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"I have stayed at this hotel many times before in the past but i have never seen so many dogs in one hotel in all my life. if you have allergies this i ... " More

By a verified traveler on Mon 15 Feb 2021

Hotel Description

Family-friendly 3.5-star hotel near Ripley's Aquarium of the Smokies

In Gatlinburg

You'll find Ripley's Aquarium of the Smokies and Gatlinburg Convention Center within a 15-minute walk of this Gatlinburg hotel. Gatlinburg SkyLift Park and Great Smoky Mountains National Park are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a spa tub. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the fitness center and perks like free self parking and free WiFi.

MP3 docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 300 guestrooms also offer balconies and LCD TVs with satellite channels. Other amenities include MP3 docks, WiFi, and room service.

Room, 2 King Beds, Balcony, Partial View (Partial View)

Bed Count 2 King Beds Maximum Occupancy 4 Max
$169* Per night/room May 12 - May 13

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Two King Beds, Non Smoking, Mountain View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Partial View (Partial View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Everyone (6) Couples (4) Family (2)
5 out of 5

Posted by on Mar 31, 2021

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4 out of 5
I have stayed at this hotel many times before in the past but i have never seen so many dogs in one hotel in all my life. if you have allergies this is not the place when they are busy.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 17, 2021 by John-FOM

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

5 out of 5

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 25, 2021 by DORM

Thank you for sharing your feedback! We'll see you soon!

1 out of 5
The building design was cool. Email said check in was at 3. Got there at 3:40, was told check in was at 4 and room wasn't ready. Finally at 5:30 the room was ready. AC unit leaked onto carpet. Couldn't get to the balcony.

Posted by , from NC on Jun 9, 2020

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Comment from Hotel Management

Jul 22, 2020 by John- FOM

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4 out of 5
I really loved this hotel! I stayed in a king Mountain View room and the view was amazing with a very comfortable bed. The location is perfect because it's close to The Great Smoky Mountain National park and Gatlinburg so shopping and attractions are close by. A couple of things i disliked about the hotel is my shower wasn't cleaned and there's not a designated area for pets to go bathroom. It will be nice if there was a spot with a trash can. If you do have pets beware that bears do come very close to the hotel. I saw 2 bears near the entrance of the hotel and parking lot.

Posted by on Jun 5, 2020

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Comment from Hotel Management

Jul 22, 2020 by John-FOM

Thank you for taking a moment to share your experience. I am happy to hear you found the Park Vista to your liking. We do have a small lawn for dog walking to the right of the parking lot.

5 out of 5
The view from the top of the hotel was amazing. The slides need a little maintenance in the pool area.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Aug 16, 2019 by ME

Thank you for sharing about your experience. We're glad to hear you enjoyed your stay and we look forward to seeing you again!

4 out of 5
Nice place to stay. Staff nice. Needs some work as our sink was busted and the door stuck so you had to shove it hard to open. Also, found a piece of really old bacon stuffed in the chair. This property accepts pets but you couldn’t smell it. It was annoying however that the next room over had a dog that barked constantly when the owners left it locked up in the room. I wouldn’t stay here again due to the dog barking.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Aug 16, 2019 by ME

Thank you for sharing about your experience. We appreciate your feedback as it helps us constantly improve our delivery to our guests.

2 out of 5
Did Not meet expectations-especially for the price. Did not match the general condition of other similarly priced hotels. Was run down looking, the view wasn’t great, amenities were not great,Several items broken and room.

Posted by on May 29, 2019

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3 out of 5
The staff were friendly, the beds comfortable, the restaurant was fine. However the hotel was a bit run down. The lobby and rooms were decorated fine but all the hallways had no decor and resembled an institution. The caulking at the base of the toilet was coming off, the shower head was awful. It would have been nice to have a screen on the sliding door to avoid bugs coming in. There is something maybe a generator of some type that is very loud you can hear as you enter the hotel. The first room they gave us we could hear it so luckily we were able to move to the opposite side of the hotel. Although Gatlinburg is a very cute city we didn’t notice any nice looking hotels so this place is fine. The beautiful park is why you probably came anyway and it is magnificent!!

Posted by on May 20, 2019

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5 out of 5
Loved the view from the room. Also the bar area was nice could use more upbeat music. Needs updating but overall great place to stay.

Posted by on May 19, 2019

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About the The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Location 705 Cherokee Orchard Road, Gatlinburg, TN 37738

Property Features

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers its guests an indoor pool, a children's pool, a waterslide, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 25,000 square feet (2323 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg. Free self parking is available. This 3.5-star Gatlinburg hotel is smoke free.

  • 300 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 25,000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1976
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (71.7 km / 44.5 mi)
  • Parking: Free self parking

Room Amenities

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers 300 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to balconies. 42-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • Private balcony
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg has 2 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 16.95 for adults and USD 6.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Pet fee: USD 35 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gatlinburg Park Vista
  • Gatlinburg Park Vista DoubleTree
  • Hilton Gatlinburg Park Vista
  • Park Vista DoubleTree Hilton
  • Park Vista DoubleTree Hilton Gatlinburg Hotel
  • Vista DoubleTree Hilton
  • Vista DoubleTree Hilton Hotel
  • Park Vista DoubleTree Hilton Hotel Gatlinburg
  • Park Vista DoubleTree Hilton Gatlinburg
  • The Park Vista a DoubleTree by Hilton Gatlinburg
  • The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg Hotel

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.