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Embassy Suites by Hilton Franklin Cool Springs

Property class: 3.5
3.5-star hotel near CoolSprings Galleria

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

A multi-level hotel lobby with a central open space, seating areas, and a bar.
A large indoor swimming pool with clear water, surrounded by lounge chairs and potted plants.
A multi-story hotel with a prominent 'E' sign, indicating an emergency exit.
A hotel reception desk with a marble counter, a modern light fixture, and a wall-mounted artwork.
A multi-level hotel lobby with a central seating area, multiple floors, and a modern design.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Air conditioning

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Mobility Accessible, Microwave (Bathtub)

A hotel room with a large bed, a bedside lamp, a TV, and a view into the adjacent room.

Room, 1 King Bed with Sofa bed, Mobility Accessible, Microwave (Bathtub)

9.2 out of 10
Wonderful
(32 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Microwave

A hotel room with a sofa, armchair, TV, and a desk with a lamp.

Family Suite, Multiple Beds, Microwave

  • 506 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Microwave, Corner

A hotel room with a bed, a bedside lamp, a television, and a desk with a chair.

Suite, 1 King Bed with Sofa bed, Microwave, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Microwave

A modern hotel room with a kitchenette, dining area, and a large window with curtains.

Presidential Suite, 1 King Bed with Sofa bed, Microwave

  • 1496 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Microwave

A hotel room with a large bed, a flat-screen TV, a desk, and a lamp.

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Microwave

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Microwave

A hotel room with a large bed, a bedside lamp, a TV, and a view into the adjacent room.

Suite, 1 King Bed with Sofa bed, Microwave

9.0 out of 10
Wonderful
(90 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Hearing Accessible, Microwave

A hotel room with a large bed, a bedside lamp, a TV, and a view into the adjacent room.

Suite, 1 King Bed, Hearing Accessible, Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Microwave

A hotel room with two beds, a desk with a TV, and a chair.

Suite, Multiple Beds, Microwave

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Microwave, Corner

A hotel room with two beds, a desk with a TV, and a chair.

Suite, Multiple Beds, Microwave, Corner

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a flat-screen TV, a desk, and a lamp.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Mobility Accessible, Microwave

A hotel room with two beds, a desk, a chair, a TV, and a door leading to a bathroom.

Suite, Multiple Beds, Mobility Accessible, Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Mobility Accessible, Microwave

A hotel room with two beds, a desk, a chair, a TV, and a door leading to a bathroom.

Suite, Multiple Beds, Mobility Accessible, Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Hearing Accessible, Microwave

A hotel room with two beds, a desk with a TV, and a chair.

Suite, Multiple Beds, Hearing Accessible, Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Franklin

In Franklin .You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

What's nearby

  • CoolSprings Galleria - 1 min drive - 0.9 miles
  • Aspen Grove Park - 1 min drive - 0.9 miles
  • Vanderbilt University - 18 min drive - 19.9 miles
  • Broadway - 18 min drive - 20.2 miles
  • Bridgestone Arena - 18 min drive - 20.2 miles

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

3.5-star hotel near CoolSprings Galleria
Embassy Suites by Hilton Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and 22 meeting rooms. Event space at this hotel measures 17793 square feet (1653 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Franklin Cool Springs. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Franklin Cool Springs was completed in May 2026.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 17793 sq ft of conference space
  • 1653 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 14 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Null
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Late check-in fee: USD 75 for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 14 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 75 for check-in between 11:00 AM and 3:00 PM
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

How close is Embassy Suites by Hilton Franklin Cool Springs to the airport?

Embassy Suites by Hilton Franklin Cool Springs is 20.5 mi (23-min drive) away from the Nashville International Airport (BNA) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of Nov 1, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on Nov 22, 2026 start from $155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Franklin Cool Springs have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton Franklin Cool Springs.

Does Embassy Suites by Hilton Franklin Cool Springs offer free breakfast?

Embassy Suites by Hilton Franklin Cool Springs offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Embassy Suites by Hilton Franklin Cool Springs?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Franklin Cool Springs?

Check-in begins at 4 PM. Early check-in costs USD 50 (subject to availability).

Is there free parking at Embassy Suites by Hilton Franklin Cool Springs?

Free parking is not available at this hotel. Self parking is available for USD 14 per day.

Does Embassy Suites by Hilton Franklin Cool Springs have a pool?

Embassy Suites by Hilton Franklin Cool Springs features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Embassy Suites by Hilton Franklin Cool Springs have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Franklin Cool Springs have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Franklin Cool Springs to downtown Franklin?

Embassy Suites by Hilton Franklin Cool Springs is 3.4 mi away from Franklin.

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 476 out of 878 reviews
Rating 8 - Good. 168 out of 878 reviews
Rating 6 - Okay. 103 out of 878 reviews
Rating 4 - Poor. 74 out of 878 reviews
Rating 2 - Terrible. 57 out of 878 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Would stay again!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, great staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff. Great amenities. Amazing breakfast. Our stay felt like an all inclusive resort.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, helpful staff
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

charged me $60 for the privilege of self parking. I had to get up at 3am to hit the road,, no TV channels available that early and no hot water-for shower. Large hotel, clean, and not run down. Very friendly staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff at checkout this morning very very disrespectful the elevator was broken
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet carpet in the room due to the A/C. Bed was terrible.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The air conditioning was out. Way too hot. Not enough pillows or sheets. Just not what we’d expected from prior stays
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities are excellent! However, the thermostat to control the room temperature seemed to be preset in the 70s as confirmed by 15 others within our company staying at Embassy. The temperature within my room never would go below 70 degrees. This was also confirmed by my colleagues.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast area and quiet room.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Staff & service
Nice place to stay.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great location and very accessible from I-65.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Amenities
Great stay
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Amenities
Great hotel
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year as a stop on a road trip and it’s by far the best hotel we stay at.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always great, the breakfast was wonderful. The rooms are amazing.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and our family enjoyed the overnight stay.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, will stay again.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Amenities
The staff is very friendly and the rooms are clean.
Stayed 2 nights in Nov 2024

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