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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

5.0 star property
5-star beachfront property with 2 outdoor pools

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Photo gallery for Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Lobby
Property video
Banquet hall
Premium bedding, down comforters, pillowtop beds, free minibar
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪10 min walk‬
  • Place, Puerto Morelos Beach
    ‪15 min drive‬
  • Place, Puerto Morelos Town Square
    ‪19 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

Premium bedding, down comforters, pillowtop beds, free minibar

Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

Premium bedding, down comforters, pillowtop beds, free minibar

Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front King

Premium bedding, down comforters, pillowtop beds, free minibar

Master Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King

Premium bedding, down comforters, pillowtop beds, free minibar

Master Suite Ocean Front Private Pool King

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King Diamond Club

Premium bedding, down comforters, pillowtop beds, free minibar

Master Suite Ocean Front Private Pool King Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

Premium bedding, down comforters, pillowtop beds, free minibar

Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

Premium bedding, down comforters, pillowtop beds, free minibar

Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Ocean Front Two Queen

Premium bedding, down comforters, pillowtop beds, free minibar

Master Suite Ocean Front Two Queen

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Private Pool Two Queen

Premium bedding, down comforters, pillowtop beds, free minibar

Master Suite Ocean Front Private Pool Two Queen

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Two bedroom Diamond Club

Premium bedding, down comforters, pillowtop beds, free minibar

Master Suite Ocean Front Two bedroom Diamond Club

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

Premium bedding, down comforters, pillowtop beds, free minibar

Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club | Premium bedding, down comforters, pillowtop beds, free minibar

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

Premium bedding, down comforters, pillowtop beds, free minibar

Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

Premium bedding, down comforters, pillowtop beds, free minibar

Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

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About the neighborhood

Puerto Morelos

On the beach.Within 9 miles (15 km) of this property, you'll find Puerto Morelos Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Also within 9 miles (15 km) are Puerto Morelos Town Square and Ojo de Agua Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 10 min walk - 0.5 miles
  • Puerto Morelos Beach - 15 min drive - 7.2 miles
  • Moon Palace Golf Club - 17 min drive - 10.5 miles
  • Ojo de Agua Beach - 18 min drive - 8.8 miles
  • Puerto Morelos Town Square - 19 min drive - 9.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Le Chique - ‬8 min drive
  • ‪Preferred Club Bar - ‬8 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬7 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Mojito Bar - ‬8 min drive

About this property

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

5-star beachfront property with 2 outdoor pools
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort, and enjoy amenities like a marina and a health club.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a rooftop terrace and a garden. Free self parking and valet parking are available.

This 5-star Puerto Morelos property is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers 90 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Health club
  • Library
  • Shopping
  • Wine tasting room
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Paraiso de la Bonita a Luxury Collection Resort Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

How close is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort to the airport?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is 13.1 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort on Apr 6, 2026 start from $599, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have an airport shuttle?

Airport shuttle services are not available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort.

How close is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offer free breakfast?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers free cooked-to-order breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

No, there is no casino at this property.

What time is check-in at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

This property offers free self parking and valet parking.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a pool?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort features 2 outdoor pools.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a restaurant?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is home to K’UHUL, which features Mexican cuisine.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a spa?

This property doesn't have a spa, but it does offer massages, body treatments, and facials.

How close is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort to downtown Puerto Morelos?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is 4.8 mi away from Puerto Morelos.

