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"No Sunday buffet ? Dissapointed otherwise good stay
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By a verified traveler on Sun 06 Jan 2019
Hotel Description
4.5-star luxury hotel near Rocket Mortgage FieldHouse, connected to a shopping center
Downtown Cleveland stay
Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Rocket Mortgage FieldHouse and JACK Cleveland Casino. Progressive Field and Cleveland Arcade are also within half a mile (1 km).
Business services
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, business center, and valet parking. Limo/town car service, a lobby fireplace, and express check-out are also on offer.
IPod docks, WiFi
The 206 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. LED TVs come with satellite channels, and other amenities include WiFi and iPod docks.
The Ritz-Carlton, Cleveland ratings based on 6 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Ritz-Carlton, Cleveland
Everyone (3)
4 out of 5
No Sunday buffet ? Dissapointed otherwise good stay
Posted by a verified traveler on Jan 6, 2019
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5 out of 5
Beautiful hotel and wonderful staff
Had the perfect experience from the moment we pulled up to valet through leaving valet the next day. Beautiful rooms. Very comfortable beds. Very friendly, accommodating staff. I cannot wait to return.
Posted by Libby, from Ashland, OH on May 10, 2016
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5 out of 5
First class. Great staff
First class place and staff. Great food on the club level, not just snacks. Handy to walk the mall and do not have to go outside to get to arena
Posted by kds, from lakeside ohio on Jan 27, 2016
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5 out of 5
Excellent Stay
Stayed two nights in July 2013. Very clean rooms. Accessible location. Tower City mall is at connected and you don't have to go outside to get to the Horseshoe casino. Nice facility and the staff was very warm and friendly. Will make this my Cleveland hotel of choice when I am in town. I've stayed in major hotels across the USA for many years and this is at the top of my list for excellence. You get what you pay for.
Posted by Jerrywww, from NE, Ohio on Jul 22, 2013
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4 out of 5
My daughter loved it
Our room was the cheapest, on the 8th floor, sounds high but the lobby is on the 6th and the 7th is meeting rooms and lounge / restaurant. We could hear lounge music at night while in the bathroom / tub but it wasn't terrible in the sleeping area. What impressed me most is that our room already had the crib set up - a real crib (small size but not a pack-n-play) and they had included for the first night anyway baby shampoo and outlet covers - it was so thoughtful. She loved walking to and fro around the room and looking out the window at the cars below. There was a mini bar but I would have preferred just a standard mini fridge so that we could keep our water and apple juice cool without worrying about my daughter getting into the alcohol. The valets were very nice if a bit pushy - we ended up street parking because our car is not very expensive and Cleveland parking is free on weekends rather than pay $*each time we come or go from the hotel. The hotel provides a map to go jogging and water bottles when you return - a nice idea and the hotel is attached to the same mall as the Marriott Renaissance which has a nice lobby fountain. I asked the front desk for a map of how to get to the botanical gardens and instead she printed off a mapquest directions with no map - we followed them but they were not right - a street did not exist and we would have been better off just driving down Euclid and watching for signs to the garden to get to the wedding rehearsal on time. The shoeshine was nice.
Posted by a verified traveler on Jun 29, 2010
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1 out of 5
Motel or the Ritz Carlton Cleveland??
Our check-in was fine. Upon arrival to the room it was uneventful which is less than what I would expect from the Ritz. My wife and I live just outside of Cleveland and I wanted to pamper her with an impeccable stay at the Ritz and all the ammenities and services which are to accompany a stay at the Ritz. Upon returning to our room, we opened the refrigerator to poor a Grey Goose mixed drink only to find that the seemingly sealed bottle was previously consumed and filled with water. After calling room service, rather than a sentiment of surprise and apology, found this to be routine and simply offered a replacement. For starters, I am amazed that anyone would do this. I am also concerned of the source of the replacement water. I cringe when I think that at the Ritz, I consumed an unknown substance which could have been toilet water for all I know. After 30 minutes, there was no promised call from the server and no replacement bottles of Grey Goose. I called again and he assured me I would receive a phone call. Clearly the Ritz understaffed even though they charged me rate which gave no indication of limited staff and service. The server was great, simply unable to service the entire hotel solo. Fast forward-I am home now to find that my one night stay has been billed to my credit card atleast 4 times on separate days! Of course accounting is closed and no one else is cross-trained to correct over the weekend. I had to cancel my credit card to prevent over $1000 being charged to my card without authorization (I believe that's fraud).
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. There are 11 meeting rooms available. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury The Ritz-Carlton, Cleveland. Parking is available for a fee. This 4.5-star Cleveland hotel is smoke free.
206 guestrooms or units
14 levels
19000 sq m of conference space
Built in 1990
Dining venue
Bar or lounge
Business facilities
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Car service
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Parking
Valet parking (surcharge)
Transport
Airport: Cleveland, OH (CLE-Hopkins Intl.) (19.4 km / 12.1 mi)
Train station: Cleveland Station (3.5 km / 2.2 mi)
Metro station: Tower City-Public Square Station (0.1 km / 0.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
The Ritz-Carlton, Cleveland offers 206 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. LED televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
IPod dock
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Netflix
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Fan
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.
The Ritz-Carlton, Cleveland has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 30.0 per night.
Free cribs (infant beds)!
Pets
Pets: USD 125 per pet, per stay
Maximum 2 per room (weight limit: 50 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
UnionPay
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 16 and USD 18 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
Valet parking fee: USD 40 per night (in/out privileges)
Pet fee: USD 125 per pet, per stay
Rollaway bed fee: USD 30.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cleveland Ritz-Carlton
Ritz-Carlton Cleveland
Ritz-Carlton Hotel Cleveland
Ritz-Carlton Cleveland Hotel
Cleveland Ritz Carlton
The Ritz-Carlton Cleveland Hotel Cleveland
The Ritz-Carlton, Cleveland Ohio
Ritz Cleveland
The Ritz Carlton, Cleveland
The Ritz-Carlton, Cleveland Hotel
The Ritz-Carlton, Cleveland Cleveland
The Ritz-Carlton, Cleveland Hotel Cleveland
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
