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"Would have been handy to know that the rooms weren't serviced daily by housekeeping. Was told that at check in. The staff were very friendly and help ... " More

By a verified traveler on Mon 08 Apr 2019

Hotel Description

3-star hotel near Arcadia

In Gatlinburg

Your stay at this Gatlinburg hotel places you within a 10-minute walk of Arcadia and Gatlinburg Space Needle. Also, Gatlinburg Sky Lift is within half a mile (1 km) and Ripley's Aquarium of the Smokies is within 2 miles (3 km).

2 indoor pools

2 indoor pools, 2 spa tubs, and an outdoor pool are all featured at this smoke-free hotel. Enjoy the fitness center and perks like free self parking and free WiFi. You'll appreciate the area shuttle, 24-hour business center, and garden.

Spa tubs, free WiFi

Boasting private spa tubs and fireplaces, the 136 guestrooms offer flat-screen TVs with cable channels, along with washers/dryers. Free WiFi, balconies or patios, and DVD players are also available.

Villa, 1 Bedroom (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Non Smoking (Max 4)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Room (Max 4)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Room, 4 Bedrooms, Non Smoking (2 King bed & 1 Queen bed & 2 Twin bed)

Bed Count 2 King Beds Maximum Occupancy 10 Max

Signature Room, 2 Bedrooms, Non Smoking (1 King bed & 2 Full Beds)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Holiday Inn Club Vacations Smoky Mountain Resort ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Holiday Inn Club Vacations Smoky Mountain Resort

Everyone (1) Family (1)
5 out of 5
Would have been handy to know that the rooms weren't serviced daily by housekeeping. Was told that at check in. The staff were very friendly and helpful, the property were super clean and the rooms were excellent.The kids water play area with the slides were a big hit with our grandson. Will definitely stay here again!

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 16, 2019 by Holiday Inn Club Vacations - Guest Relations

Thank you for your rating! We appreciate your feedback. We will see you again soon for your next visit!

5 out of 5

Nice hotel close to the strip.

Love the two bedroom condo. Lots of room for 8 people.

Posted by on Feb 1, 2016

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1 out of 5

Watch out for the timeshare pitch.

Pros: Close restaurants
The location is in a good location and that is it. I purchased a 1 BR Unit here a few years ago, was really good at first, then maintenance fees went through the roof. The make the 1 BR units pay as much as the 2 BR units. I think it is safe to… say we know what people sit on that board.

Posted by on Dec 30, 2011

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5 out of 5

This hotel made me feel at home

Pros: Close restaurants, Free Internet, Quiet
Super Friendly ,every time you passed a hotel employee they spoke ask how you were smiled offered help if you needed it GREAT!! Clean and close to everything!

Posted by , from Waynesville, OH, USA on Nov 22, 2011

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5 out of 5

Loved This Place

Very satisfied with everything. Beautiful rooms and awsome views. We only had one issue with the cables in the master bedroom and it was quickly resolved. Other than that excellent, Excellent stay!!

Posted by on Feb 10, 2011

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1 out of 5

Save Your Money

We stayed here over valentines weekend and had NO hot water What so ever, in our juccuzi or our shower. The beds hurt our backs and felt like we were sleeping on cardboard. The hot water issue was not resolved durring our stay and we had nothing but cold water, when we asked about it they said that they had 4 juccuzi suites running off of the same water heater and that they could do nothing about it. the fire place didnt work at all, and we paid for a king size bed and got a full. Please save your money and book elsewhere because this place is not worth 160 a night by far. the lock on the door was missing screws the toilet seat wasn't even fastened to the toilet. the bathroom door didnt even close and once again we had NO HOT WATER!They had let people with no parking passes park in our lot and had to park all the way on the other side of the building. There is only ONE trashcan and its the size of a shoebox. The pool is very cloudy and not clean. The lights on the celing fans did not work, therefore we had 2 lights in our room.

Posted by on Feb 14, 2010

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5 out of 5

Excellent family choice

Thoroughly enjoyed our stay at this resort! Stayed here on a family vacation with two young children (3 & 5 y.o.) and my mother. We stayed in a 2 bedroom villa and it exceeded our expectations: plenty of room and the property offers lots to do for the little ones. Good location, close to the Gatlinburg offerings, but you can still enjoy a peaceful night on the balcony. I also, feel compelled to mention the friendly and helpful staff. My daughter kept asking to go visit the "Craft Lady" in the activities center. We will definetly stay here on our next trip to Gatlinburg!

Posted by on Aug 17, 2009

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4 out of 5

malaysia trip

i had a very good experience with this hotel and the people that work there

Posted by on Feb 19, 2007

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About the Holiday Inn Club Vacations Smoky Mountain Resort

Location 404 Historic Nature Trail, Gatlinburg, TN 37738

Renovations + Closures

This property is closed from 30 March 2020 to 30 April 2020 (dates subject to change).

Property Features

Holiday Inn Club Vacations Smoky Mountain Resort offers its guests 2 indoor swimming pools and 2 spa tubs along with a waterslide, an outdoor pool, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at Holiday Inn Club Vacations Smoky Mountain Resort. Self parking is free. This 3-star Gatlinburg hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 10 levels
  • Ski lift tickets
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Outdoor pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (72 km / 44.7 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Club Vacations Smoky Mountain Resort offers 136 accommodations, which are accessible via exterior corridors and feature private spa tubs and fireplaces. Rooms open to balconies or patios. Flat-screen televisions come with premium cable channels and DVD players. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include washers/dryers and irons/ironing boards.

  • Private hot tub
  • Fireplace
  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Nearby Activities

2 indoor swimming pools and 2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Hotel Names

  • Gatlinburg-Smoky Mountain
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain
  • Holiday Inn Club Vacations Mountain
  • Holiday Inn Club Vacations Mountain Hotel
  • Holiday Inn Club Vacations Mountain Hotel Gatlinburg-Smoky
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Apartment
  • Holiday Inn Club Vacations Mountain Apartment
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Villa
  • Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel
  • Holiday Inn Club Vacations Gatlinburg Smoky Mountain
  • Holiday Inn Club Vacations Smoky Mountain Resort Gatlinburg
  • Holiday Inn Club Vacations Smoky Mountain Gatlinburg
  • Holiday Inn Club Vacations Smoky Mountain
  • Club Vacations Smoky Mountain
  • Holiday Inn Club Vacations Smoky Mountain Resort Hotel
  • Holiday Inn Club Vacations Smoky Mountain Resort Gatlinburg

You should know

  • Pool access available from 9:00 AM to 11:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.