4/10 Malo
Elizabeth T.
23 jun. 2025
Le gustó: Limpieza
Assigned a different, WORSE accommodation but charged same price
I had booked this property but there was a plumbing/heating problem before we arrived that forced the property managers to move us to a different property. They assured us it would be an upgrade at no additional charge. They sent us a link to photos of the new property but I was not able to access the photos. The basement unit they moved us to was terrible and not at all an upgrade. The unit looked like it had been a business office converted into an apartment. It was dark, moldy, damp and very uninviting. The apartment had a very awkward bedroom layout (bedrooms separated by a long, creepy hallway) and awkward bathrooms (one bathroom had just a shower and sink, the other bathroom had just the toilet and sink). Beds were extremely uncomfortable—really hard with springs stabbing us in our backs. —as if we were sleeping on box springs. This is not an apartment worth staying in. I contacted the property manager requesting a discount on our stay since this seemed far lower quality than our original reservation, and they have ignored me. Stay away!
Elizabeth T.
Se hospedó 2 noches en junio de 2025