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WoodSpring Suites Cleveland Airport

2.5-star property
20829 Emerald Parkway, Cleveland, OH 1-855-201-7819

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2.1 out of 5
See all 7 Travelocity Reviews

"Thus was my second visit in one month. Love the Rocky River park in area. " More

By a verified traveler on Mon 07 Sep 2015

Points Of Interest

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Hotel Description

Cleveland guestrooms with kitchens

In suburbs

You'll be within 3 miles (5 km) of NASA Glenn Research Center and 6 miles (10 km) of Cleveland Clinic - Fairview Hospital with a stay here. Rocky River Reservation and International Exposition Center are also within 6 miles (10 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Laundry facilities are provided for your convenience.

Free WiFi, kitchens

The 120 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, sitting areas, and free local calls. Limited housekeeping is available.

Standard Studio, 1 Double Bed, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Studio, 2 Double Beds, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 4 Max

WoodSpring Suites Cleveland Airport ratings based on 7 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for WoodSpring Suites Cleveland Airport

Everyone (6) Family (2)
1 out of 5
Travelocity needs to DROP this hotel from its listings. It is difficult to provide customer service when the front desk is away 12 hours out of the day/night. My room was missing its TV; despite brining this to management's attention, I was never furnished a TV during my 2-day stay. I was provided a roll of toilet paper that was nearly empty and there was no additional roll in the room. Although I called about getting another roll, one was NEVER furnished. The room (floors/cabinets) were filthy. There were cigarette butts in the inside stairwell, along with an empty alcohol bottle. There was mold-like substance on the shower curtain. I have pictures of all that I am willing to provide. Please do NOT let other Travelocity patrons suffer as I did by continuing to advertise this hotel. After my experience, I am questioning whether I should use Travelocity in the future.

Posted by , from Hampton, Virginia on Jul 30, 2019

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2 out of 5
Staff was friendly and accommodating due to our arrival past the time the front desk closed. However, the room we were checked into was filthy.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 24, 2019 by Nationwide Hotel Management Company, LLC

Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.

4 out of 5

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 5, 2019 by Candace Lewis

Thank you for taking the time to share your experience. We hope to welcome you back soon.

1 out of 5

I was the worst hotel I stay at

The room smell like dogs and housekeeping never came to the room , there was a dog barking all night next door,

Posted by , from Cleveland on Feb 10, 2018

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Comment from Hotel Management

Feb 13, 2018 by Candace Lewis

Carl, Thank you for your response. In order to accommodate you after your complaint of nearby registered pets, we agreed on a refund of the time unused and apologized for the inconvenience. It is feedback like this that allows us to see what our guests really think. Thank you

2 out of 5
Check in time was 3 pm. However when we checked in the room wasn't ready. We were left in the lobby for over an hour just waiting to get our keys after we had already checked in. Then check out time was 11am but as we were getting out stuff from the room at 10:45 am they had already deactivated our keys.

Posted by on Nov 19, 2017

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Comment from Hotel Management

Dec 11, 2017 by Candace Lewis

We appreciate your feedback and apologize for the inconvenience. Thank you Candace Lewis General Manager

1 out of 5

Terrible Hotel

Terrible service and dirty hotel. I stayed at the hotel for a week and the room was never cleaned. Staff was no where to be found, no ammenities, no service period!! I would never recommend this so called hotel to anyone.

Posted by , from S.F on Mar 1, 2017

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Comment from Hotel Management

Mar 24, 2017 by Heather

I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.

4 out of 5

No more than 15 minutes away from everything.

Thus was my second visit in one month. Love the Rocky River park in area.

Posted by on Sep 7, 2015

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Comment from Hotel Management

Sep 19, 2015 by Heather

Thank you for taking the time to review our hotel and provide some great feedback. We are pleased that overall you had a nice stay with us and that you felt safe and comfortable. Thank you again for staying with us and we look forward to welcoming you back.

About the WoodSpring Suites Cleveland Airport

Location 20829 Emerald Parkway, Cleveland, OH 44135

Property Features

As a guest of WoodSpring Suites Cleveland Airport, you'll find a vending machine, laundry facilities, and express check-out. Public spaces have free WiFi. Self parking is free. A complete renovation of WoodSpring Suites Cleveland Airport was completed in June 2016. Smoking is allowed in designated areas at this Cleveland hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • Built in 2010
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cleveland Hopkins International Airport (CLE) (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

WoodSpring Suites Cleveland Airport offers 120 accommodations with blackout drapes/curtains. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer available
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:30 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:30 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Value Place Cleveland OH SW Airport Hotel
  • Value Place SW Airport Hotel
  • Value Place Cleveland OH SW Airport
  • Value Place SW Airport
  • Value Place Cleveland OH Hotel
  • WoodSpring Suites Cleveland Airport Hotel
  • Value Place Cleveland OH (SW Airport)
  • WoodSpring Suites Cleveland Airport
  • Woodspring Suites Cleveland
  • Woodspring Suites Cleveland Airport Ohio
  • WoodSpring Suites Cleveland Airport Hotel
  • WoodSpring Suites Cleveland Airport Cleveland
  • WoodSpring Suites Cleveland Airport Hotel Cleveland

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.