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"Staff and stay was pleasant. "

"Yes"

"Excellent staff. Thx to the young girl at the desk in the evening. She went out of her way to get the game on for us in the common room. Sketchy area. Windowns need replaced. Ours had a 1/4” gap that wouldnt close on the top. Parking lot is tough with pub patrons taking all the spots. Underground is not a place i want to park with no garage doors."

"Outstanding breakfast in the restaurant"

"I had a very disappointing experience during my stay. I paid extra for a room that was supposed to not be on the ground level, but the room I was given was exactly at ground level, right at the same height as the main entrance. When I questioned this, the staff member told me there were rooms “lower than that” — which honestly made no sense unless he meant a basement, since my room was clearly at the entrance level. Unfortunately, this completely affected my night. I had an important exam the next day and was unable to sleep at all. The noise was constant: I could hear people opening and closing the entrance door as well as the door leading to the rooms throughout the night. On top of that, there were conversations, laughter, and even people walking and running on the floor above. It felt like there was no sound insulation whatsoever. Although the room itself was clean, the bed was extremely uncomfortable. The mattress was very hard and had a noticeable dip in the middle, making it difficult to rest properly. Overall, the lack of transparency about the room location, combined with the noise and poor mattress quality, made this a frustrating and exhausting stay."

"Ok"