4/10 Poor
Susanne
Traveled with family
Jul 20, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
1) From the get-go, communication between the property and us was awful. No confirmation emails were sent after having been promised, and upon arrival the front desk staff had didn't explain things very well. 2) Staff was self-focused instead of focused on guests. The maids routinely monopolized the one elevator in our building by holding the doors open on another floor, sounding an alarm throughout the building and totally preventing guests from being able to use the elevator. This happened both coming and going. Inexcusable behavior on their part, since guests are obviously trying to check in /out with lots of luggage. But since they did not even have a working-knowledge of English, it was pretty hard to resolve the issue with them. (3) The signage (or lack thereof) in /around the resort was awful. Some signs actually pointed in the wrong direction, were worded in confusing ways, or were simply absent. It was almost as if they were trying to make sure you could not figure out how to get where you wanted to go. (4) Hardly anything is open during the week in the summer. The only reason we chose this resort was because it was supposed to be a village with all types of shops and restaurants onsite. In reality, it was more like a ghost town. Restaurants & shops had abbreviated hours (e.g., the main coffee shop didn't open until 8:00 am! (5) Lastly, many things in the condo did not properly work (bathtub would not retain water, microwave hard to open, icemaker falling apart).
Susanne
Stayed 3 nights in Jul 2025