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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property
Hotel near Medieval Times, connected to a shopping center in Buena Park

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout drapes, iron/ironing board
Property amenity
Property amenity
Suite, Multiple Beds, Non Smoking | Bathroom | Hair dryer, towels, soap, shampoo
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
Buena Park, CA
  • Medieval Times
    ‪12 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪2 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Buena Park

In entertainment district.Within 2 miles (3 km) of this Buena Park hotel, you'll find Medieval Times and Knott's Berry Farm. Knott's Soak City Water Park is within 2 miles (3 km) and Disneyland® Resort is within 9 miles (15 km).

What's nearby

  • Medieval Times - 13 min walk - 0.7 miles
  • Knott's Berry Farm - 2 min drive - 1.3 miles
  • Knott's Soak City Water Park - 3 min drive - 2.0 miles
  • Buena Park Mall - 4 min drive - 1.6 miles
  • Disneyland® Resort - 9 min drive - 6.5 miles

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬5 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪CGV Cinemas Buena Park - ‬4 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Grub Food Court - ‬5 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel near Medieval Times, connected to a shopping center in Buena Park
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Similar properties

Lobby

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.6 out of 5, Good, 1,517 reviews
$97 per night
The price is $110
May 11 - May 12
includes taxes & fees
The Buena Park Hotel & Suites

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

Frequently asked questions

How close is SureStay Hotel by Best Western Buena Park Anaheim to the airport?

SureStay Hotel by Best Western Buena Park Anaheim is 2.1 mi (9-min drive) away from the Fullerton, CA (FUL-Fullerton Municipal) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Hotel by Best Western Buena Park Anaheim?

As of May 9, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Buena Park Anaheim on May 19, 2025 start from $73.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Buena Park Anaheim have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Buena Park Anaheim.

How close is SureStay Hotel by Best Western Buena Park Anaheim to the beach?

This hotel is 17.4 mi (29-min drive) from Mother's Beach and 18.3 mi (28-min drive) from Seal Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western Buena Park Anaheim offer free breakfast?

SureStay Hotel by Best Western Buena Park Anaheim offers free continental breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Buena Park Anaheim?

No, there is no casino at this hotel, but Hawaiian Gardens Casino (10-min drive) and Parkwest Bicycle Casino (17-min drive) are nearby.

What time is check-in at SureStay Hotel by Best Western Buena Park Anaheim?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs USD 45.00 (subject to availability).

Is there free parking at SureStay Hotel by Best Western Buena Park Anaheim?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Buena Park Anaheim have a pool?

SureStay Hotel by Best Western Buena Park Anaheim features an outdoor pool.

Does SureStay Hotel by Best Western Buena Park Anaheim have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Buena Park Anaheim to downtown Buena Park?

SureStay Hotel by Best Western Buena Park Anaheim is 0.6 mi away from Buena Park.

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 192 out of 1001 reviews
Rating 8 - Good. 182 out of 1001 reviews
Rating 6 - Okay. 207 out of 1001 reviews
Rating 4 - Poor. 151 out of 1001 reviews
Rating 2 - Terrible. 269 out of 1001 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Stayed 2 nights in Feb 2025

6/10 Okay

Alejandra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
This room was ok, but I didn’t like that it says that they provide breakfast and they only had coffee and tiny muffins. Cereal with no milk. So basically they don’t have breakfast.
Stayed 2 nights in Jan 2025

2/10 Terrible

Joaquin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Unregistered guest access

Hotel gave someone unregistered a key to my room while I was gone
Stayed 2 nights in Dec 2024

6/10 Okay

Abel

Disliked: Cleanliness, property conditions & facilities
Check in was easy and informative. The room smelled and looked clean but I noticed the pillows were off to the side of the bed and with no pillowcase ls. Upon further inspection 1 of the 4 pillows was clean and had the pillow case under it. The other 3 had yellow stains on them and in had cigarette holes. I called front desk and told hey came right away to replace them but I almost considered leaving but it was already late for me. The room walls had some graffiti on it and the furniture piece that was under the TV was cracked in the corner and and I just hope i do not get charged for it.
Stayed 1 night in Jan 2025

2/10 Terrible

Eugenia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very unsafe
Stayed 2 nights in Jan 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Scott

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Can I get a partial refund?

Dude the mattresses didn't even fit the bed. There was no microwave. USB charging ports in the outlets didn't work. $138? Never again.
Mattresses do not fit frame.
No microwave
Stayed 1 night in Dec 2024

4/10 Poor

Shawna

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Check in was horrible! We got there at 5pm and they didn’t have a room available(check in was at 3pm). They didn’t offer a discount or coupons for local eateries or anything for the inconvenience. All of the employees barely speak English, so it’s hard to get anything accomplished. The room was okay, the office chairs were broken, so you couldn’t sit on them (those were the only chairs in the room). The towel rack in the bathroom was broken and one of the pillows had a blood stain on the actual pillow, not the pillow case. The free breakfast was a joke, it was literally sliced bread, mini muffins, and packets of oatmeal(but no water to make it). Their juice machine was broken and the coffee was disgusting. I would not stay here again.
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024

6/10 Okay

Alexa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and we only stayed for one night. But, we didn’t expect the 100 hold fee which threw us off. We should’ve researched it before booking but other than, it was a good stay for one night.
Stayed 1 night in Dec 2024

2/10 Terrible

Praveen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like at all
Stayed 1 night in Dec 2024

2/10 Terrible

Santhosh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bianca

Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

dusty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I do not recommend

Terrible service we expected better quality and care specially for the price. When we walked in we noticed the blankets were so thin like sleeping with a sheet called the office and asked for Sri blankets because it was freezing he told me no we don't have any he also described the breakfast that would be provided it was nowhere near what he had described. There was Footprints of shoes in the bathtub and hair it was disgusting I do not recommend
Stayed 1 night in Dec 2024

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night away

Front desk staff was friendly and helpful. They were accommodating and the room was clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Julisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the check in people were very kind! Everything went well, there is just very limited breakfast options.
Stayed 1 night in Dec 2024

2/10 Terrible

Luz

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Coffee machine was out of order. Orange juice out of order. Apple juice machine out of order. Muffins and breakfast in general was just horrible. A family was arguing/fighting in the room below us until 2 in the morning. Plus the traffic accidents/noise. Just a horrible experience.
Stayed 4 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Martin

Traveled with family
Liked: Staff & service, room comfort

Above Average Motel

It was ok. Seemed like it was a renovated old Motel 6, or something. Our stay was fine. You can see that they put a lot of money into it. Overall good.
Stayed 2 nights in Nov 2024

4/10 Poor

Robert

Stayed 3 nights in Sep 2024

6/10 Okay

Elena

Stayed 1 night in Oct 2024

2/10 Terrible

Neven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad experience

I had very bad experience. The room smiled bad, the AC is very loud i had to turn it off to be able to sleep. The room service was not done every day
Stayed 4 nights in Sep 2024