See all properties

The Ramsey Hotel and Convention Center Pigeon Forge

3.0 star property
Hotel near LeConte Center at Pigeon Forge, connected to the convention center in Pigeon Forge

Choose dates to view prices

Photo gallery for The Ramsey Hotel and Convention Center Pigeon Forge

Indoor pool
Property preview
Exterior
Restaurant
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
3230 Parkway, Pigeon Forge, TN, 37868
  • Place, Old Mill
    ‪8 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(194 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Deluxe King with Sleeper Sofa

9.0 out of 10
Wonderful
(44 reviews)
  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

King Bed Mini-Suite with Jacuzzi & Fireplace

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Two Bedroom Family Suite

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 8
  • 1 King Bed, 2 Queen Sofa Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior King with Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior King with Sleeper Sofa

7.0 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 Queen Bed

Queen Accessible with Grab Bar Bathtub

  • Sleeps 2

Deluxe King With Sleeper Sofa

  • Sleeps 3

King Bed Mini-Suite with Jacuzzi&Fireplace

  • Sleeps 2

Choice Queen with Wet Bar & Sleeper Sofa

  • Sleeps 4

Two Bedroom Family Suite

  • Sleeps 8

Classic Two Queen Beds Guestroom

  • Sleeps 4

Superior King With Sleeper Sofa

  • Sleeps 4

View all photos for Accessible Queen With Roll-in Shower

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Accessible Queen With Roll-in Shower

  • Sleeps 2

Superior King Room With Sofa Bed

  • Sleeps 4

Family Two-Bedroom Suite

  • Sleeps 8

Choice Queen With Wet Bar & Sleeper Sofa

  • Sleeps 4

King Bed Mini-Suite With Jacuzzi & Fireplace

  • Sleeps 2

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

  • Sleeps 2

You may also like

Ad
Terrace/patio

Holiday Inn & Suites Pigeon Forge Convention Center by IHG

Downtown Pigeon Forge
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 959 reviews
$72 nightly
The price is $81
Feb 18 - Feb 19
Total with taxes and fees
Holiday Inn & Suites Pigeon Forge Convention Center by IHG

About the neighborhood

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 2 miles (3 km) of LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction. Island at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

What's nearby

  • Xtreme Racing Center - 5 min walk - 0.3 miles
  • Old Mill - 8 min walk - 0.4 miles
  • LeConte Center at Pigeon Forge - 11 min walk - 0.6 miles
  • Dolly Parton's Stampede Dinner Attraction - 2 min drive - 1.1 miles
  • Island at Pigeon Forge - 3 min drive - 1.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 55 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬9 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪CiCi's Pizza - ‬3 min walk
  • ‪Reagan's Broken Egg Pancake House - ‬10 min walk
  • ‪Golden Corral - ‬14 min walk

About this property

The Ramsey Hotel and Convention Center Pigeon Forge

Hotel near LeConte Center at Pigeon Forge, connected to the convention center in Pigeon Forge
The Ramsey Hotel and Convention Center Pigeon Forge offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 6 meeting rooms. Event space at this hotel measures 18801 square feet (1747 square meters) and includes a conference center. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly The Ramsey Hotel and Convention Center Pigeon Forge. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Ramsey Hotel and Convention Center Pigeon Forge was completed in February 2024.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 5 levels
  • 18801 sq ft of conference space
  • 1747 sq m of conference space
  • Built in 1982
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
The Ramsey Hotel and Convention Center Pigeon Forge offers 206 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Premium cable television is provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Similar properties

Lobby sitting area
Music Road Resort Hotel and Inn
  • Pool
  • Kids pool
  • Waterslide
  • Parking included
4.5 out of 5, Wonderful, 1,638 reviews
$84 nightly
The price is $94
Feb 4 - Feb 5
Total with taxes and fees
Music Road Resort Hotel and Inn

Property amenities

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Evening entertainment
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 36-inch TV with premium cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests with vehicles towing a trailer must contact the property in advance. Parking for vehicles with trailers is limited to 1 space per room, and trailers cannot exceed 24 feet (7.3 meters) in length. There is a fee of USD 75 (tax not included) for trailer parking. Due to any extenuating circumstances at the time of your stay, trailer parking may be subject to availability.

