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Embassy Suites Nashville South/Cool Springs

3.5-star property
820 Crescent Centre Dr, Franklin, TN 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 22 Travelocity Reviews

"Great services available. Enjoyed a nice jazz group in the lounge during happy hour! " More

By a verified traveler on Sun 08 Jul 2018

Points Of Interest

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Hotel Description

3.5-star hotel near CoolSprings Galleria

In Franklin

You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. Goofballs Family Fun Center and Boiler Room Theatre are also within 6 miles (10 km).

Renovated in 2016

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the spa tub and free perks like cooked-to-order breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 250 guestrooms also offer WiFi and LCD TVs with cable channels. Other amenities include wired Internet, refrigerators, and microwaves.

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$137* Per night/room Nov 3 - Nov 4

Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Corner Suite, Two Double Beds, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (2 Rooms)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Nashville South/Cool Springs ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Nashville South/Cool Springs

Everyone (9) Family (4)
4 out of 5
The shower was very small. Chairs in rooms do not match the advertised pictures.

Posted by on Sep 30, 2019

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3 out of 5
The property was clean and a very safe environment. It was close to the highways which made that very convenient. It was near restaurants and other stores. The area was very quiet.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 22, 2019 by Embassy Suites

Thank you so much for taking the time to provide us feedback during your stay. We really enjoyed reading this. It was very appreciative and informative as we continue on improving on our overall customer service. We hope you all back to see us again real soon.

4 out of 5
Like the property clean well taking care off bla. La bla bla

Posted by on May 24, 2019

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5 out of 5
My boys loved the elevators! And the breakfast was delicious!

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 11, 2019 by Embassy Suites

Thank you for this positive feedback! Our hotel and team is always seeking ways in improving our overall customer service from our guests. We are pleased that we provided a home away from home experience during your stay. Come back soon to stay with us again.

5 out of 5

Posted by on Jan 27, 2019

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5 out of 5
Perfect location to dining, shopping, & entertainment.

Posted by , from Birmingham, AL, US on Jan 13, 2019

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Comment from Hotel Management

Jan 15, 2019 by Embassy Suites

Thank you for taking a moment to share with our hotel about your experience during your stay. Thank you for your positive feedback. We want our guests to have a home away from home experience at our hotel, and our hotel is very pleased that we were able to achieve that during your stay. We hope to see you in the near future at our hotel.

5 out of 5
Great services available. Enjoyed a nice jazz group in the lounge during happy hour!

Posted by on Jul 8, 2018

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Comment from Hotel Management

Jul 13, 2018 by Embassy Suites

Thank you for taking the time to share your experience regarding your stay at our hotel. We want our guests to have a home away from home experience while staying at our hotel, and I am pleased to hear that our hotel achieved that during your stay. We will be passing along your feedback to our team in order to improve on our costumer service. We hope to see you all in the near future.

5 out of 5
Very friendly, courteous staff. Nice amenities, convenient location for downtown Nashville and Franklin. Only negative was the housekeeping staff hadn’t made up our room when we returned at 5 pm.

Posted by on May 21, 2018

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Comment from Hotel Management

May 22, 2018 by Embassy Suites

Thank you for taking the time to provide our hotel with feedback regarding your stay with us. I am happy to hear that you enjoyed your stay at our hotel. We want each of our guests to have a home away from home experience, and I am pleased that our hotel achieved that during your stay. We hope to see you all back in the near future.

5 out of 5

Great hotel in Franklin

Pros: Everything, staff, cleanliness, service, daily breakfast buffet, restaurant inside, pool, gym.... everything is great
Cons: Not sure....
Location: very good location, quick access to everything in Franklin, and just a quick drive from Nashville
I have nothing but great things to say, we stayed here for a couple days while in the area. They allowed us to check in really early which was great since we came in off of a red eye with no sleep. During our stay, the hotel was packed with kids for a soccer tournament. We were highly impressed with how they managed it, kept everything very clean, and the staff was always extremely pleasant, happy, and went out of their way. Not one person we encountered gave us less than exceptional service. The daily breakfast buffet was surprisingly very good. It helped a lot too to be able to get a good breakfast before heading out for the day.... hot, fresh, and a good variety of items, drinks etc. We are not hotel snobs... if you need everything wrapped in gold, maybe this hotel wouldn't work for you, but for us we loved it and would highly recommend. Great staff, very comfortable bed, quiet rooms, clean.... what more do you need.

Posted by , from Los Angeles, CA on May 23, 2017

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Comment from Hotel Management

Jun 15, 2017 by The staff at the Embassy Suites

Thank you very much for the nice review Matt. I am happy to hear that you guys enjoyed your stay and we hope to see you again soon!

5 out of 5

Would stay again

Clean, friendly, comfortable. Breakfast in the atrium is worth the money.

Posted by on Mar 12, 2017

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Comment from Hotel Management

Mar 14, 2017 by Brian Sims

Thank you for your review. We appreciate your business and hope to see you again soon.

About the Embassy Suites Nashville South/Cool Springs

Location 820 Crescent Centre Dr, Franklin, TN 37067

Property Features

As a guest of Embassy Suites Nashville South/Cool Springs, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. The business-friendly Embassy Suites Nashville South/Cool Springs also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 5 mi and a shopping center shuttle are free. Free self parking is available. A complete renovation of Embassy Suites Nashville South/Cool Springs was completed in 2016. This 3.5-star Franklin hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Nashville, TN (BNA-Nashville Intl.) (32.6 km / 20.2 mi)
  • Property shuttles: Free area shuttle within 5 mi and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Embassy Suites Nashville South/Cool Springs offers 250 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

Embassy Suites Nashville South/Cool Springs has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Weight limit: 45 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Nashville
  • Embassy Suites Nashville South/Cool Springs
  • Embassy Suites Nashville South/Cool Springs Franklin
  • Embassy Suites Nashville South/Cool Springs Hotel
  • Embassy Suites Nashville South/Cool Springs Hotel Franklin
  • South/Cool
  • Embassy Suites Nashville South/Cool Springs Hotel
  • Embassy Suites Nashville South/Cool Springs Franklin
  • Embassy Suites Nashville South/Cool Springs Hotel Franklin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.