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"Booked executive rooms with room service upon arrival to the rooms there were no room service menu and no extension for room service and the room look ... " More

By a verified traveler on Mon 14 Feb 2022

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Hotel Description

3-star hotel near Columbus Commons

Downtown Columbus stay

Within a 10-minute walk of this Downtown Columbus hotel, you'll find Columbus Commons and Ohio Theatre. Also, Ohio Statehouse is within half a mile (1 km) and Greater Columbus Convention Center is within 2 miles (3 km).

Renovated in 2016

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a terrace, and a snack bar/deli are also provided.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Dec 23 - Dec 24

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel

Everyone (12) Couples (3) Family (6)
4 out of 5
Booked executive rooms with room service upon arrival to the rooms there were no room service menu and no extension for room service and the room looked like a standard room but was only staying the night so I didn’t even complain as I was exhausted

Posted by on Feb 14, 2022

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Comment from Hotel Management

Mar 30, 2022 by Emma, Front Desk Manager

Thank you for taking the time to tell us about your experience at Holiday Inn COLUMBUS DWTN-CAPITOL SQUARE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

3 out of 5
Restaurant is only open for breakfast. Limited places to dine within walking distance. Staff was not masked. Wearing it on your chin doesn’t count folks. Mold on shower curtain, hair dryer falling off wall, iron was still full of water in the closet. Very limited closet space to hang clothes.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Mar 30, 2022 by Emma, Front Desk Manager

Thank you for taking the time to tell us about your experience at Holiday Inn COLUMBUS DWTN-CAPITOL SQUARE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5
Very good front desk people. Friendly and helpful.

Posted by on Oct 30, 2021

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5 out of 5

Posted by on Sep 20, 2021

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2 out of 5
The staff is the only reason I didn’t leave a seething review. They were polite & gave good recommendations. The hotel itself was not at all worth the price. Restaurant within was closed, flat pillows, very noisy, either dripping or fire hose water pressure, either freezing or super hot. Keurig didn’t even make hot coffee. Would not stay here again.

Posted by on Sep 12, 2021

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5 out of 5

Posted by on Mar 19, 2021

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5 out of 5
Could be a little cleaner. The bathroom was a little messy when we got here

Posted by on Nov 20, 2019

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2 out of 5
It was an old building. It needs renovating. The heater was very loud every time it clicked on. It kept waking us up. Also the sheets had a stain. When we asked the staff to change the sheets they said they didn’t have anyone available.

Posted by on Nov 9, 2019

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4 out of 5
In our case, we had an early appointment downtown Columbus and we could walk to it the next morning.

Posted by on Nov 7, 2019

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5 out of 5
Excellent location right downtown. Easy to find, included EV charging in the lot for both Tesla and J1772

Posted by on Oct 19, 2019

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About the Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel

Location 175 East Town St, Columbus, OH 43215

Property Features

Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6000 square feet (557 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel was completed in September 2016. This 3-star Columbus hotel is smoke free.

  • 240 guestrooms or units
  • 12 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel offers 240 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. This Columbus hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested. Renovation of all guestrooms was completed in September 2016.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Burger Theory - This bar specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:30 PM. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

The front desk at this property is open daily from 7:00 AM - 11:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.99 and USD 25.00 per person (approximately)
  • Self parking fee: USD 12 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Capital Hotel Columbus Downtown Square
  • Holiday Inn Columbus Downtown Capital Square Hotel
  • Holiday Inn Capital Square Hotel
  • Holiday Inn Capital Square
  • Holiday Inn Columbus Downtown Capital Square Ohio
  • Holiday Inn Columbus Downtown Capital Square Hotel Columbus
  • Columbus Holiday Inn
  • Holiday Inn Columbus Downtown Capitol Square
  • Holiday Inn Columbus Downtown Capitol Square, an IHG Hotel Hotel

You should know

  • Pool access available from 7:00 AM to 10:00 AM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.