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The Westin Cincinnati

4-star property
21 E 5th St, Cincinnati, OH 1-855-201-7819
4.2 out of 5
Very good!
See all 27 travelocity Reviews

"The elevator system is not as efficient and fast as they’d like to think with the new modernization. Long wait to go up to room and down to lobby, esp ... " More

By a verified traveler on Sun 03 Sep 2023

Points Of Interest

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Hotel Description

4-star hotel near Fountain Square, connected to a shopping center

Central Cincinnati getaway

You'll be steps from Fountain Square and within a 10-minute walk of Great American Ball Park with a stay at this Downtown Cincinnati hotel. Also, Heritage Bank Center is within half a mile (1 km) and Hard Rock Casino Cincinnati is within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling for business? Take advantage of the business center, express check-out, and conference space. Self parking, a coffee shop, and dry cleaning are also offered.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$140* Per night/room Oct 27 - Oct 28

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Cincinnati ratings based on 27 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Cincinnati

Everyone (13) Couples (6) Family (4)
3 out of 5
The elevator system is not as efficient and fast as they’d like to think with the new modernization. Long wait to go up to room and down to lobby, especially when it is busy. Also confused why I got an email from Travelocity stating that my reservation was canceled 1.5 hrs before I was due to check in, but I was already at the hotel and they had my reservation…

Posted by on Sep 3, 2023

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Comment from Hotel Management

Sep 4, 2023 by Tim N.

Thank you for sharing your experience from your recent stay with us. We sincerely apologize for any issues you encountered with our elevators, and upon arrival for check in. We are in the process of enhancing our guest elevator system and will be adding a 4th elevator in the future for guest use. We appreciate your feedback immensely and will share it with our respective leadership teams, as we continually work on improving our guest experience. Should your travels bring you back to the Cincinnati area, we hope you will give us the opportunity to welcome you back for a better experience.

5 out of 5

Posted by on Aug 27, 2023

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4 out of 5

Posted by , from Newark on Aug 5, 2023

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Comment from Hotel Management

Aug 25, 2023 by Hotel Management

Thank you for taking the time to rate our hotel, Paula. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

2 out of 5

Posted by on Jul 25, 2023

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5 out of 5
Convenient

Posted by , from TOLEDO on Apr 30, 2023

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Comment from Hotel Management

May 2, 2023 by Tim N.

Thank you for taking the time to share your experience with us. We are glad you enjoyed your visit, and we hope to welcome you back in the future.

5 out of 5

Posted by on Mar 11, 2023

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Comment from Hotel Management

Apr 24, 2023 by Tim N.

Thank you for taking the time to share your experience with us. We are glad you enjoyed your visit, and we hope to welcome you back in the future.

5 out of 5
The only problem I had was my fridge didn’t work but I call the front desk and they sent someone up to replace it within 15 minutes

Posted by on Nov 5, 2022

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Comment from Hotel Management

Nov 7, 2022 by Hotel Management

Thank you for posting your feedback from your visit with us, Branden. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

4 out of 5
Everything was wonderful. The staff was very friendly. The only negative thing would be the ice machine on the 6th floor did not work.

Posted by on Aug 18, 2022

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Comment from Hotel Management

Aug 18, 2022 by Kane Kennedy

Linda, thank you for staying with us and completing a review. We appreciate the feedback. I am sorry about the ice machine but we will have someone take a look at it. Thanks for letting us know.

5 out of 5

Posted by on Jun 6, 2022

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4 out of 5
We liked that it was downtown convenient. But the air ducts in bedroom and bathroom need attention the wife is allergic to that much dust

Posted by on Apr 22, 2022

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About the The Westin Cincinnati

Location 21 E 5th St, Cincinnati, OH 45202

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Event space at this hotel measures 11760 square feet (1093 square meters) and includes conference space. The business-friendly The Westin Cincinnati also features gift shops/newsstands, concierge services, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Cincinnati hotel is smoke free.

  • 456 guestrooms or units
  • 17 levels
  • Meeting rooms
  • 11760 sq ft of conference space
  • 1093 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cincinnati Union Terminal (3.2 km / 2 mi)
  • Metro station: Fountain Square Tram Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Cincinnati offers 456 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

The Westin Cincinnati has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3–17.5 per person
  • Fee for in-room wireless Internet: USD 10.99 per 24-hour period (rates may vary)
  • Self parking fee: USD 21 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cincinnati Westin
  • Westin Cincinnati
  • Westin Hotel Cincinnati
  • The Westin Cincinnati Hotel Cincinnati
  • The Westin Cincinnati Ohio
  • Westin Cincinnati Hotel
  • The Westin Cincinnati Hotel
  • The Westin Cincinnati Cincinnati
  • The Westin Cincinnati Hotel Cincinnati

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.