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"Great location! The staff was not friendly and make sure you verify the terms of valet upon checking in. I was told I could get my car, drive my daughter to her conference and come back and they would park my car. When I returned they said I would be charged the valet charge a second time because I was remarking my car. When I addressed the staff member who gave me the initial directive, the manager disregarded me."

"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already paid for at "available hours". We had 24 packages and ended up paying an ABSURD amount. It honestly felt exploitative and wasted hours of our trip, adding the stress on our moods. Some packages were marked as received but were lost somewhere in the hotel, so more waiting time and stress. What made this EVEN WORSE was how outdated and manual their processes were — staff were literally handling package tracking with paper and pencil by hand, which explains the disorganization. The bathroom had no ventilation/extractor fan, the room was cold, and there was no heating available. So discusting. I’ve traveled to NYC 4 times before and stayed in other hotels that were better, more professional and better priced. This hotel seemed to charge extra for absolutely everything while offering a much worse experience overall. Shoutout to the only truly helpful person we encountered there: Pablo from engineering, who kindly provided us with a portable heater. You suck, as a team and as a hotel."

"Initial impression was lovely, well situated hotel. However upon entering the room, there were 2 fridges, one of which was broken and just left in middle of beds; the desk chair was also broken; very few towels for 2 people and closet mirror was filthy with finger prints all over as well as loads of surface dust. Highlighted to reception; more towels put in room plus new chair but original chair and fridge NOT removed. Also found spelling bee ticket from 3 weeks ago and other litter between chair when packing to check out. Am still awaiting response from hotel manager."

"Pay attention to the elevators when you press you floor. It tells you what elevator to catch. Not sure the issues that people had.. catch the correct elevator and you have zero issues. "

"Room was quite small, no room to even open a suitcase anywhere. Bathroom was also very cramped. The bedding and sheets were not comfortable. The room was clean though and staff were nice. Good location."

"Big, clean room, mini fridge was a bonus"