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"No decent restaurants open on Tuesday. Absolutely NO hot water for shower. Nice hotel, clean. Staff was not helpful or friendly at all. " More

By a verified traveler on Thu 19 Aug 2021

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Hotel Description

Enjoy 3 restaurants at this 3.5-star Stateline hotel

In entertainment district

With a stay at this Stateline hotel, you'll be steps from Hard Rock Hotel & Casino Lake Tahoe and Casino at MontBleu Lake Tahoe. Casino at Harrah's Lake Tahoe and Casino at Harveys Lake Tahoe are also within half a mile (1 km).

Casino, fitness center

A casino, 3 restaurants, and a gym are all featured at this hotel. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and free newspapers.

Free WiFi, flat-screen TVs

The 539 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Premium bedding, free local calls, and hair dryers are also available.

Classic

Bed Count 1 King Bed Maximum Occupancy 3 Max
$69* Per night/room Oct 18 - Oct 19

Room, 1 King Bed, Partial Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Lake Tahoe ratings based on 118 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Lake Tahoe

Everyone (60) Couples (27) Family (25)
4 out of 5
No decent restaurants open on Tuesday. Absolutely NO hot water for shower. Nice hotel, clean. Staff was not helpful or friendly at all.

Posted by on Aug 19, 2021

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1 out of 5
Very good location with easy parking. Rooms however were not clean, smelled of smoke and pet odor. No cleaning service, even for a 4 day stay which is outrageous. Bathrooms so tight that door can barely close. Pool was freezing, even colder than lake tahoe and closed daily at 7pm. Coffee in AM at coffee shop took 45 mins to get a simple cup. Hotel should not be charging $400/night and on top of that $125 resort fees. Would rather have stayed in motel for $100/ night- services at this place was 2 star at best.

Posted by on Aug 3, 2021

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4 out of 5
I think everyone is struggling because of covid so the lack of staff is an issue everywhere. Definitely have patience for people working their hardest even while being low staffed but the restaurants were soooo slow and when I called to find a restaurant that served breakfast it says it’s open 7 days a week but was actually closed. Oh well otherwise nice. I would say their hallways are soooo dim.

Posted by on Jul 17, 2021

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2 out of 5
Property has not been updated in a long while. Elevators not working… carrying luggage up flights of stairs to parked cars. Covid protocols excessive at this point. No coffee maker or glasses or room cleaning for 3 days but remote still in room (tv phone capable) and hair dryer as well. All about cutting costs. Resort fee gives you nothing … not even a paper. There was even a cigarette but left on a ledge in the lobby elevator for the entire 3 days stay. Definitely not worth the $$ they are charging. Stay at one of the many smaller places at half the cost.

Posted by on Jul 16, 2021

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2 out of 5
Pool was closed, most dining and shopping options also limited and closed

Posted by on Jul 15, 2021

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2 out of 5
Checking in - the employee was rude & irritated when she asked if she could keep my change (I paid in cash) and I said no… she exhaled loudly and rolled her eyes as she slowly counted out my change. The room - the pipe under the sink leaked and splashed our feet anytime we used it. The cabinet self under the leaky pipe showed clear long-term water damage. The paint on the ceiling in the shower was cracked & peeling. The toilet was filthy with a dirty black ring on the inside of the bowl. The closet door was broken and would not open so we couldn’t hang our clothes. 4 of us checked in and we were only allowed 3 towels. Just overall poor customer service. For a room just under $400 a night, this was a very disappointing experience. I would not recommend this hotel.

Posted by on Jul 9, 2021

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5 out of 5

Posted by on Jun 26, 2021

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3 out of 5
Checking in, the lady did not explain the ammenities the hotel offers. The balcony door dod not have a lock. Yet the manager did provide another room.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jul 10, 2021 by Hard Rock Guest Services

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Location in proximity to Heavenly Village, pool was nice.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jul 10, 2021 by Hard Rock Guest Services

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on May 27, 2021

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Comment from Hotel Management

Jun 6, 2021 by Hard Rock Guest Services

Thanks for staying with us. We appreciate your feedback!

About the Hard Rock Hotel & Casino Lake Tahoe

Location 50 Highway 50, Stateline, NV 89449

Property Features

Hard Rock Hotel & Casino Lake Tahoe offers its guests a fitness center and a seasonal outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. A casino, a vending machine, and gift shops/newsstands are also featured at Hard Rock Hotel & Casino Lake Tahoe. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Stateline hotel.

  • 539 guestrooms or units
  • 15 levels
  • 2 buildings
  • 3 dining venues
  • 4 bars or lounges
  • 3 conference rooms
  • Casino
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

Hard Rock Hotel & Casino Lake Tahoe offers 539 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. This Stateline hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.

Alpine Union - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Park Prime - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

The Oyster Bar - This seafood restaurant specializes in Cajun/Creole cuisine. Open daily.

Fuel - Onsite café. Open daily.

Center Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 75 lbs
  • Pets cannot be left unattended
  • Pet-sitting services and pet grooming services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.50 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 per person (approximately)
  • Airport shuttle fee: USD 32.75 per person (one-way)
  • Airport shuttle fee per child: USD 19.75 (one-way), (from 4 to 12 years old)
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Casino Lake Tahoe
  • Hard Rock Casino Lake Tahoe
  • Hard Rock Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel
  • Hard Rock Hotel & Casino Lake Tahoe Stateline
  • Hard Rock Hotel & Casino Lake Tahoe Hotel Stateline

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 7:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.