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Swissotel - Chicago - Chicago Hotels
Rating: 4.0 Stars
$199

Swissotel - Chicago

323 E Wacker Dr, Chicago - Map
 
 
"Sightseeing Weekend"
Chose this hotel for its proximity to what we wanted to see in Chicago as we were playing tourist with a relative visiting for his first time. It was a good choice...convenient plus clean, very well appointed, etc. We wanted to experience the city, however, so did not do any of our eating/drinking at the hotel. The exercise is impressive with a terrific view. Two negatives: there was a bar charge to our tab that was not ours; the desk clerk said that it would take a few days for her to be able to discuss it with the bar manager and then she would address the issue. We declined and asked that it be deleted immediately since we had never patronized their bar. I asked a bartender what their procedure was for allowing guests to charge to their rooms. Clearly they did not follow procedure in this particular case. The second negative was that we discovered two 100 dollar charges to our credit card after we returned home (we had two separate rooms). We called and were told that these charges were for incidentals and would be removed in five business days. No one told us either verbally or in writing that these charges would be made. We will be checking our accounts in a few days to see if they follow through.
Traveller from Madison, WI
This triangular, 43-story glass hotel is across the street from the Chicago River, 3 blocks from the lakefront running path …More

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