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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5.0 star property
5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Outdoor pool, pool umbrellas, sun loungers
Property video
Outdoor wedding area
Restaurant
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub

Explore the area

View in a map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Preferred Club Junior Suite Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(7 reviews)
  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View Double

  • 538 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View King

7.0 out of 10
Good
(6 reviews)
  • 538 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View Double

  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front Double

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View King

  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front Double

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Preferred Club Master Suite Swim Out Tropical View King | Front of property

Preferred Club Master Suite Swim Out Tropical View King

  • 1076 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front King

  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean Front King

  • 1076 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Partial Sea View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Partial Sea View

  • 538 sq ft
  • Partial sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Garden View

Bathroom | Shower, designer toiletries, hair dryer, bathrobes

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • 538 sq ft
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 1076 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Master with Partial Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Partial Sea View

  • 1076 sq ft
  • Partial sea view
  • Sleeps 2

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • 1076 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Master with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • 1076 sq ft
  • Sleeps 2

About the neighborhood

Puerto Morelos

On the beach.Within a 5-minute walk of the property, you'll find Arrecife de Puerto Morelos National Park and Petempich Bay. Puerto Morelos Beach is within 3 miles (5 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Petempich Bay - 3 min walk - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Puerto Morelos Beach - 13 min drive - 3.5 miles
  • Ojo de Agua Beach - 16 min drive - 5.3 miles
  • Puerto Morelos Town Square - 18 min drive - 5.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • ‪Preferred Club Bar - ‬1 min walk
  • ‪Frank & Lola's Italian Trattoria - ‬7 min walk
  • ‪Miyako - ‬19 min drive
  • ‪Spoon - ‬1 min walk

About this property

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

5-star beachfront property near Puerto Morelos Beach
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive like an outdoor pool and a hot tub.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a fitness center, a garden, and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 164 guestrooms or units
  • 4 levels
  • 3 buildings
  • 8933 sq ft of conference space
  • 830 sq m of conference space
  • Built in 2016
  • Cooked-to-order breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offers 164 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Relax Spa By Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Front of property
Excellence Riviera Cancun - Adults Only All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.7 out of 5, Exceptional, 2,036 reviews
$576 nightly
The price is $701
Jan 19 - Jan 20
Total with taxes and fees
Excellence Riviera Cancun - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

Property Registration Number BVM1711087E9

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Secrets Riviera Cancún All Preferred - Adults Only - All inclusive to the airport?

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is 12.7 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

As of Jan 14, 2026, prices found for a 1-night stay for 2 adults at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive on Feb 14, 2026 start from $504.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Riviera Cancún All Preferred - Adults Only - All inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive.

How close is Secrets Riviera Cancún All Preferred - Adults Only - All inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offer free breakfast?

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offers free cooked-to-order breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive?

This property offers free self parking and valet parking.

Does Secrets Riviera Cancún All Preferred - Adults Only - All inclusive have a pool?

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive features an outdoor pool.

Does Secrets Riviera Cancún All Preferred - Adults Only - All inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Secrets Riviera Cancún All Preferred - Adults Only - All inclusive have a spa?

Pamper yourself with a day at Relax Spa By Pevonia, where you can enjoy deep-tissue massages, mani/pedis, and aromatherapy.

How close is Secrets Riviera Cancún All Preferred - Adults Only - All inclusive to downtown Puerto Morelos?

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive is 4 mi away from Puerto Morelos.

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 366 reviews
Rating 8 - Good. 69 out of 366 reviews
Rating 6 - Okay. 27 out of 366 reviews
Rating 4 - Poor. 14 out of 366 reviews
Rating 2 - Terrible. 15 out of 366 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Deja

Stayed 3 nights in Sep 2025

2/10 Terrible

Brett

Disliked: Cleanliness
Stayed 7 nights in Sep 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 2 nights in Sep 2025

8/10 Good

Timika, Capitol Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
Stayed 4 nights in Sep 2025

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities
First couple hrs
Stayed 5 nights in Sep 2025

10/10 Excellent

Quanika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sahand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great parties and entertainment all day long.
Stayed 5 nights in Sep 2025

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, staff went above and beyond every single day made me feel right at home.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great experience here, no complaints.
Stayed 5 nights in Sep 2025

6/10 Okay

Kerri

Liked: Cleanliness, staff & service
Not a lot of options for dining. The breathless had good restaurants but not good service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jaritza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets
Stayed 3 nights in Jun 2025

10/10 Excellent

Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was attentive at the restaurants and pool/bar !
Stayed 5 nights in Sep 2025

8/10 Good

Christina Niema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort. Food was good. Super nice atmosphere. The room was extremely nice. But will say the drinks were water down a lot most of the time you can tell there was no alcohol in them even when we asked. Also the resort doesn’t really have 14 full restaurants it was more like 6 full ones. The buffet wasn’t really to good. Resort isn’t really as open as expected but still really really nice! Looking forward to coming back!
Stayed 5 nights in Aug 2025

10/10 Excellent

Tressica Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 4 nights in Sep 2025

10/10 Excellent

Vandarae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laci Lalynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 4 nights in Sep 2025

6/10 Okay

Anthony

Traveled with group
Disliked: Amenities
Most of the Restaurants were closed most Days. Food was edible but note to write home about.
Stayed 4 nights in Sep 2025

10/10 Excellent

Devon

Stayed 2 nights in Sep 2025

10/10 Excellent

Heaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Cristina, washington

Liked: Cleanliness, staff & service
Although the staff was very friendly, the resort was lacking. I've stayed at other Secrets locations & this was definitely not 5 star. It was more like 3.5. The food (even with plenty restaurants) was lacking flavor in my opinion. Even with Preferred Club, only the alcohol options were better. It took 2 hours to get into my room, onlly after the 2 hours did they change my room. I wouldn't recommend if you've traveled and enjoy 5 star privileges, this is not that.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Sep 2025

6/10 Okay

Tanya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property was beautiful but the preferred club lounge had no top shelf liquor. The Xhale lounge did not either. And when they did have one bottle of a top shelf liquor they hid it. You would pretty much have to ask and they would say they didn’t have any. Absolut and Bacardi aren’t top shelf. But they would market/sell Don Julio and Patron for bottle service in their clubs. Breathless Cancun Soul was not like this. It was so much better with actual top shelf liquor.
Stayed 3 nights in Sep 2025

2/10 Terrible

Emma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Aug 2025