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4.3 out of 5

" It was nice & clean. The only downside was its location off of the interstate (a one way highway) and it's distance from tourist attractions. " More

By a verified traveler on Mon 03 Jul 2017

Hotel Description

3-star hotel near Lichterman Nature Center

In shopping district

Your stay at this White Station hotel places you within 3 miles (5 km) of Lichterman Nature Center and Opera Memphis. Also, Dixon Gallery and Gardens is within 3 miles (5 km) and Memphis Botanic Gardens- Hardin Hall is within 6 miles (10 km).

Free shuttle, parking

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and free airport shuttle. Guests will appreciate free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

The 124 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and room service.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$85* Per night/room Nov 10 - Nov 11

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Four Points by Sheraton Memphis East ratings based on 47 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Memphis East

Everyone (5) Family (2)
5 out of 5
The hotel is located near everything. I will definitely be staying again.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 28, 2019 by Rjordan

Thanks so much William for your AWESOME review! We appreciate your business so very much and please do visit us again, if you are ever in Memphis. Thanks again! Robin Jordan Director of Sales

5 out of 5

Posted by on May 17, 2019

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Comment from Hotel Management

May 18, 2019 by Rjordan

Thanks for the 5 star review and we appreciate your business so very much. Thanks again! Robin Jordan Director of Sales

3 out of 5
Didn't like that our refrigerator in the room was not turned up so we couldn't put anything in it. The bathroom was small and the door almost hit the toilet. Was hard to turn the shower on because there was barely any room between the toilet and tub. They just repainted the room a dark color, so the room was dark with hardly any light. Breakfast was extra and don't think about getting coffee in there, was told there was a coffee station in the lobby.

Posted by on Feb 12, 2019

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Comment from Hotel Management

Feb 15, 2019 by Rjordan

Thanks so much for feedback and I am sorry you had issues with the newly renovated sleeping room. I have passed all your comments over to the GM and Front Desk Manager. Thanks again for your survey and we appreciate your business! Robin Jordan Director of Sales

5 out of 5
Great customer service! The room was very clean, and the staff assured that I was satisfied with my room. The bed and pillows were very soft.

Posted by on Dec 29, 2018

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Comment from Hotel Management

Dec 30, 2018 by Rjordan

WOW! Thanks so much for your customer review. We loved all your feedback and hope you visit us again in Memphis. Thanks again for your comments and we appreciate your business! Safe Travels! Robin Jordan Director of Sales

2 out of 5
Room was,clean and comfortable but I found hair in the bathroom. The bartender at the restaurant located on the same property was rude, she ignored me for other customers and then over charged me for my to go meal and blamed it on her Co worker, who was not to blame because I was watching and she was not paying attention. Otherwise I truly enjoyed my stay.

Posted by , from Memphis TN on Aug 1, 2017

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Comment from Hotel Management

Aug 3, 2017 by Amy Burns, Sales Coordinator

Chrystal, Thank you so much for taking the time to give us some very valuable feedback. We are so glad you found the room clean and comfortable, and I will let our housekeeping staff know of the issues you encountered in your room. I am very sorry you had a bad experience at River Oaks, and I'll be sure to relay your comments to them, but they are a separate entity from the hotel. Again, we are glad to see that overall you enjoyed yourself, and we do hope that you stay with us again next time you're in Memphis!

5 out of 5
It was nice & clean. The only downside was its location off of the interstate (a one way highway) and it's distance from tourist attractions.

Posted by on Jul 3, 2017

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Comment from Hotel Management

Jul 5, 2017 by Amy Burns, Sales Coordinator

Valued Guest, Thank you so much for taking the time to give us a great review! We are so glad that you enjoyed your stay with us! While we are not downtown, we do enjoy being in the center of all of the great attractions our city has to offer. Again, thank you for staying with us, and we hope you choose us again next time you're in Memphis!

4 out of 5

Decent room, but wouldn't stay there again.

Pros: The room and the staff.
Cons: Get better internet. Stop charging for breakfast.
The hotel itself was clean, comfortable and the staff was very friendly. I didn't have any bad experiences, but I still wouldn't stay there again for two reasons. 1) The wifi was extremely slow. On my phone, I finally disconnected and went to 3G service because it was faster. This was the same on my android phone, my laptop and my coworker's iPhone. We had full bars of wifi, but it was painfully slow. 2) The breakfast was standard free breakfast offering, not outstanding but not bad at all. I've eaten dozens of free hotel breakfasts that were identical at other hotels. The only issue was, this was not a free breakfast. It wasn't even a cheap breakfast. It was $11 for a mediocre breakfast that every other chain would offer free. Those two items aren't that big a problem, and like I said, I liked the room and the staff. But if I were staying in Memphis again, I would choose another hotel because of those items. I work from my hotel and need at least decent wifi, and the breakfast thing was just slightly insulting. If you don't need wifi and don't eat hotel breakfasts, hop on in. You'll find the stay pleasant.

Posted by , from Louisiana on Oct 2, 2015

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5 out of 5

This hotel was perfect in every way.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Wonderful. When i went to my room the air was not working properly. Called the front desk and they moved me to another room and helped me move my belongings.

Posted by , from Moss Point, MS, USA on Aug 18, 2012

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5 out of 5

Will be staying here again!

Pros: Close restaurants, Quiet
This hotel was really nice, clean, friendly service! Was excellent for the price we paid. The neighborhood is very nice. I will be staying here again anytime I need a hotel in Memphis!

Posted by , from Oklahoma, USA on Jun 21, 2012

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4 out of 5

Great Hotel

Pros: Close restaurants
Cons: Noisy
Made me feel at home, good restaurants around the area!

Posted by on Jun 20, 2012

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About the Four Points by Sheraton Memphis East

Location 5877 Poplar Ave, Memphis, TN 38119

Property Features

Four Points by Sheraton Memphis East offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1250 square feet (113 square meters). A roundtrip airport shuttle is free (available 24 hours). The business-friendly Four Points by Sheraton Memphis East also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Memphis hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 5 levels
  • 1250 sq ft of conference space
  • 113 sq m of conference space
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Memphis, TN (MEM-Memphis Intl.) (17.8 km / 11.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Four Points by Sheraton Memphis East offers 124 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:30 AM

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 9.95 per person (approximately)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Memphis East
  • Four Points Sheraton Hotel Memphis East
  • Four Points Sheraton Memphis East
  • Sheraton Memphis East
  • Four Points Sheraton Memphis East Hotel
  • Four Points By Sheraton Memphis East Hotel Memphis
  • 4 Points By Sheraton Memphis East
  • Four Points by Sheraton Memphis East Hotel
  • Four Points by Sheraton Memphis East Memphis
  • Four Points by Sheraton Memphis East Hotel Memphis

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Memphis-Hotels-Four-Points-by-Sheraton-Memphis-East.h18504-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.