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 85 reviews
Rating 8 - Good. 11 out of 85 reviews
Rating 6 - Okay. 5 out of 85 reviews
Rating 4 - Poor. 1 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful and restful.
Stayed 7 nights in Feb 2026

10/10 Excellent

Milos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort, AMAZING staff, and excellent food & drinks. Unsung heroes who made our trip extra special, Eduardo Iran Jarib Mauricio Eugenio Cath Ricardo Miguel Yeni Enrique Salvador Alexis Thank you all! We can’t wait to be back 😊
Stayed 9 nights in Dec 2025

10/10 Excellent

Emmett

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic, can't wait to go back. Brandon, Catherine and Enrique were exceptional. Ernesto in the bar was great and a lot of fun.
Stayed 4 nights in Dec 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Dominique

Liked: Property conditions & facilities
I recently stayed at Paraiso La Bonita and want to start with the positives: the staff were exceptionally friendly and engaged, and the room was large, beautiful, and exactly as pictured. With the recent Marriott takeover, I see real potential and would consider returning. That said, several gaps kept this from feeling like a true 5-star experience. Service was consistently slow—both at the restaurant and especially at the pool, where it regularly took 30+ minutes just to place an order or receive a drink. Beach chairs were often unavailable as well. The staff were lovely, but the operation needs stronger systems and oversight. Dining options were also limited. Breakfast was fantastic, but with only two restaurants open for lunch and dinner, the menus quickly became repetitive during my five-night stay. Given how remote the property is, more variety or rotating specials would make a big difference. Room-service offerings were also minimal and not particularly impressive. Mid-stay, my room developed a strong drainage odor and a significant number of drain gnats, which led to multiple bites. Although I reported it, no one followed up. My room phone also never worked despite several requests, and housekeeping tended to be slow. The resort has strong potential under Marriott, but improvements in service speed, dining variety, and room maintenance are needed to deliver a true 5-star experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Staff was outstanding!
Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Excellent trip overall. Beautiful resort. Amazing food. Extremely friendly staff. We have been to Mexico about 5-6 times in the last few years, and this is the best resort we've been to yet. Would be delighted to return.
Stayed 6 nights in Dec 2025

6/10 Okay

Marjan

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was kind and the hotel room was very comfortable. Unfortunately the advertisement as per hotels.com of 2 pools, beach service and a functional spa were false. There was one pool with the other under construction, no full spa experience and no beach service. The beach was small but there were areas on the lush property that if promoted, the guests could have experienced this. More construction of other bar areas was also being done during the day. The property perhaps should have stayed closed while these modifications and improvements were being made. We had a three night stay, but after the first night we left for another resort.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service for this hotel was more than perfect. They took every opportunity to make sure our honeymoon stay was perfect and memorable. The food is amazing and the vibes of the hotel was perfect for a relaxing honeymoon. Ricardo and his coffee art and making was amazing and delightful to start the day with. Mario and Enrique were excellent in signing us up for activities and attending to our needs during our stay. Would definitely recommend staying at this hotel in the future.
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff provided excellent service. They were incredibly attentive and helpful. The room was very spacious - huge - and well-appointed. The beds were comfortable, and the bathroom was stocked with any supply you could need. Towels were thick and nice. We had a cozy loveseat on our balcony perfect for stargazing and listening to the ocean. The food was delicious with good portions, and the service at the restaurants was attentive and friendly. All the staff was great and easy to communicate with. Most remarkable was Cristian at the front desk, who went above and beyond to resolve a transportation issue for us (unrelated to the hotel). We liked the location, which has a private feel. Only downside is the beach was impacted by sargassum, like many in the area, so is not ideal for those looking to focus on beach time. Loved our stay and would highly recommend!
Stayed 3 nights in Nov 2025

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 25-minute drive from Cancun Airport, this tranquil resort offers the perfect escape to relax and recharge. Our room boasted a private plunge pool, and at night, the soothing sound of waves lulled us to sleep. As an all-inclusive haven, it served up exquisite made-to-order gourmet dishes, and the food and drinks were simply exceptional. Although sargassum kept us from enjoying the beach, the resort’s abundant poolside beds meant we could relax in the sun anytime. I loved that they offered free activities like painting, cooking classes, and wine tasting, adding fun to every day. From the moment we arrived, the staff’s attentive service made us feel truly cared for, especially the personalized butler service that elevated our experience. Celebrating my birthday was made extra special when the restaurant manager and chef collaborated to prepare a fantastic meal and a birthday cake. Every staff member greeted us with genuine respect, and General Manager Cesar went above and beyond to make us feel like royalty. Be on the lookout—you might spot a curious coati or iguana wandering the property! Overall, this stay was one of my best experiences, and I can’t wait to return.
View from room 4008
Room with plunge pool
Stayed 5 nights in Nov 2025

