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Residence Inn By Marriott Cleveland Downtown

3-star property
527 Prospect Ave E, Cleveland, OH 1-855-201-7819
4.3 out of 5
Very good!
See all 19 travelocity Reviews

"The hotel was conveniently located across from the Rocket Mortgage Field House. Hotel was clean, friendly and well maintained. Perfect for spending t ... " More

By a verified traveler on Mon 06 Dec 2021

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Hotel Description

3-star hotel near Rocket Mortgage FieldHouse

Heart of Cleveland

At this Downtown Cleveland hotel, you'll be well placed to visit Rocket Mortgage FieldHouse and Cleveland Arcade, both within a 5-minute walk. East 4th Street and Horseshoe Casino are also within half a mile (1 km).

Free breakfast

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and valet parking. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$135* Per night/room Jul 6 - Jul 7

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Residence Inn By Marriott Cleveland Downtown ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Residence Inn By Marriott Cleveland Downtown

Everyone (12) Couples (4) Family (3)
5 out of 5

Posted by on Jan 30, 2022

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4 out of 5
The hotel was conveniently located across from the Rocket Mortgage Field House. Hotel was clean, friendly and well maintained. Perfect for spending the night after an event and convenient to lots of restaurants in the area.

Posted by on Dec 6, 2021

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Comment from Hotel Management

Dec 7, 2021 by Customer Service

Thank you for the excellent rating, Christen! It's fantastic to hear you enjoyed your stay at Residence Inn Cleveland Downtown so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our convenient location, clean property, amazing team, and well-maintained facilities is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!

1 out of 5
The room was interesting and would be convenient on business trips

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 6, 2021 by Customer Service

Thank you for sharing your feedback, Kristin. We appreciate your input. It's great that you loved our convenient location. However, we'll be addressing your concerns about the rooms with the appropriate members of our team. We look forward to having you back again soon for an even more positive experience.

5 out of 5
Perfect location for a concert at Rocket Mortgage Fieldhouse! Walking distance to the arena and restaurants and breweries. Breakfast in the morning was great also. Room was okay

Posted by on Dec 1, 2021

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Comment from Hotel Management

Dec 2, 2021 by Customer Service

Thanks for the fantastic review, Mark! We're happy you enjoyed your time with us so much at Residence Inn Cleveland Downtown! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon!

5 out of 5

Posted by , from FREDERICKTOWN on Nov 19, 2021

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4 out of 5
Close to everything, no real need for uber or lyft. Everything and i mean everything you can think of was within walking distance.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 26, 2021 by Customer Service

Thank you for leaving us this wonderful review! We're thrilled your time at Residence Inn Cleveland Downtown was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!

3 out of 5
I picked this particular hotel because of the location. I am originally from Cleveland, but the complaints are that I was not greeted upon my entrance and the shower was clogged making it uncomfortable to shower!

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Customer Service

We appreciate the feedback. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

5 out of 5
Everything in room was wonderful clean clean clean really sweet room with a fire place Ramone upgraded our room sweet of him loved it !!!

Posted by on May 10, 2021

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Comment from Hotel Management

May 11, 2021 by Customer Service

Thanks for the wonderful review! We're thrilled you had such a fantastic stay at Residence Inn Cleveland Downtown! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!

5 out of 5

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 5, 2020 by General Manager

Dear Guest, all of us at Residence Inn Cleveland Downtown appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Colleen Davis, General Manager

4 out of 5
We stay here every year for an event at the house of blues. We love it but wish there was an easier access to the opposite end of the hotel. We were on the 4th floor but it’s quiet the journey to get to the road that HOB is on. Other than that it was great!!

Posted by , from Stow, OH on Feb 24, 2020

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Comment from Hotel Management

Feb 25, 2020 by General Manager

Dear Amanda, it was a pleasure welcoming you back to the Residence Inn Cleveland Downtown. While we are happy you had an overall pleasant stay, we regret not meeting some of your expectations and value your comments. Thank you for the kind rating, and we look forward to providing you with a much better visit the next time your travels bring you to Cleveland. Sincerely, Colleen Davis, General Manager

About the Residence Inn By Marriott Cleveland Downtown

Location 527 Prospect Ave E, Cleveland, OH 44115

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3400 square feet (316 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Residence Inn By Marriott Cleveland Downtown. For a fee, parking is available. This 3-star Cleveland hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 7 levels
  • 3400 sq ft of conference space
  • 316 sq m of conference space
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (3.2 km / 2 mi)
  • Metro station: Tower City-Public Square Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Residence Inn By Marriott Cleveland Downtown offers 175 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Maximum 2 per room (weight limit: 15 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and CovidClean (Safehotels - global expert).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Staffed front desk
  • LGBTQ friendly
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 39.00 per night (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.