"We basically stayed in an apartment with a TV in the bedroom with a king-sized bed, a TV with DVD player in the living room, a fully equipped kitchen ... " More

By a verified traveler on Tue 13 Sep 2016

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Hotel Description

Family-friendly 3.5-star resort near Ripley's Aquarium of the Smokies

In Gatlinburg

You'll find Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift close to this Gatlinburg resort. Also nearby are Gatlinburg Space Needle and Gatlinburg Convention Center.

9-hole golf course

A golf course, a water park, and 2 outdoor pools are all featured at this smoke-free resort. Bring the family and enjoy the lazy river, mini golf, and waterslide. Enjoy the 4 spa tubs and perks like free self parking and free WiFi.

Suite (Villa)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$110 per night

Villa, 4 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 16 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Deluxe Villa, 1 Bedroom (King)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Villa, 1 Bedroom (Full beds)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Westgate Smoky Mountain Resort & Spa ratings based on 72 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate Smoky Mountain Resort & Spa

Everyone (12) Family (2)
1 out of 5

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 8, 2019 by Westgate Customer care

Thank you for your rating. Although we do not know what caused you to feel this way, please accept our apologies if your vacation was anything less than a 5-star experience. We hope that you will give us another opportunity to exceed your expectations. Best regards, Lulu

1 out of 5

Posted by on Jan 6, 2019

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Comment from Hotel Management

Jan 8, 2019 by Westgate Customer care

Thank you for your rating. Although we do not know what caused you to feel this way, please accept our apologies if your vacation was anything less than a 5-star experience. We hope that you will give us another opportunity to exceed your expectations. Best regards, Lulu

5 out of 5

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 12, 2019 by Westgate_CustomerCare

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

2 out of 5

Time share

Location: Smokey Mountains were beautiful
Guess I didn't pay attention this is a time share property. Not enough parking or sidewalks for the amount of pedestrians. Food at the restaurant was horrible! Resort fee is ridiculous out of season and if you aren't using the gym or shuttles. It took any where from 15 to 30 minutes just to exit the property becsuse of the poor planning intersection. Traffic to and from Gatlinburg and Pigeon Forge was horrible. Stay in town!!!

Posted by , from northern Virginia on Oct 18, 2016

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Comment from Hotel Management

Oct 19, 2016 by westgate_customercare

We are a timeshare resort but certainly welcome our guests to experience what we have to offer. It is unfortunate to hear that you experienced a less than desirable visit. Although a rare occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern, as guest satisfaction and comfort remain our number one priority. We are during high peak season and parking can be an inconveniences but this is why we provide shuttle service throughout the property. It is our hope that you advised our server of the meal, as they would have been more than happy to replace it for you. We hope that you allow us another opportunity to exceed your expectations in the future. Lissy

1 out of 5

No view. 1 small window in bedroom woods view. No

No other windows in entire unit. Totally mislead by ad.

Posted by , from nashville on Oct 17, 2016

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Comment from Hotel Management

Oct 28, 2016 by Westgate Resorts

Thank you for being our guest. Here at the Westgate Smoky Mountain Resort we offer a multitude of floor plans. Our website shows features pictures of some of the units and also onsite amenities that we offer. When selecting a unit type a detailed description is listed along with the square footage and in-room amenities. For more assistance guests are welcome to call and speak with a vacation specialist who can assist in finding the unit that will best fit your needs and desires. We do regret to read that you were not pleased with your unit and do hope you brought this to the attention of our front desk as our team is there to help in any way they can. Thank you again for visiting and we do hope to welcome you back again soon! Anja

