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4.1 out of 5

"Very fast and friendly check in! " More

By a verified traveler on Sat 01 May 2021

Hotel Description

Enjoy the indoor pool at this Franklin hotel

In Franklin

You'll find SOAR Adventure Tower and Saint Thomas Medical Partners within a 15-minute walk of this Franklin hotel. CoolSprings Galleria and Pull-Tight Players Theatre are also within 6 miles (10 km).

Free breakfast

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free full breakfast is served.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free newspapers. Other amenities include refrigerators, microwaves, and flat-screen TVs with cable channels.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$103* Per night/room Aug 22 - Aug 23

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Inn ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn

Everyone (9) Couples (2) Family (3)
2 out of 5
The staff was very friendly and helpful, and with that being said, that was only good thing about the hotel. It’s very dated inside, has a strange smell through out, and for the price very disappointing. The shower head sprayed more water outside the tub then in. Would not recommend this hotel to any traveler.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 3, 2021 by Front Desk

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Inn Franklin

2 out of 5
Not worth the $$. Seems all the hotels took advantage of a convention event and gouged the guests. Advertises free breakfast / deceiving. It's a paper bag with frozen sausage biscuit, piece of fruit, pastry or breakfast bar given out by front desk staff. No seating permitted in the dining room. Wifi connectivity issues. Broken toilet seat. Water pressure at shower head and sink way too high! Shower impossible to adjust to a comfortable spray. Towels smelled of chemicals.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 26, 2021 by Front Desk

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Inn Franklin

5 out of 5
Very fast and friendly check in!

Posted by on May 1, 2021

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Comment from Hotel Management

May 1, 2021 by Front Desk

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Inn Franklin

5 out of 5
We had no trouble checking in or out and no problems with the room while we were there!

Posted by , from Franklin, Tennessee on Sep 18, 2020

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Comment from Hotel Management

Sep 19, 2020 by Front Desk

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Inn Franklin

5 out of 5

Posted by on Aug 1, 2020

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Comment from Hotel Management

Aug 1, 2020 by Front Desk

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Inn Franklin

5 out of 5

Posted by on Jun 3, 2020

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Comment from Hotel Management

Jun 6, 2020 by Front Desk

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Inn Franklin

1 out of 5
Checked in by John, a very friendly professional who was on top of everything. Got it to room found a dirty toilet, shower & living area. Found the coffee machine & ice bucket sitting under bathroom sink right beside the toilet! Less than 3 inches! NASTY! Who would do that? Also, No Bible. Come on Comfort Inn. Clean up your act, rooms, & move your coffee machines to a Sanitary area. And put the Bibles back into the rooms. It doesn't cost you anything and you are in The Greatest County of the World, The Unites States. Built on Gods Word. We Demand It. Thank You.

Posted by , from Biloxi Mississippi on Jan 4, 2020

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Comment from Hotel Management

Feb 8, 2020 by Front Desk

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Choice User AGM Comfort Inn Franklin 6155916660

5 out of 5
Very friendly and helpful staff. Had a great stay!

Posted by on Nov 13, 2019

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4 out of 5
Very comfortable beds, good water pressure in the shower, water stayed consistently hot. The hotel was convenient to restaurants, gas stations, and the interstate. Wireless was a bit inconsistent, and noisy guests were heard easily through the walls.

Posted by on May 5, 2019

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4 out of 5

Weekend stay for Birthday party

Desk staff was excellent - we arrived early and they were able to let us check in early. Breakfast bar very good and plentiful. Room was just ok. I would stay here again

Posted by on Jul 10, 2017

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn. This Franklin hotel is smoke free.

  • 66 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Nashville International Airport (BNA) (36.9 km / 22.9 mi)

Room Amenities

Comfort Inn offers 66 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per night, plus a deposit of USD 30 per night
  • Weight limit: 50 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 30 per night
  • Pet fee: USD 30 per pet, per night
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baymont Inn Franklin TN
  • Baymont Inn TN Hotel
  • Baymont Inn TN Hotel Franklin
  • Baymont Franklin TN
  • Comfort Inn Hotel Franklin
  • Comfort Inn Franklin
  • Comfort Inn Hotel
  • Comfort Inn Franklin
  • Comfort Inn Hotel Franklin

You should know

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.