10/10 Excellent

Frans J van

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, amenities, and food. Would 100% stay again.
Stayed 7 nights in Nov 2025

10/10 Excellent

jamal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible Babymoon with amazing service & a beautiful resort My wife and I stayed at Paraiso de la Bonita for our babymoon and had an amazing experience. The staff and management went above and beyond from the moment we arrived, even getting Heineken Zero for my pregnant wife so she could enjoy a non-alcoholic beer. Service throughout the resort was warm, attentive, and genuinely caring. The food was excellent, especially dinner and the breakfast spread was the best we’ve seen at an all-inclusive, with fresh juices, pastries, a full menu, and breakfast tacos made right in the dining room. The bartenders were fun and creative (big shout-out to Luis), and Raul in the restaurant made every dinner feel special. They also remembered my wife’s uncommon allergies by day three and always double-checked her meals. Our plunge pool suite was beautiful, peaceful, and spotless, with a spa-like rain shower and a private pool big enough for both of us to relax comfortably. Room service was great, and a couple of days we didn’t even want to leave the suite. Like most of Cancun in the fall, the beach has seaweed, but the resort is designed so well that from the pool and rooms you only see the turquoise water. While the saltwater pool was under construction, everything else more than made up for it. If you want a quiet, adults-only, upscale all-inclusive with fantastic service, great food, and beautiful suites, this is the place. We will absolutely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Zulaikah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My vacation was a 10/10, from start to finish. Starting with the service, the staff members, the beauty and cleanliness of the resort and rooms. Service: we were met with the most wonderful staff members. Cesar, the general manager took the time to see us and message us on multiple occasions throughout our stay to ensure everything was okay and our expectations were being met. - they exceeded our expectations. Brandon and Luis at the front desk were amazing and helpfully. Our butler service by Enrique, Alex, and Mario were absolutely pleasant. Anything we needed, they were available at our fingertips. Ivan, the manager of one of the restaurants on site was also so delightful and also took the time to make sure our needs were being met. Ricardo, Luis, Jonathan, were also some of the staff members that made our stay so memorable. There were so much other staff members that made it memorable that I was unable to catch the names of but every one we came across was amazing. This was truly a luxurious experience and the resort, the massage, the restaurants were all so amazing, we enjoyed the food at the Joya Restaurant the most but all the restaurants plus the piano bar were exceptional. The pool side bar was also amazing! Honestly I could go on and on about how great this place was. I honestly cannot wait to go back!
Stayed 5 nights in Nov 2025

10/10 Excellent

Abby

Stayed 3 nights in Nov 2025

10/10 Excellent

Kristen, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! I will refer this place to all my friends. The staff was incredibly friendly and the food was amazing. Can’t wait to go back.
Stayed 5 nights in Nov 2025

