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4.4 out of 5

"Again was upset about no room service as im disabled and rely on that. Will stay elsewhere next time. Justin at the bar was amazing though. " More

By a verified traveler on Tue 08 Feb 2022

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Hotel Description

3.5-star hotel near CoolSprings Galleria

In Franklin

You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the 24-hour gym and free buffet breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 250 guestrooms also offer WiFi and LCD TVs with cable channels. Wired Internet, refrigerators, and microwaves are also available.

Standard Suite Two Double and One Sofa Bed Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$145* Per night/room May 31 - Jun 1

Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Corner Suite, Two Double Beds, Non-Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (2 Rooms)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Nashville South/Cool Springs ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Nashville South/Cool Springs

Everyone (7) Family (8)
4 out of 5
Again was upset about no room service as im disabled and rely on that. Will stay elsewhere next time. Justin at the bar was amazing though.

Posted by on Feb 8, 2022

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Comment from Hotel Management

Feb 9, 2022 by GM

Dear Tracy, We want to provide every guest with a great experience and good value, so I'm very sorry that we did not deliver. We are doing our best to adjust our amenities and look forward to expanding all our guest offerings to pre-COVID levels as we work through the pandemic. Thank you for choosing us and we appreciate your feedback as we strive to best serve our guests in these unique times. Once again, on behalf of our entire team - I'm sorry that we let you down this visit. Sincerely, Joe Browning General Manager

5 out of 5
Love having a 2 room suite & the made to order omlettes for breakfast - first hotel I can remember that actually had dairy free hazelnut creamer for my coffee!

Posted by , from Yorkville on Jan 6, 2022

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Comment from Hotel Management

Jan 7, 2022 by GM

Dear Christine, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Joe Browning General Manager

5 out of 5

Posted by on Nov 1, 2021

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4 out of 5
Need some sort of snack vending machine. Late night arrivals may want a snack.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 9, 2021 by GM

Dear Anonymous, Thank you for the kind review. We are pleased to hear that your stay overall was pleasant, but we apologize for not meeting every expectation. We hope to welcome you again soon! Best, Brian Sims General Manager

5 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 30, 2021 by GM

Dear Anonymous, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Brian Sims General Manager

2 out of 5
The price I paid through the 50% off Travelocity was $27 MORE than I would have paid to the hotel if I had booked through them. Travelocity ripped me off!!

Posted by on Nov 25, 2019

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5 out of 5
There was no hot tub😭 overall it was really great

Posted by , from Missouri on Nov 19, 2019

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4 out of 5
The shower was very small. Chairs in rooms do not match the advertised pictures.

Posted by on Sep 30, 2019

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3 out of 5
The property was clean and a very safe environment. It was close to the highways which made that very convenient. It was near restaurants and other stores. The area was very quiet.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 22, 2019 by Embassy Suites

Thank you so much for taking the time to provide us feedback during your stay. We really enjoyed reading this. It was very appreciative and informative as we continue on improving on our overall customer service. We hope you all back to see us again real soon.

4 out of 5
Like the property clean well taking care off bla. La bla bla

Posted by on May 24, 2019

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About the Embassy Suites Nashville South/Cool Springs

Location 820 Crescent Centre Dr, Franklin, TN 37067

Property Features

Embassy Suites Nashville South/Cool Springs offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. The business-friendly Embassy Suites Nashville South/Cool Springs also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. A complete renovation of Embassy Suites Nashville South/Cool Springs was completed in 2016. This 3.5-star Franklin hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites Nashville South/Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate living rooms and are furnished with double sofa beds and desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch LCD televisions come with premium cable channels and pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites Nashville South/Cool Springs has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 45 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Self parking fee: USD 5 per day
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Nashville
  • Embassy Suites Nashville South/Cool Springs
  • Embassy Suites Nashville South/Cool Springs Franklin
  • Embassy Suites Nashville South/Cool Springs Hotel
  • Embassy Suites Nashville South/Cool Springs Hotel Franklin
  • South/Cool
  • Embassy Suites Nashville South/Cool Springs Hotel
  • Embassy Suites Nashville South/Cool Springs Franklin
  • Embassy Suites Nashville South/Cool Springs Hotel Franklin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.