5 out of 5

Huge Space, Great Staff

Pros: You never needed to leave the property. There is an onsite convenience store with decent prices for being a resort.
Cons: The only thing that I had trouble with was a fickle coffeemaker.
Location: Water park, 2 pools, gameroom, and multiple lounges and restaurants onsite. Dollywood is nearby, and lots to do and see in Pigeon Forge nearby.
We basically stayed in an apartment with a TV in the bedroom with a king-sized bed, a TV with DVD player in the living room, a fully equipped kitchen with full-sized fridge, and a luxuriosly large bathtub with jets in the bathroom. The space was clean except for a waterbug that escaped from the drain because we forgot to stop it back up after all the water drained. They provide a voucher for a free bag of coffee complete with filter, non-dairy creamer, and sweeteners as well a a bag of laundry detergent. There were laundry facilities in every building. Even if the onsite shuttle didn't appear often, all of the staff would wave and makes sure you hadn't waited long at the shuttle stop. One even gave us a ride in the guest golf cart since he had seen us on his was to showing a guest their lodgings and on the way back.

Posted by , from Brooklyn, NY on Sep 13, 2016

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Comment from Hotel Management

Sep 15, 2016 by Westgate Customer Care

Thank you for your review. It is always great to hear when our guests have a great stay at our Westgate Smoky Mountains. We hope you visit us again soon.

5 out of 5

Views were beautiful.

Everything was great had a great time. Close to all areas steps were somewhat of a challenge climbing to the third floor with no elevator carrying suitcases and all other things. Took about 3trips up and down. At 70 and my husband having open heart surgery last year took him awhile. Otherwise good trips

Posted by , from georgia on Jun 24, 2016

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Comment from Hotel Management

Jun 28, 2016 by westgate_customercare

Thank you so much for sharing your kind words. We are glad that you had a great time at our resort. We regret to hear that you experienced difficulties with getting to your unit. We always advise our guests to request for a ground floor or a building with an elevator to accommodate your needs upon check in. We hope that you come back and visit us again soon! Lissy

3 out of 5

My experience

When we arrived, we were treated very well. We were pushed into doing a 90 min tour of the facility, this turned into a 5 hour ordeal in which we said NO 5 times and they kept pushing. When we finally told them we were done, they made us feel stupid for not accepting their offer. I then went to the restroom and walked in on the lady who was trying to sale us the time share and she was talking about me and my husband. They are very unprofessional when it comes to that.

Posted by on May 9, 2016

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Comment from Hotel Management

Jun 25, 2016 by Westgate customercare

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.

5 out of 5

The best resort ever

If you want to feel like a millionare without spending all youre savings this is the place to stay!! Huge comodities excellent for families

Posted by , from orlando fl on Feb 8, 2016

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Comment from Hotel Management

May 20, 2016 by Westgate Customercare

Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray

5 out of 5

Fantastic experience

Pros: Location and cleanliness!
Cons: Wi-Fi was horribly weak!
Brief 3 day visit. Beautiful location. Room was very clean with great amenities. Wish our stay was longer. Plan to do it again next year.

Posted by , from Indianapolis on Oct 31, 2015

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Comment from Hotel Management

May 20, 2016 by Westgate Customercare

Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future. Ray

About the Westgate Smoky Mountain Resort & Spa

Location 915 Westgate Resort Road, Gatlinburg, TN 37738

Property Features

Westgate Smoky Mountain Resort & Spa offers its guests a golf course, a water park (surcharge), 2 outdoor swimming pools, and 4 spa tubs. Public spaces have free WiFi. A health club, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Westgate Smoky Mountain Resort & Spa. Free self parking is available. This 3.5-star Gatlinburg resort is smoke free.

  • 5 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Lazy river
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson)
  • Parking: Free self parking

Room Amenities

Guest accommodations at Westgate Smoky Mountain Resort & Spa feature phones. Rooms are accessible via exterior corridors. Housekeeping is provided once per stay.

  • Housekeeping (once per stay)
  • Telephone
  • Exterior corridor access
  • Connecting rooms available

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Miniature golf on site
  • Golfing nearby
  • Fitness classes on site
  • Ski lessons available nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 21

Special check-in instructions:

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Smoky Mountain Resort Westgate
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Resort
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Gatlinburg Westgate

You should know

  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.