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Hyatt Regency Cleveland At The Arcade

4-star property
420 Superior Ave E, Cleveland, OH 1-855-201-7819
4.7 out of 5
Exceptional!
See all 14 travelocity Reviews

"I really like the fitness center - very spacious with a great variety of equipment (rower, spinning bikes, elipitical, treadmill, weightlifting machin ... " More

By a verified traveler on Thu 03 Aug 2023

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Hotel Description

4-star Art Deco hotel near JACK Cleveland Casino

Downtown Cleveland stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find JACK Cleveland Casino and Huntington Convention Center of Cleveland. Also, Progressive Field is within half a mile (1 km) and Rock and Roll Hall of Fame is within 2 miles (3 km).

Renovated in 2017

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A coffee shop, a lobby fireplace, and a hair salon are also on offer.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$170* Per night/room Sep 28 - Sep 29

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, View (Arcade View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency Cleveland At The Arcade ratings based on 14 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Cleveland At The Arcade

Everyone (6) Couples (4) Family (3)
4 out of 5
I really like the fitness center - very spacious with a great variety of equipment (rower, spinning bikes, elipitical, treadmill, weightlifting machines and free weights). The building is ionic with much significant history to Cleveland; however, the hotel looked a little run down. I was upgraded to a bigger room overlooking the arcade, but the room was not totally clean (leftover cereal from previous guests or housekeeping on the desk - yuck). Housekeeping did give me a $50 credit for food / off my bill, which I felt was fair.

Posted by on Aug 3, 2023

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Comment from Hotel Management

Aug 4, 2023 by Hyatt Regency Cleveland

Thank you for sharing your feedback about your recent stay at the Hyatt Regency Cleveland, Tom. We're delighted to hear that you enjoyed our spacious and well-equipped fitness center, as well as the historical significance of our building.However, we apologize for the inconvenience you experienced with the condition of your room. This is certainly not the standard of cleanliness we aim to uphold, and we will address this issue with our housekeeping team to ensure it doesn't happen again.We appreciate your understanding and are glad you found the 50 credit to be fair compensation. We hope you'll give us another opportunity to provide you with a flawless stay on your next visit to Cleveland.

5 out of 5

Posted by , from CAMBRIDGE on Jul 1, 2023

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Comment from Hotel Management

Jul 24, 2023 by Hyatt Regency Cleveland

Thank you for your wonderful review, Karen! We're delighted you had a 5-star stay at the Hyatt Regency Cleveland. We hope to welcome you back soon for another exceptional experience.

5 out of 5

Posted by on Sep 19, 2022

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5 out of 5
Friendly staff, clean rooms and awesome environment. This place has history.

Posted by , from HERMITAGE on May 31, 2022

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Comment from Hotel Management

Jul 6, 2022 by Hyatt Regency Cleveland

Thank you for the wonderful review, Nelson. We hope to see you on your next trip to Cleveland.

4 out of 5
Loved staying in such a beautiful, historic structure. As a result of fitting a hotel into the old Arcade, some room shapes are odd. And though they are lovely, the wooden shutters on the windows can’t really let in any light from the arcade without passers by being able to see into your room. I’d recommend some filtered drapes on the inside. The first 2 floors to the arcade are open to the public for shopping, and on Friday night of our stay, the first floor was rented for a wedding. It was lovely, but hopefully no one needed to sleep before 11 pm, when the music stopped. That’s a downside to this place. Any noise from the whole arcade echoes throughout. The rooms have solid bones and are generally quiet, though, if people are respectful.

Posted by , from LEAGUE CITY on Jan 31, 2022

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5 out of 5
How convenient and close to East 4th Street

Posted by , from Norwalk on Dec 20, 2021

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5 out of 5
Very unique

Posted by , from merritt island on Nov 1, 2021

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4 out of 5
Room, location, staff and property are fine. Restaurant’s option are very limited. Valet parking additional cost was a surprise as i do not recall seeing it during my reservations.

Posted by on Sep 6, 2021

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5 out of 5
The property itself was so unique and special and beautiful architecture within walking distance of many many restaurants and shopping. I will stay here again for sure.

Posted by on Aug 30, 2021

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5 out of 5

Posted by on Jun 14, 2021

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About the Hyatt Regency Cleveland At The Arcade

Location 420 Superior Ave E, Cleveland, OH 44114

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 9 meeting rooms. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Hyatt Regency Cleveland At The Arcade. Parking is available for a fee. A complete renovation of Hyatt Regency Cleveland At The Arcade was completed in 2017. Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 1 building
  • 293 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Built in 1890
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Cleveland Station (1.5 km / 0.9 mi)
  • Metro station: Tower City-Public Square Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Regency Cleveland At The Arcade offers 293 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to noon.

1890 Restaurant - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.

1890 Lounge - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Swedish massages, facials, and manicures and pedicures.

  • Manicures and pedicures
  • Deep tissue massage
  • Swedish massage
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. Guests are required to download the property's World of Hyatt mobile app before check-in.

Front desk staff will greet guests on arrival. Guests are required to download the property's World of Hyatt mobile app before check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay (maximum USD 200 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Property mobile app required for guests
  • Property mobile app name World of Hyatt
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–25 for adults, and USD 9–15 for children
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcade Cleveland Hyatt
  • Cleveland Hyatt
  • Cleveland Hyatt Arcade
  • Hyatt Cleveland Arcade
  • Hyatt Regency Arcade
  • Hyatt Regency Arcade Hotel
  • Hyatt Regency Arcade Hotel Cleveland
  • Hyatt Regency Cleveland
  • Hyatt Regency Cleveland Arcade
  • Regency Arcade
  • Hyatt Regency Cleveland Arcade Hotel
  • Hyatt Regency Cleveland At The Arcade Ohio
  • Hyatt Regency Cleveland At The Arcade Hotel Cleveland
  • Hyatt Cleveland
  • Hyatt Regency Cleveland At The Arcade Hotel
  • Hyatt Regency Cleveland At The Arcade Cleveland
  • Hyatt Regency Cleveland At The Arcade Hotel Cleveland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.