best Western Convention Center
  • Magnuson Convention Center Hotel New York
  • Magnuson Convention Center Hotel
  • Magnuson Convention Center New York
  • Magnuson Convention Center

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.