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"Pool was closed, tub had staining, bottom of bathroom door was rotted. Looks like property is going downhill. " More

By a verified traveler on Tue 13 Jul 2021

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Hotel Description

3-star hotel near Magic Mountain Fun Center

In shopping district

Your stay at this Polaris hotel places you within 2 miles (3 km) of Magic Mountain Fun Center and Polaris Fashion Place. Zoombezi Bay Waterpark is within 9 miles (15 km) and Columbus Zoo and Aquarium is within 12 miles (20 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A snack bar/deli, express check-out, and dry cleaning are also on offer.

Free WiFi, comfy beds

In addition to flat-screen TVs with digital channels, the 100 guestrooms offer free WiFi and pillowtop beds. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Nov 7 - Nov 8

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Four Points by Sheraton Columbus-Polaris ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points by Sheraton Columbus-Polaris

Everyone (12) Couples (1) Family (7)
3 out of 5
Pool was closed, tub had staining, bottom of bathroom door was rotted. Looks like property is going downhill.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 13, 2021 by Catherine

Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again when your travels bring you back to our area. Your comments will be passed along to our leadership team and we apologize for your concerns.

5 out of 5
The lady at the front desk Montia was awesome very friendly and willing to help with any issue we came across or if we forgot something she was awesome.

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 1, 2021 by Catherine

Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again when your travels bring you back to our area.

3 out of 5
Clean, overall nice experience but bathroom door doesn’t close

Posted by on Aug 27, 2020

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Comment from Hotel Management

Aug 31, 2020 by Catherine

Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again when your travels bring you back to our area.

5 out of 5

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by Catherine

Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

5 out of 5

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 30, 2019 by Catherine

Thank you for your perfect rating. It was a pleasure to serve you.

5 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Catherine

Thank you for your perfect rating. It was a pleasure to serve you.

2 out of 5
It’s a great location, but cleanliness is horrible restroom was full of stains and dirty spots

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by Team Four Points

Dear Tiffany, We recognize your time is valuable and appreciate the feedback. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team , I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We are in the process of a major renovation coming soon,thank you for your kindness to the staff, we enjoyed having you stay with us. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Columbus! Sincerely, Team Four Points

4 out of 5
Good location for shopping and restaurants. Carpet could be use an update. Free internet is awesome.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by Catherine

Thank you for your rating and review. We appreciate your business and hope to see you again in the future

5 out of 5
Hard to get into hotel because of construction. You had to go around the property and other parking lots to get into and out

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 8, 2019 by Catherine

Thank you for your rating and review. Paving is complete, now, thank you for your understanding while the city made our roads better.

3 out of 5
Generally clean and modern but never any staff. No one even at the desk for check in. Nice hotel but poor service not enough people.

Posted by on May 21, 2019

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Comment from Hotel Management

May 23, 2019 by Catherine

Thank you for your rating and review. We apologize for the inconvenience you experienced with staffing and will be sure to pass along your comments to management.

About the Four Points by Sheraton Columbus-Polaris

Location 8505 Pulsar Pl, Westerville, OH 43240

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. Event space at this hotel measures 1100 square feet (102 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Four Points by Sheraton Columbus-Polaris. This 3-star Westerville hotel is smoke free.

  • 100 guestrooms or units
  • 4 levels
  • 1100 sq ft of conference space
  • 102 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Four Points by Sheraton Columbus-Polaris offers 100 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Polaris Points Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 16 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 16
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 12 per person (approximately)
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Columbus-Polaris
  • Four Points Sheraton Columbus-Polaris
  • Four Points Sheraton Hotel Columbus-Polaris
  • Sheraton Columbus-Polaris
  • Sheraton Four Points Columbus-Polaris
  • Four Points Sheraton Columbus-Polaris Hotel
  • Four Points by Sheraton Columbus Polaris
  • Four Points by Sheraton Columbus-Polaris Hotel
  • Four Points by Sheraton Columbus-Polaris Westerville
  • Four Points by Sheraton Columbus-Polaris Hotel Westerville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.