Book Hotels in Greenbelt, MD

"Staff was great. From house keeping, front desk and door man."

"Wonderful room and great amenities. Lots of paddle courts."

"This property has clean rooms, decent pillows etc. I would have rated it higher except their restaurant is closed and apparently has been that way for a while. As their is nothing within walking distance, you have to take their shuttle (free) over to the Gaylord if you want to get something to eat."

"Your stay really does begin at the front desk—and unfortunately, that set the tone for everything that followed. Two staff members were surrounded by personal items (purses, phones, takeout containers, drink bottles, chargers), which immediately felt unprofessional. One had her feet up while checking us in, and the interaction felt more like we were an inconvenience than guests—just “last name?” and “license?” with no warmth or welcome. The room itself was fine, but several basic service issues made the stay frustrating. The restaurant was closed with no prior notice. The room didn’t have a blow dryer, and when we called to request one, no one answered. We went down to the front desk and found no one there—after waiting about 10 minutes, someone finally arrived and said they’d send one up. After another 30+ minutes with nothing delivered, I ended up knocking on a neighboring room to borrow one. A little attention to detail and basic customer service would go a long way for Crowne Plaza."

"At both check-in and check-out there was not a staff member to be found. I was calling the front desk to check-in after waiting quite a while, and I asked the maintenance person to help me find someone to check-out after waiting a while again the next morning. The hotel could use a little sprucing up and did not match the expectations we had for it. The hotel listed a restaurant but it was not open."

"We were visiting a family member at GW and the location was perfect. Parking is pricey but we were so happy to get a spot in the garage. The one problem is there is construction behind the hotel so there was early morning drilling taking place behind our room."