8/10 Good
Mauro A, BLUE BELL
Traveled with family
Oct 13, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting There
The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets.
Parking
Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car.
Restaurants
The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes.
Facilities
The property itself is very attractive and well maintained.
Beach
The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean.
Pools
There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting.
People
we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Mauro A
Stayed 7 nights in Oct 2025
