"Again was upset about no room service as im disabled and rely on that. Will stay elsewhere next time. Justin at the bar was amazing though. " More
In Franklin
You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).
Renovated in 2016
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the 24-hour gym and free buffet breakfast each morning.
Sofa beds, WiFi
Featuring conveniences like sofa beds and living rooms, the 250 guestrooms also offer WiFi and LCD TVs with cable channels. Wired Internet, refrigerators, and microwaves are also available.
Feb 9, 2022 by GM
Dear Tracy, We want to provide every guest with a great experience and good value, so I'm very sorry that we did not deliver. We are doing our best to adjust our amenities and look forward to expanding all our guest offerings to pre-COVID levels as we work through the pandemic. Thank you for choosing us and we appreciate your feedback as we strive to best serve our guests in these unique times. Once again, on behalf of our entire team - I'm sorry that we let you down this visit. Sincerely, Joe Browning General Manager
Jan 7, 2022 by GM
Dear Christine, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Joe Browning General Manager
Aug 9, 2021 by GM
Dear Anonymous, Thank you for the kind review. We are pleased to hear that your stay overall was pleasant, but we apologize for not meeting every expectation. We hope to welcome you again soon! Best, Brian Sims General Manager
Apr 30, 2021 by GM
Dear Anonymous, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Brian Sims General Manager
Aug 22, 2019 by Embassy Suites
Thank you so much for taking the time to provide us feedback during your stay. We really enjoyed reading this. It was very appreciative and informative as we continue on improving on our overall customer service. We hope you all back to see us again real soon.
Embassy Suites Nashville South/Cool Springs offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. The business-friendly Embassy Suites Nashville South/Cool Springs also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. A complete renovation of Embassy Suites Nashville South/Cool Springs was completed in 2016. This 3.5-star Franklin hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free wired internet
Self parking (surcharge) , RV, bus, truck parking (surcharge)
Embassy Suites Nashville South/Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate living rooms and are furnished with double sofa beds and desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. 37-inch LCD televisions come with premium cable channels and pay movies. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Embassy Suites Nashville South/Cool Springs has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.