6/10 Aceptable
Anthony M
Viaje familiar
28 ago. 2022
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The room was good, but we were very disappointed to learn, when we got there, that everything was off limits to us, except the pool and ocean!! We were not allowed to eat, drink, get coffee, at any of their restaurants, use the entertainment room, shop at the gift shop, use the laundry room, no housekeeping, or get fresh towels!! We didn’t find any of this out until we put towels outside our door to exchange for clean ones, and didn’t receive any, then went downstairs to get coffee and breakfast, and were turned away, after being told, we were renting a privately owned condo, and not renting from the resort. You should let renters know this before they book and make it more noticeable in the fine print! We discovered it on the front of refrigerator on a small paper, but not until we started being turned away from everything through the week! We bought groceries but there were not many cooking pans, to cook with, only two small pots, no frying pans, or baking/cooking pans/sheets. Hope this helps the next guest.
Anthony M
Se hospedó 7 noches en agosto de 2022