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"Bed was mushy. Disappointed that there were no clothes drawers and no coffee machine in the room. Other than that, not a bad stay. " More

By a verified traveler on Sun 01 Apr 2018

Hotel Description

3.5-star ski hotel near Heavenly Gondola

Near the slopes

Within a 10-minute walk of this Stateline hotel, you'll find Heavenly Gondola and The Shops at Heavenly Village. Lakeside Beach and Heavenly Ski Resort are also within 3 miles (5 km).

Casino, outdoor pool

A casino, 2 restaurants, and an outdoor pool are all featured at this hotel. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. There's a fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, flat-screen TVs

The 539 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Premium bedding, free local calls, and hair dryers are also available.

Classic

Bed Count 1 King Bed Maximum Occupancy 2 Max
$55* Per night/room Oct 22 - Oct 23

Room, 1 King Bed, Partial Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Lake Tahoe ratings based on 79 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Lake Tahoe

Everyone (56) Couples (7) Family (12)
1 out of 5
The problem is the tell you that the heat doesn't come on until it is 40 degrees outside. All on one system the heat. The hot water only last five minutes in the shower, would not go back and stay if it was free,

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you for taking the time to share your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We will pass along your feedback to our team members with hopes that we will improve our product moving forward. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

1 out of 5
The water wouldn’t stay warm. Kept going from hot to cold. The tub was dirty. The room was absolutely freezing. Called and asked for a space heater but it stopped working about five minutes into using it. The price is way to high for what you get. Would not come back.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you very much for your candid review of your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

5 out of 5

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 7, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thanks for leaving us such a wonderful review. We are so glad that you liked our services. Our dedicated staff will be pleased to learn of your high praise and we truly appreciate the honest feedback. Please come see us again soon! Regards,

4 out of 5
Love the whole atmosphere of the place and all the memorabilia in the place. Hated that you could smoke in the Casino. Not happy that the price that we where quoted of $65. a night is not what we were charged. We had to clean all the spider nest and webs out of our room when we first got there that was gross.

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 3, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! Looking forward to seeing you again soon. Regards,

2 out of 5
Casino was nice. The rooms are less than adequate. Walls are thin simple conversations are heard through the thin walls. Doors slam shut so hard it shaked the entire floor. Showers were small and poorly designed.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, We first want to thank you for bringing this issue to our attention. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will take your feedback and will pass it along to our team members with hopes that we will improve our product moving forward. Thanks again for the feedback and we truly apologize for the inconvenience you endured during your stay. Sincerely,

4 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you for your review, we truly appreciate hearing your feedback on your recent stay with us. We are very pleased to hear that you were able to come stay with us, and that our staff helped in the process. Thank you for all your comments, we have made note for discussion with our staff. We wish you safe travels and hope to see you again very soon! Regards,

4 out of 5

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thanks for the great review. Your feedback is extremely valuable to us, as we strive to improve with each stay. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

2 out of 5
Restaurants choices limited, room service food was terrible, housekeeping was poor and sometimes none existent.

Posted by on Sep 19, 2019

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Comment from Hotel Management

Sep 23, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, We are incredibly grateful that you took the time out to leave us a review. Our company values customer satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. We look forward to serving you again. Regards,

5 out of 5
Loved it. Comfortable beds . Loved that the room had music playing as you enter the room. After all this is HR.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 14, 2019 by Hard Rock Lake Tahoe Team

Dear Guest, Thanks for the great review. Your feedback is extremely valuable to us, as we strive to improve with each stay. We look forward to welcoming you back to our establishment during your next trip to Lake Tahoe. Regards,

About the Hard Rock Hotel & Casino Lake Tahoe

Location 50 Highway 50, Stateline, NV 89449

Property Features

After a day on the snow, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, which include a fitness center. At the end of the day, order après-ski drinks at one of the hotel's 4 bars/lounges or try your luck at the onsite casino. There are 2 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Stateline hotel.

  • 539 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 3 conference rooms
  • Casino
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (89.4 km / 55.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel & Casino Lake Tahoe offers 539 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. This Stateline hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Alpine Union - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Park Prime - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Oyster Bar - This seafood restaurant specializes in Cajun/Creole cuisine. Open daily.

Fuel - Onsite café. Open daily.

Center Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 5.00 per accommodation, per night
  • Resort fee: USD 28.50 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 per person (approximately)
  • Pet fee: USD 65 per pet, per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Casino Lake Tahoe
  • Hard Rock Casino Lake Tahoe
  • Hard Rock Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel
  • Hard Rock Hotel & Casino Lake Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel Stateline
url importing https://www.travelocity.com/Lake-Tahoe-Hotels-Hard-Rock-Hotel-&-Casino-Lake-Tahoe.h9173794-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.