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3.6 out of 5
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See all 53 travelocity Reviews

"The staff were absolutely amazing! The bartender, Brandon, hilarious! Everything was perfect, the only thing I would change would be the rooms need up ... " More

By a verified traveler on Mon 25 Sep 2023

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Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$92* Per night/room Oct 22 - Oct 23

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Accessible (Accessible Corner King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Preston ratings based on 53 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Preston

Everyone (28) Couples (8) Family (13)
4 out of 5
The staff were absolutely amazing! The bartender, Brandon, hilarious! Everything was perfect, the only thing I would change would be the rooms need updating & im not sure why housekeeping didn’t come clean the rooms while we were gone daily. Would definitely book here again just for the great people, they definitely had an awesome impact on our trip.

Posted by on Sep 25, 2023

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5 out of 5

Posted by on Sep 24, 2023

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Comment from Hotel Management

Sep 25, 2023 by Emily Warf

Hello Misty, What a treat it is to read that your stay was absolute perfection and we hope that you are already planning your return in the months ahead. Until then! Warm regards, Hotel Preston

4 out of 5
Nice

Posted by on Aug 26, 2023

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Comment from Hotel Management

Sep 2, 2023 by Emily Warf

Hello Edward, While we enjoyed welcoming you to our property, we regret that there were details of your most recent visit that fell short of expectations. We would love to have another opportunity to make this right and hope to have the privilege of hosting you again in the months ahead. All the best, Hotel Preston

4 out of 5

Posted by on Jul 19, 2023

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Comment from Hotel Management

Aug 8, 2023 by Hotel Preston

Hi Teresa, thank you so much for your review. It is wonderful to know you enjoyed everything Hotel Preston has to offer. We loved hosting you and hope to invite you back one day soon. Warm regards, Hotel Preston

5 out of 5

Posted by , from Rogersville on Jul 18, 2023

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Comment from Hotel Management

Aug 8, 2023 by Hotel Preston

Hello James, What a treat it is to read that your stay was absolute perfection and we hope that you are already planning your return in the months ahead. Until then! Warm regards, Hotel Preston

1 out of 5
What a nightmare of a Hotel. Unable to check-in due to power outages and many guests on the waiting list. System and power outages for almost 6 hours to check-in for a reservation that was booked months in advance and I didn't even receive a call from the front desk to inform that my room was ready after being told to place my contact information on a guest call/waiting list. The reception area was way under staffed with only one attendant for a super busy 4th of July Weekend and week. One attendant for more than 20 people waiting in line. Had to take multiple trips to the front desk to get my room key activated and has to take two trips and went 11 flights of stairs to get to my room due to only one elevator working while multiple guests waited over 15 minutes to get to their floors. Only one person working at the food bar and bartending multitasking for guests. For a hotel that is highly advertised its not upkept, under staffed and poorly managed. Also, no room service and I had to continue to ask for more towels, bedding and garbage bags to clean my own room as a paid guest. What a mistake to have picked this hotel for my wedding anniversary. I do not and will not recommend this hotel. So many hotels around but were booked due to the 4rh of July Holiday! This is very disappointing.

Posted by on Jul 8, 2023

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Comment from Hotel Management

Jul 11, 2023 by Guest Services

Hi Sandra, Greetings from Nashville! While it was a pleasure to welcome you, we deeply regret that the power outage caused by the recent storm prevented you from fully enjoying your stay. We appreciate your unique perspective and hope to one day have the opportunity to share a more proper Hotel Preston experience with you.

3 out of 5

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 25, 2023 by Guest Services

Hi Kimberly, thank you for the review! We thoroughly enjoyed hosting you during your stay in Nashville and do apologize that we missed the mark on delivering an exceptional experience. Feel free to reach out to our hotel directly to discuss your stay with our staff who are happy to assist whenever needed!

3 out of 5

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jul 7, 2023 by Guest Servies

Hello Kashmiere, While we enjoyed welcoming you to our property, we regret that there were details of your most recent visit that fell short of expectations. We would love to have another opportunity to make this right and hope to have the privilege of hosting you again in the months ahead. All the best, Hotel Preston

1 out of 5
No tv in room, looked like it had been stolen. They upcharge for amenities like parking , tv, internet, pool etc. so don’t count on having a tv.. I was told oh, we over booked, some rooms don’t have tvs. There is no manager on duty but she left the staff a note so they knew what rooms didn’t have tvs but rented them anyway. Said no refund because went thru a third party. Phone in room did not work, so

Posted by on Jun 6, 2023

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Comment from Hotel Management

Jun 6, 2023 by Emily Warf

Hi Karin, thank you for the feedback you have shared. We apologize that our hotel did not satisfy your expectations. We strive to make everyone's stay exception and, unfortunately, this was not met. Thank you for bringing this perspective to our attention and we look forward to using these insights to enhance the experience at our hotel. Warm regards, Hotel Preston

1 out of 5

Posted by on May 28, 2023

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Comment from Hotel Management

Jun 20, 2023 by Guest Services

Hello Cindy, While we enjoyed welcoming you to our property, we regret that there were details of your most recent visit that fell short of expectations. We would love to have another opportunity to make this right and hope to have the privilege of hosting you again in the months ahead. All the best, Hotel Preston

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.