Heart of Cleveland
At this Downtown Cleveland hotel, you'll be well placed to visit Rocket Mortgage FieldHouse and Cleveland Arcade, both within a 5-minute walk. East 4th Street and Horseshoe Casino are also within half a mile (1 km).
This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, 24-hour business center, and valet parking. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas.
Dec 7, 2021 by Customer Service
Thank you for the excellent rating, Christen! It's fantastic to hear you enjoyed your stay at Residence Inn Cleveland Downtown so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our convenient location, clean property, amazing team, and well-maintained facilities is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
Dec 6, 2021 by Customer Service
Thank you for sharing your feedback, Kristin. We appreciate your input. It's great that you loved our convenient location. However, we'll be addressing your concerns about the rooms with the appropriate members of our team. We look forward to having you back again soon for an even more positive experience.
Dec 2, 2021 by Customer Service
Thanks for the fantastic review, Mark! We're happy you enjoyed your time with us so much at Residence Inn Cleveland Downtown! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon!
Jun 26, 2021 by Customer Service
Thank you for leaving us this wonderful review! We're thrilled your time at Residence Inn Cleveland Downtown was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!
Jun 22, 2021 by Customer Service
We appreciate the feedback. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
May 11, 2021 by Customer Service
Thanks for the wonderful review! We're thrilled you had such a fantastic stay at Residence Inn Cleveland Downtown! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!
Mar 5, 2020 by General Manager
Dear Guest, all of us at Residence Inn Cleveland Downtown appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Colleen Davis, General Manager
Feb 25, 2020 by General Manager
Dear Amanda, it was a pleasure welcoming you back to the Residence Inn Cleveland Downtown. While we are happy you had an overall pleasant stay, we regret not meeting some of your expectations and value your comments. Thank you for the kind rating, and we look forward to providing you with a much better visit the next time your travels bring you to Cleveland. Sincerely, Colleen Davis, General Manager
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3400 square feet (316 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Residence Inn By Marriott Cleveland Downtown. For a fee, parking is available. This 3-star Cleveland hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access - wireless
Valet parking (surcharge)
Residence Inn By Marriott Cleveland Downtown offers 175 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Recreational amenities at the hotel include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and CovidClean (Safehotels - global expert).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.