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"Upon arrive the older lady greeted me with an attitude and was talking about me like I was not even there. Telling the other employee that I most like ... " More

By a verified traveler on Sun 02 Aug 2020

Hotel Description

Beach motel near Snow Summit

Near the slopes

Your stay at this Big Bear Lake motel places you within a 10-minute walk of Big Bear Marina and Alpine Slide at Magic Mountain. Big Bear Visitor Center and Pine Knot Marina are also within 2 miles (3 km).

Property Amenities

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. A picnic area, express check-out, and free newspapers are also on offer.

Fireplaces

The individually decorated guestrooms offer balconies or patios and ceiling fans. Fireplaces are included, along with microwaves, coffee/tea makers, and TVs. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Fireplace (Kitchen)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$110* Per night/room Aug 16 - Aug 17

Suite, 2 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 8 Max

2 Story Cabin

Bed Count 2 Queen Beds Maximum Occupancy 10 Max

Standard Room, 2 Queen Beds, Balcony, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Balcony, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Fireplace (Kitchen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Big Bear Lakefront Lodge ratings based on 32 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Big Bear Lakefront Lodge

Everyone (19) Couples (2) Family (8)
1 out of 5
it was quite bad we arrived the room was not ready when we entered it was not the bed for which we paid the stove I could never cook anything the bathtub all black I found spiders in the room the beds very very bad it seems that they collected old mattresses personally very bad no I stay in this place again

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 15, 2021 by Management

We apologize you had that experience, we will improve and do better.

3 out of 5

Posted by on May 25, 2021

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Comment from Hotel Management

Jun 24, 2021 by Management

We are sad to see you didn't like your stay. We hope to see you again next time, as we improve.

3 out of 5

Posted by on Mar 2, 2021

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Comment from Hotel Management

Mar 13, 2021 by Management

Thank you for your review of Big Bear Lake Front Lodge. We wish you would have left us more details about your stay so we could address them with our staff. You are welcome to call our front desk and discuss any issues you had with management. We are constantly updating our rooms and improving our property. Your feedback is greatly appreciated. We hope that you will give us a second chance so we can show you the improvements we have made. We look forward to seeing you again in Big Bear.

4 out of 5
Upon arrive the older lady greeted me with an attitude and was talking about me like I was not even there. Telling the other employee that I most likely didnt have a reservation. I numerous times told her my reservation number. She again told the employee that I must have put the wrong date. Again I tried to show her my reservation and she acted like I was not even there. Once she rebooted her computer she saw my reservation and then started to treat me differently. Thanks to Melissa who made me feel welcome and made sure my room was spotless. She was adored by all of the guests. Lisa was also amazing and always greeted us with a smile. I got a lake front room and it was amazing.

Posted by , from Los Angeles, CA on Aug 2, 2020

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1 out of 5
I have a horrible experience at this hotel and they still charge me for it i cat believe

Posted by , from Whittier ca on Jul 20, 2020

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1 out of 5
The property does not reflect the picture on your site. I depend on the view of property to make my choice to book. Property is a motel worth $30 night, dirty, under construction, spider webs, if my 11 yr old felt like cleaning, that’s an issue. Tub rusty, filthy for $316 I spent. Camping in a tent would have been much cleaner

Posted by , from Southern California on Jun 28, 2020

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2 out of 5
Horrible, check in was delayed 40minutes, rude and unprofessional staff! Poor communication with office. Room smelled like vinegar! Will not come back again!

Posted by on Dec 26, 2019

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Comment from Hotel Management

Feb 12, 2020 by -Big Bear Lakefront Lodge

We are sorry to see you did not enjoy your stay. Unfortunately, during the holidays it can get very busy. Our staff is working as hard and as fast as they can. We do our best to ensure check in is at 3. However, sometimes we may run into a few minute delay during the holidays. We hope you give us another try.

3 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 25, 2019 by Cortnie

Thanks for the feedback!

4 out of 5
The property was against the lake, which was pretty

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 16, 2019 by Cortnie

Thanks for the feedback! Come see us again soon!

1 out of 5
Horrible place. The room was disgusting dirty, smell terrible. The bathroom towels were so dirty everything was dirty and no waterfront. It was a nightmare

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 26, 2019 by Cortnie

I wish you would have reported this to the desk. We could have given you fresh towels. We have no control over the lake levels.

Property Features

As a guest of Big Bear Lakefront Lodge, you'll find barbecue grills, a picnic area, and complimentary newspapers in the lobby. WiFi is free in public spaces. Big Bear Lakefront Lodge also features express check-out and discounted use of a nearby fitness facility. Self parking is free. This Big Bear Lake motel is smoke free.

  • 25 guestrooms or units
  • Express check-out
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Playground on site
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (94.1 km / 58.5 mi)
  • Parking: Free self parking

Room Amenities

Big Bear Lakefront Lodge offers 25 accommodations, which are accessible via exterior corridors and feature fireplaces and hair dryers. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • Fireplace
  • Private balcony or patio
  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Heating
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Ziplining nearby
  • Playground on site
  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 9:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Please note: Guests bringing boats will be charged a USD 30 daily dock fee upon arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 9:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35 per accommodation, per night, plus a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 18 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Bear Lakefront
  • Big Bear Lakefront Lodge
  • Lakefront Lodge Big Bear
  • Big Bear Lakefront Lodge Motel
  • Big Bear Lakefront Lodge Big Bear Lake
  • Big Bear Lakefront Lodge Motel Big Bear Lake

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Big Bear Lakefront Lodge.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.