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4.4 out of 5

"No housekeeping service. We stayed at 7 other hotels in Ireland, all had housekeeping. I thought below standards of other Hilton’s ihave stayed. Would ... " More

By a verified traveler on Wed 22 Sep 2021

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Hotel Description

4-star hotel near EPIC The Irish Emigration Museum

City Centre Dublin stay

You'll be steps from EPIC The Irish Emigration Museum and within a 10-minute walk of Custom House with a stay at this City Centre Dublin hotel. National Gallery of Ireland at Merrion Square and 3Arena are also within 2 miles (3 km).

Renovated in 2018

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

Free Internet, LCD TVs

The 324 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include LCD TVs, refrigerators, and premium bedding.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$117* Per night/room Nov 3 - Nov 4

Deluxe Twin Room, Multiple Beds

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Twin Room, Multiple Beds

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Dublin Custom House ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Dublin Custom House

Everyone (3) Family (2)
3 out of 5
No housekeeping service. We stayed at 7 other hotels in Ireland, all had housekeeping. I thought below standards of other Hilton’s ihave stayed. Would not recommend it

Posted by on Sep 22, 2021

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Comment from Hotel Management

Oct 9, 2021 by Maria

Dear Diane Thank you for taking the time to leave a review. We are disappointed to see that your stay with us did not meet your expectations. Our hotel provides room service on request. We are sorry if this was not communicated to you while checking in and we will make sure to follow up with our staff in order to avoid any type of miscommunication in the future. We hope to be able to welcome you again in the future. Best regards. HGI Dublin.

5 out of 5
The property was clean and the staff was very helpful.

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 9, 2021 by Axel

Dear Anonymous, Thank you for taking the time to write such a positive review of the hotel. We are Delighted that you enjoyed your stay with us. Kind regards, Hilton Garden Inn Dublin Custom House

5 out of 5

Posted by on Jul 19, 2019

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Comment from Hotel Management

Jul 20, 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The most amazing hotel. Super clean, convenient location, great selection for breakfast. Also, friendly service. Can’t wait to go back next trip.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Pros: Location
Cons: Check in process was disorganized. Room requests made with the booking were ignored and had to be repeated at check in.
Location: Lots of Dublin's attractions are within walking distance.
Nice room with plenty of space for the family. Convenient location to Dublin's attractions.

Posted by , from PA on Aug 20, 2018

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Comment from Hotel Management

Aug 21, 2018 by Claire

Dear Matthew, Thank you for staying with us at the Hilton Garden Inn for your recent trip to Dublin! Our apologizes for the confusion at the time of check in with your room. Your feedback will be passed on so we can improve our check in experience. We are glad to see our location and rooms were up to your standards and were of great use! We hope you choose to stay with us again. Kind regards,

About the Hilton Garden Inn Dublin Custom House

Location Custom House Quay, Dublin, 1

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi and wired Internet are free in public spaces. There are 4 meeting rooms available. A 24-hour fitness center, multilingual staff, and laundry facilities are also featured at the business-friendly Hilton Garden Inn Dublin Custom House. For a fee, parking is available. A complete renovation of Hilton Garden Inn Dublin Custom House was completed in August 2018. This 4-star Dublin hotel is smoke free.

  • 1 building
  • 324 guestrooms or units
  • 7 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Train station: Dublin Tara Street Station (0.6 km / 0.3 mi)
  • Metro station: George's Dock Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Dublin Custom House offers 324 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Olys Bar and Restaurant - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 14 and EUR 16 for adults, EUR 0 and EUR 16 for children (approximately)
  • Self parking fee: EUR 19.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dublin Custom
  • Dublin Jurys
  • Dublin Jurys Inn Custom House
  • Jurys Custom
  • Jurys Custom House
  • Jurys Custom House Dublin
  • Jurys Dublin Custom House
  • Jurys Inn Custom Dublin
  • Jurys Inn Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Custom House Hotel
  • Hilton Garden Inn Custom House
  • Hilton Dublin Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Dublin Custom House Dublin
  • Hilton Garden Inn Dublin Custom House Hotel Dublin

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property is a registered Hotel within the meaning of the Irish Tourist Traffic Acts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.