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4.4 out of 5

"Really. I’ve hotel but not the best food options not a lot of surrounding businesses open open over a weekend. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

4-star hotel near JACK Cleveland Casino, connected to the convention center

Downtown Cleveland stay

A stay at this Downtown Cleveland hotel places you steps from Cleveland Convention Center and within a 10-minute walk of JACK Cleveland Casino. Rock and Roll Hall of Fame and FirstEnergy Stadium are also within half a mile (1 km).

Renovated in 2016

The hotel's indoor pool, 24-hour fitness center, and 3 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. 2 coffee shops/cafés and a restaurant offer an array of onsite dining options.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 600 guestrooms also offer WiFi and LCD TVs with cable channels. Room service, premium bedding, and free weekday newspapers are also available.

Room, 1 King Bed, Accessible (Roll in Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$161* Per night/room Oct 5 - Oct 6

Room, 2 Queen Beds, Accessible (Hearing Access)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Ambarssador, Hearing Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Rockefeller Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll in Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lake View, Corner (Access Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Cleveland Downtown ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cleveland Downtown

Everyone (10) Couples (2) Family (2)
5 out of 5

Posted by on Jul 5, 2020

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5 out of 5
Really. I’ve hotel but not the best food options not a lot of surrounding businesses open open over a weekend.

Posted by on Mar 1, 2020

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5 out of 5

Posted by on Dec 23, 2019

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5 out of 5
Location was perfect staff was very attentive and the shower was not working the fixed within minutes

Posted by , from Seaford, DE on Dec 23, 2019

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4 out of 5

Posted by on Dec 22, 2019

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4 out of 5
Good location. Properly staffed. Quick response to requests. Valet parking was affordable

Posted by on Oct 14, 2019

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2 out of 5

Posted by on Oct 1, 2019

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5 out of 5

Posted by on Sep 14, 2019

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4 out of 5

Posted by on Aug 4, 2019

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5 out of 5

Posted by on Feb 20, 2019

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About the Hilton Cleveland Downtown

Location 100 Lakeside Ave East, Cleveland, OH 44114

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

Hilton Cleveland Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, along with 2 coffee shops/cafés. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 46000 square feet (4274 square meters) and includes conference space. The business-friendly Hilton Cleveland Downtown also features gift shops/newsstands, a garden, and concierge services. Parking is available for a fee. A complete renovation of Hilton Cleveland Downtown was completed in 2016. This 4-star Cleveland hotel is smoke free.

  • 600 guestrooms or units
  • 26 levels
  • 3 bars or lounges
  • 2 coffee shops
  • 9 conference rooms
  • 46000 sq ft of conference space
  • 4274 sq m of conference space
  • Built in 2016
  • Dining venue
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (20 km / 12.4 mi)
  • Train station: Cleveland Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Cleveland Downtown offers 600 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Cleveland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to noon.

Hilton Cleveland Downtown has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 4
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21.00 for adults and USD 21 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 30 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Cleveland Downtown Hotel
  • Hilton Cleveland Downtown
  • Hilton Cleveland
  • Hilton Cleveland Cleveland
  • Hilton Cleveland Downtown Hotel
  • Hilton Cleveland Downtown Cleveland
  • Hilton Cleveland Downtown Hotel Cleveland

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.