10/10 Excellent

Nadija

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an absolutely wonderful stay. This resort is truly in a league with properties like Nizuc — not just in beauty, but in the entire guest experience. From the moment we arrived, we were greeted with warmth and genuine hospitality. The staff here is exceptional: incredibly kind, attentive, and thoughtful. Every interaction felt personal and sincere, and we never once felt like just another guest. The property itself is stunning — beautifully maintained, peaceful, and designed for true relaxation. The atmosphere is luxurious yet understated, with an emphasis on comfort and calm. Our room was immaculate and elegant, with those little details that make you feel truly cared for. The food and drinks were excellent, with plenty of variety and very high quality. We especially appreciated how the staff remembered our preferences and always went above and beyond. This is the type of resort where you can exhale — where you feel taken care of, respected, and welcomed. If you’re looking for a place that blends luxury with soul, this is it. We will absolutely be returning.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Paraiso de la Bonita for our anniversary, and it couldn’t have been more perfect. From the moment we arrived, the staff made us feel incredibly welcome. We were greeted by Eduardo and Brandon with a refreshing drink and a quick tour before meeting Pamela, the concierge, who helped us plan activities for our stay. Khaled, the bellhop, drove us to our suite in the resort’s “Rolls Royce” golf cart, and Enrique, our butler, created a chat to handle any requests. Our original room happened to be near a renovation area and in need of a refresh on amenities, but before we even mentioned it, both Khaled and Enrique notified management and promptly arranged for us to be moved to a new suite. Their attentiveness set the tone for the exceptional service we experienced all weekend. The property is stunning, with beautiful grounds, ocean views, and a calm, luxurious atmosphere. We spent most of our time relaxing by the pool with great service and enjoyed a beach day arranged by Enrique. Our suite was spotless and romantic, featuring a rainfall shower, soaking tub, and private plunge pool. Every meal was exceptional beautifully presented and delicious. Roger and David were wonderful servers, and Raul, the manager at Ku'Hul, surprised us with a special table and sparkling wine for our anniversary dinner. The attention to detail and genuine warmth of the staff made our stay unforgettable. Highly recommend Paraiso de la Bonita for a relaxing, romantic escape!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kaila

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly!
Stayed 4 nights in Oct 2025

10/10 Excellent

Maningbe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service from the staff was a 10/10 we felt like VIP the entire stay!
Stayed 4 nights in Oct 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Charlene White

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is stunning and clean. We had our own plunge pool with a beautiful view. Most all of the staff was wonderful and kind . We only had issue with 2 people being less than inviting and kind but the others made up for it . My only issue is at night the smell is terrible . I think they should use some sort of air fresheners or something in the rooms to help with this especially at night . I think it’s an ocean nightly issue . I was also bummed that some nights they forgot our nightly dessert with the cute historic note . We only used room service food delivery once they forgot our forks and they didn’t bring them for 35 min when we called and asked for them so we just ate with our hands . The food at all 3 restaurants is amazing ! I would recommend this hotel and I would definitely return in spite of the couple issues .
Stayed 5 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2025

10/10 Excellent

Micah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this property. The staff are so kind and attentive. I was so sad to leave. I really enjoyed that every night they delivered a "dessert of the day" to my suite! Such a lovely touch. I will return to stay again. thank you and your lovely staff for taking such good care of me! I still think about that gorgeous bathroom in my suite!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 4 nights and 5 days at this resort to celebrate my best friend’s birthday, and it was amazing! Service was truly 10/10 everyone was exceptional, friendly, and welcoming. I booked our trip in August for our October stay and reached out to see if they offered personalized room decorations. Pamela, the Chief Concierge, was incredible — quick to respond, detail-oriented, and made sure everything, including our airport pickup, went smoothly. Communication was seamless thanks to a 24-hour WhatsApp group chat the staff created, which made booking our massages (thank you Noel and Mellisa), meditation session with Mauricio, and pastry-making class so easy. We celebrated my bestie’s birthday at the Piano Bar with live piano music — such a lovely touch! The K’uhul restaurant was excellent, the French toast is a must-try! I also enjoyed the late-night room service and dining at Joia. It rained on and off, but I was so impressed with how efficiently the team kept everything spotless and dry. The spa was under renovation, but services were still available. Our room was spacious, clean, and had a plunge pool, though we mostly enjoyed the stunning main pool. Don’t be discouraged by the bumpy road in, it’s being fixed and the resort is gorgeous! Special thanks to Pamela, Rene, Ivan, Mauricio, Daniel, and Alejandro for making our stay unforgettable. I rarely visit the same place twice, but I’m already planning to return for my birthday in January!
Stayed 4 nights in Oct 2025