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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property
3.5-star hotel near CoolSprings Galleria

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

1 bedroom, premium bedding, in-room safe, desk
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk
Exterior
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

1 bedroom, premium bedding, in-room safe, desk

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 4

View all photos for King Suite - Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

King Suite - Non-Smoking

  • Sleeps 4

View all photos for Suite, 1 King Bed, Non Smoking (Bathtub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Bathtub)

9.4 out of 10
Exceptional
(31 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

37-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Family Suite | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Family Suite

  • 506 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed

  • 1496 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Roll-in Shower, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Basic Room, Non Smoking

9.0 out of 10
Wonderful
(89 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hearing Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Hearing Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed, Non Smoking (Shower)

37-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 1 King Bed, Non Smoking (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

37-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds, Roll-in Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking, Corner

37-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

37-inch LCD TV with cable channels, TV, pay movies

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

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About the neighborhood

Franklin

In Franklin .You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

What's nearby

  • CoolSprings Galleria - 1 min drive - 0.9 miles
  • Aspen Grove Park - 1 min drive - 0.9 miles
  • Vanderbilt University - 18 min drive - 19.9 miles
  • Broadway - 18 min drive - 20.2 miles
  • Nissan Stadium - 19 min drive - 21.0 miles

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Chuy's - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

3.5-star hotel near CoolSprings Galleria
Embassy Suites by Hilton Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Franklin Cool Springs. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Franklin Cool Springs was completed in May 2026.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

How close is Embassy Suites by Hilton Franklin Cool Springs to the airport?

Embassy Suites by Hilton Franklin Cool Springs is 20.5 mi (23-min drive) away from the Nashville International Airport (BNA) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on Jun 7, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Franklin Cool Springs have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton Franklin Cool Springs.

Does Embassy Suites by Hilton Franklin Cool Springs offer free breakfast?

Embassy Suites by Hilton Franklin Cool Springs offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Embassy Suites by Hilton Franklin Cool Springs?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Franklin Cool Springs?

Check-in begins at 4 PM.

Is there free parking at Embassy Suites by Hilton Franklin Cool Springs?

Free parking is not available at this hotel. Self parking is available for USD 12 per day.

Does Embassy Suites by Hilton Franklin Cool Springs have a pool?

Embassy Suites by Hilton Franklin Cool Springs features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Embassy Suites by Hilton Franklin Cool Springs have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Franklin Cool Springs have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Franklin Cool Springs to downtown Franklin?

Embassy Suites by Hilton Franklin Cool Springs is 3.4 mi away from Franklin.

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 534 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 118 out of 1000 reviews
Rating 4 - Poor. 82 out of 1000 reviews
Rating 2 - Terrible. 68 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Stayed 1 night in Feb 2026

6/10 Okay

Ronald

Normally I would give this hotel a 4. The room was good. Very clean and everything was well maintained. The staff was nice. The breakfast was good. Unfortunately, the hotel is undergoing major renovations in their main lobby area. Not just renovations...major construction. Their website does say they are undergoing "public space" renovations...which is a understatement. The entire gra
Stayed 2 nights in Feb 2026

2/10 Terrible

Ashley

Stayed 1 night in Feb 2026

10/10 Excellent

Wendy

Stayed 1 night in Jan 2026

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
The room was amazing all together! Sad that I couldn't use thr pool!
Stayed 1 night in Feb 2026

4/10 Poor

Walter

Stayed 1 night in Feb 2026

4/10 Poor

Daniel

Disliked: Amenities, property conditions & facilities
There is a massive renovation going on, Sheetrock dust everywhere, restaurant is open but no bar
Stayed 3 nights in Jan 2026

10/10 Excellent

Samantha, Franklin

Stayed 3 nights in Jan 2026

10/10 Excellent

LeeAnn, Seymour

Best bartender
Stayed 1 night in Jan 2026

10/10 Excellent

Constance

Stayed 1 night in Jan 2026

8/10 Good

Brittany

Stayed 3 nights in Jan 2026

10/10 Excellent

LARRY

Stayed 1 night in Jan 2026

8/10 Good

Tyler

Stayed 1 night in Jan 2026

10/10 Excellent

Dalton

Stayed 1 night in Jan 2026

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service
Everything cold, lack of availability, no sugar for coffee, juices ran out.
Filthy bedding
Stayed 5 nights in Dec 2025

2/10 Terrible

Kaminski

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay bc your website failed to mentioned the hotel was in complete disarray, and covered wall to wall in dust which didn’t help my daighter who suffers from asthma. The workers were living at the hotel and ate all the complementary breakfast every morning. The jackhammering started nice and early so that was a lovely wake up call. The kicker was the poop in the pool that didn’t seem to be a concern of anyone’s. Either I get a full refund or I will call my credit card company and disput the charge. Horrible stay for my family, obviously we won’t be back.
Stayed 3 nights in Jan 2026

2/10 Terrible

Sharde

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Major revisions being done at the hotel (not disclosed on Travelocity). Loud speaker BLASTING for hours from a room above us. Had to complain several times before they cam to my room to look into the complaint. Morning of checknout loud drilling from inside due to construction. No extra sheets or pillows for pull out bed. Only 1 t.v worked aftrer requesting batteries and new remote.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good, really enjoyed our stay
Stayed 5 nights in Dec 2025

10/10 Excellent

Lucas

Stayed 1 night in Dec 2025

6/10 Okay

XUAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was good, service is efficient. The room is spacious, but the extra blanket and pillow was poor quality. Since the property is under re-modelling, the center of the property was covered, not feels cozy.
Stayed 1 night in Dec 2025

10/10 Excellent

Tricia

Stayed 1 night in Jan 2026

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities
Great hotel the room was clean the staff were super friendly and helpful love the breakfast the omelettes are fantastic
Stayed 1 night in Dec 2025

2/10 Terrible

Edward

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The staff was excellent. The issues were that the room did not seem to be up to the Hilton quality that I expect. The bedroom 2nd bed was against the wall so there was only one way to get into bed. There was no working exhaust fan in the bathroom. The water pressure was not great. Also, at the open bar there was only one bartender resulting in long waits to get a drink.
Stayed 1 night in Dec 2025

2/10 Terrible

Shatala, Dallas

Stayed 2 nights in Dec 2025

10/10 Excellent

Bradley

Stayed 2 nights in Dec 2025

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