Book Hotels in Parole, MD

"Saturday morning engineer, Friday evening restaurant server, morning housekeeping staffer and Front desk staff after 6 was horroble...the worst. I've never experienced such a service so alienating in my life. Front desk doesnt pick up the phones or ask you to hold and never come back. Restaurant server walked passed me so many times to give attention to this White family that I had to demand 2 menus, water, service, etc. I asked where could I sit and this Black older man (tall) ignored me so badly that other customers were attentive and startled. The room was tended to but there were no replacement of bath linen just old dirty used bath linen were left to reuse. I had to get dressed in the hallway because engineering took too long to come to fix the AC. Then he gets smart with me while I'm preparing to get dressed drenched in sweat and Im headed to bury my uncle. I will spread the news of the poor customer service of this hotel."

"It was great, with amazing, free, warm cookies!"

"The Crowne Plaza is absolutely beautiful and clean. The staff, amenities and room were top notch. The area is phenomenal and close to everything! I will definitely stay at this location again."

"It was good and a clean hotel I will be back and the staff was very nice and friendly "

"I would great this stay👍👍"

"this is the 2nd time we've stayed in the hotel.. the first time it was amazing! this time was somewhat so so.. 1. when i arirved abd checked in i requested extra blankets and pillow, fron desk supposedly wrote down our request.. came back around 8:30pm - no pillows and blanket.. wentdownstairs to the lobby and reuested again.. finally at 11:30 pm when im about to sleep.. big banging on the door.. with room service.. 2. first night was getting a bit warm outside.. so i lower thw thermostat.. next morning seems the temp did not nudge at all.. during the 2nd day temp outside reached 80s, the room maintained 25C but it seems the control could drop it lower but thwrmostat in the room was at 25c. I complained to the front desk before checkout the 2nd nite and gave me a $150 compensation.. the front desk was helpful and accomodating... but for this caliber of hotel i was expecting more compared to the last time we stayed.. the big difference between now and the last time last time we stayed in the room facing the school.. and this time we stayed and grabbed a last minute deals.. overall it was a decent stay.. just two different experience with the rooms... i would stay there again.. near to school, restaurant, parking is very convinient... and lastly quite clean.. "