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4.0 out of 5

"Location, ambiance, accessibility, ergonomic of rooms " More

By a verified traveler on Tue 07 Jul 2020

Hotel Description

3.5-star hotel in White Station

Close to airport

Your stay at this White Station hotel places you within 3 miles (5 km) of Lichterman Nature Center and Baptist Restorative Care Hospital. Baptist Memorial Medical Grp Hsptlsts and Baptist Memorial Restorative Care Hospital are also within 3 miles (5 km).

Renovated in 2019

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 19 conference rooms, business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

MP3 docks, WiFi

The 405 soundproofed guestrooms offer WiFi and MP3 docks. Flat-screen TVs come with cable channels, and other amenities include room service and premium bedding.

Room, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$85* Per night/room Jan 21 - Jan 22

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Memphis ratings based on 16 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Memphis

Everyone (13) Couples (2) Family (2)
5 out of 5

Posted by on Nov 21, 2020

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4 out of 5
Location, ambiance, accessibility, ergonomic of rooms

Posted by , from Houston, TX on Jul 7, 2020

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2 out of 5
Toilet didn’t flush I had to take the top off toilet

Posted by on Mar 3, 2020

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5 out of 5
Excellent staff and service, well appointed rooms.

Posted by on Dec 2, 2019

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4 out of 5
If the renovation of the hotel had included new room entry doors/frames and some clever bathroom updates one wouldn't even notice that this is an OLD hotel that has undergone a serious updating. One small bar is inadequate. Turn the top floor into a large bar/restaurant.

Posted by on Oct 13, 2019

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5 out of 5
This hotel has had a facelift with everything being given a touch up. The room was lovely and spacious, but what we liked most was how friendly the staff was. So kind and very accommodating!

Posted by on Aug 18, 2019

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5 out of 5
Bar staff for party was lackluster. Chairs and tables stacked in common areas. We understand there was construction going on but we shouldn’t see the chairs.

Posted by on Mar 3, 2019

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2 out of 5
Hotel staff was very nice in accommodating the issues with the facilities and room. Construction in the hotel lobby made check in difficult. Electric room lock would not work and required engineering support. Room was rather small and cramped for price. Toilet water reservoir leaked onto the bathroom floor every time we flushed it. I doubt I would stay here again.

Posted by on Dec 31, 2018

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2 out of 5

DISAPPOINTING

Pros: Not much
Cons: see my comments
I travel for work and stay at Hiltons the majority of the time so I have come to expect a certain level of service and comfort unfortunately the Hilton Memphis did't deliver. To begin with why would you only have 2 people working check in on Memorial Day weekend? After a 5 hour drive to the hotel I wasn't pleased that we had to stand for 45 minutes to get checked in. When we finally did get to the desk I was informed that since we booked thru Travelocity my Hilton Honors card could not be honored! Is that crazy! Is my money not the same no matter what portal you book thru? Now on to our room! The walls were paper thin and we could hear some guy singing like he was in the room with us. Obviously there was a small child in the room before us since there were sticky hand and face prints on the window and crumbs all over the floor. It was late now and we wanted dinner but the dinning room is only open for breakfast and there is only a small walk up deli with a select menu available in the hotel so we went out for dinner. When we got back we decided to have a drink at the bar but they didn't have my husband's drink of choice. RUM! What bar doesn't have rum!! We gave up and when to the room to be "serenaded" to sleep by our neighbor. The next morning we tried to talk to the staff but this time there was only one person at the desk and still a long line so we left for the day. The second morning when we checked out and won't be back. Very Disappointing!

Posted by on Jun 9, 2017

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5 out of 5

Only one problem

The only thing I did not like about my stay was the nagging net flying around in the room.

Posted by , from Memphis, TN on Feb 1, 2017

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Renovations + Closures

The following facilities or services will be unavailable from November 4 2020 to March 31 2021 (dates subject to change):

  • Dining venue(s)
  • Swimming pool

Property Features

Hilton Memphis offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and coworking spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Memphis. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. A complete renovation of Hilton Memphis was completed in January 2019. This 3.5-star Memphis hotel is smoke free.

  • 1 building
  • 405 guestrooms or units
  • 27 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Memphis Intl. Airport (MEM) (19.1 km / 11.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Memphis offers 405 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Ridgelake Restaurant - This restaurant specializes in American cuisine and serves breakfast and brunch. A children's menu is available.

Provisions Market - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.

The Lobby Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.5 and USD 16 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Valet parking fee: USD 9 per day
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Memphis
  • Hilton Memphis
  • Memphis Hilton
  • Doubletree By Hilton Memphis Downtown Hotel Memphis
  • Doubletree Memphis
  • Memphis Doubletree
  • Hilton Memphis Hotel
  • Hilton Memphis Hotel
  • Hilton Memphis Memphis
  • Hilton Memphis Hotel Memphis

You should know

  • Hilton Memphis offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.