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Hilton Franklin Cool Springs

4-star property
601 Corporate Centre Drive, Franklin, TN 1-855-201-7819

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4.3 out of 5
Excellent!
See all 12 Travelocity Reviews

"Great pool and the decor is top notch. Clean and comfortable rooms. The view from the floor to ceiling windows is amazing. " More

By a verified traveler on Sun 15 Aug 2021

Points Of Interest

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Hotel Description

Enjoy the free parking at this 4-star Franklin hotel

In suburbs

Within 2 miles (3 km) of this Franklin hotel, you'll find Aspen Grove Park and CoolSprings Galleria. Iasis Health Care and Saint Thomas Medical Partners are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Comfy beds, WiFi

The 244 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, wired Internet, and flat-screen TVs with cable channels.

ADA Accessible Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$159* Per night/room Sep 19 - Sep 20

ADA Accessible Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

ADA Accessible, Suite, 1 Bedroom, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Franklin Cool Springs ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Franklin Cool Springs

Everyone (4) Couples (5) Family (3)
5 out of 5
Great pool and the decor is top notch. Clean and comfortable rooms. The view from the floor to ceiling windows is amazing.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 17, 2021 by mckenzydejaynes1

Thank you for the great review!

5 out of 5
Easy to get to off interstate.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 14, 2021 by Mckenzydejaynes1

Thank you for the review!

5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 21, 2021 by jmoon1

Thank you for staying with us and for the great rating!

5 out of 5
New place & very clean . Beds sleep great ! Covid thing is still going on but it didnt dampened our stay . I would stay again !! I give it 5 Stars ⭐️.

Posted by , from Meridian , MS on Aug 6, 2020

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Comment from Hotel Management

Aug 8, 2020 by jmoon1

Thank you for choosing us as your home away from home and Thank you for your loyalty as Hilton Honors member! We look forward to welcoming you back in not so distant future.

5 out of 5
The property is in great location and well designed facility. We especially loved the lounge area on 8th floor...beautiful sights and exceptional service...we will be back

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 18, 2020 by jmoon1

Thank you for choosing Hilton Franklin Cool Springs for your recent lodging needs. We are happy you enjoyed your stay with us. We look forward to welcoming you back.

5 out of 5
We LOVED our stay here. The hotel design was gorgeous. The staff was friendly. We enjoyed a wonderful dinner at the the hotel as well as breakfast. The gym facilities were very nice as well. We will definitely be back!

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by jmoon1

Thank you for your 5* review!

5 out of 5
Easy to find. Clean and friendly service. Starbucks coffee was offered on the property as well.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Rick

Thank you for choosing to stay with us! Please come visit us again in the near future! Sincerely, Rick Morgan Assistant Front Office Manager

1 out of 5
I called the hotel at 7 AM to ask if I could possibly check in at 2 PM instead of 3. They said sure, no problem. I traveled 4 1/2 hours to the hotel. They had no rooms available and told me to come back at 3. When I came back at three they still had no rooms available even though that was supposed to be the normal check in time. When I threatened to go stay someplace else a room “magically” became available. I ordered some coffee from room service and it never showed up. The bald guy at the front desk was very rude and tried to charge me $27 for 2 cups of coffee that I never received. This was one of the worst hotel experiences I’ve ever had. Don’t waste your money on this place!!!

Posted by on Sep 15, 2019

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2 out of 5

Posted by on Aug 29, 2019

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Comment from Hotel Management

Oct 4, 2019 by jmoon1

We are so sorry you were not satisfied with stay at our hotel. Please, let us know if there is anything we can do to Make It Right.

4 out of 5
We loved the hotel itself staff was a little unfriendly to start with but in the end I would definitely stay there again for the price ! The hotel was very very clean

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by jmoon1

Thank you for choosing Hilton Franklin Cool Springs for your recent stay. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

About the Hilton Franklin Cool Springs

Location 601 Corporate Centre Drive, Franklin, TN 37067

Property Features

Hilton Franklin Cool Springs offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 4576 square feet (425 square meters) and includes conference space. The business-friendly Hilton Franklin Cool Springs also features a terrace, concierge services, and a fireplace in the lobby. Self parking is free. This 4-star Franklin hotel is smoke free.

  • 1 building
  • 244 guestrooms or units
  • 8 levels
  • 4576 sq ft of conference space
  • 425 sq m of conference space
  • Built in 2018
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Franklin Cool Springs offers 244 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 49-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Franklin hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

HARTH - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Union Pay, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 17.00 for adults, USD 8.00 and USD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Franklin Cool Springs Hotel
  • Hilton Cool Springs Hotel
  • Hilton Cool Springs
  • Hilton Franklin/Cool Springs TN
  • Hilton Franklin Cool Springs Hotel
  • Hilton Franklin Cool Springs Franklin
  • Hilton Franklin Cool Springs Hotel Franklin

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.