Explore 14 Luxury Hotels in Downtown Dallas

"I checked in, got my keys, they worked for the elevator but not the room... I use the courtesy phone and the lady said she will send up maintenance... I wait 25 minutes no one comes... I call back and this time the lady says the keys need to be recoded... I tell her no lights are coming on at all so the battery is probably out... She says nope come back down... When I get there there's 10 people in front of me so I wait... I finally get the new keys, go to the room and they still don't work... I call back and this time she says hey I have another room available now would you like that??? I says yes and finally after one hour I can finally relax... I open the window to let in some light and the window is being held together with packing tape!!! Later I calll the front desk to ask about parking for my son that I net in Dallas... She tells ne it's 20 per day for here or holiday inn across the street, BUT there is houly parking... I ask how much is that and she says she doesn't know because she doesn't park here!!!!! Next, I get back and want to put some food in the microwave... Only problem there ISN'T ONE!!!!! But breakfast buffet is 20 bucks... They want to rip you off however they can!!! THIS IS THE FREAKING WORST IHG HOTEL I HAVE EVER STAYED IN!!! ABSOLUTELY PATHETIC!!!! AND WITH ALL THE PROBLEMS AND NO ONE OFFERED ME ANY POINTS FOr MY TROUBLES!!!!"

"Everything was great. Well worth it"

"all good "

"The picture showed a kitchenette with a fridge and sink. The room had a mini fridge. I have a medically complex toddler and rented at this hotel because of the pictures. We left early (not because of this, he got sick) but it was a pain to store and warm up his food. "

"Not applicable "

"Good, clean, and comfortable room."