Renovations and closures

The property will be renovating from January 19 2026 to April 20 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, mobile payments, Google Pay, and Apple Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access is available 24-hours a day.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel PIGEON FORGE
Ramsey Hotel Pigeon Forge
PIGEON FORGE Holiday Inn
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Holiday Inn Pigeon Forge Hotel
Ramsey Pigeon Forge
Ramsey Hotel Sevierville
Ramsey Sevierville
Ramsey Hotel
Holiday Inn Pigeon Forge
The Ramsey
The Ramsey & Convention Center
The Ramsey Hotel & Convention Center Hotel
The Ramsey Hotel & Convention Center Pigeon Forge
The Ramsey Hotel & Convention Center Hotel Pigeon Forge

Frequently asked questions

How close is The Ramsey Hotel and Convention Center Pigeon Forge to the airport?

The Ramsey Hotel and Convention Center Pigeon Forge is 36.9 mi (55-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at The Ramsey Hotel and Convention Center Pigeon Forge?

As of Jan 20, 2026, prices found for a 1-night stay for 2 adults at The Ramsey Hotel and Convention Center Pigeon Forge on Jan 25, 2026 start from $92.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ramsey Hotel and Convention Center Pigeon Forge have an airport shuttle?

Airport shuttle services are not available at The Ramsey Hotel and Convention Center Pigeon Forge.

Does The Ramsey Hotel and Convention Center Pigeon Forge offer free breakfast?

The Ramsey Hotel and Convention Center Pigeon Forge offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at The Ramsey Hotel and Convention Center Pigeon Forge?

No, there is no casino at this hotel.

What time is check-in at The Ramsey Hotel and Convention Center Pigeon Forge?

Check-in begins at 4:00 PM. A fee applies for early check-in.

Is there free parking at The Ramsey Hotel and Convention Center Pigeon Forge?

This hotel offers free self parking.

Does The Ramsey Hotel and Convention Center Pigeon Forge have a pool?

The Ramsey Hotel and Convention Center Pigeon Forge features an indoor pool. Guests can enjoy 24-hour pool access.

Does The Ramsey Hotel and Convention Center Pigeon Forge have a spa?

There are no spa services available at this hotel.

How close is The Ramsey Hotel and Convention Center Pigeon Forge to downtown Pigeon Forge?

The Ramsey Hotel and Convention Center Pigeon Forge is 0.3 mi away from Pigeon Forge.

The Ramsey Hotel and Convention Center Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 763 out of 1399 reviews
Rating 8 - Good. 294 out of 1399 reviews
Rating 6 - Okay. 183 out of 1399 reviews
Rating 4 - Poor. 80 out of 1399 reviews
Rating 2 - Terrible. 79 out of 1399 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, what staff I incountered were very nice and helpful
Stayed 2 nights in Nov 2025

6/10 Okay

Dale

Traveled with partner
Liked: Staff & service, amenities
The cleaning of rooms left much to be desired on my part. Bathroom wasnt clean as i like. Never left regular coffee just tea and decaf for keurig. Bed was hard and hurt both mine and my husbands backs. We left 2 days early because of kids running up and down hallways till 11 at night and very noisey.
Stayed 7 nights in Oct 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was neat and clean. The staff were exceptionally nice and my grandchildren loved the 24-7 pool times and movie night. We will definitely book here again and again.
Stayed 2 nights in Oct 2025

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool area was nice. Patio was nice. Other than that, I would not recommend staying at this hotel if you are traveling to come back to a comfortable place to sit after a long day out. All of the drink machines, on every floor, were out of order or out of stock. No other options available on site. Vending machine snacks. The bar was closed due to "family emergency". Completely understand that after the "kind night manager" at the front desk explained it to me.... but if you know that morning someone isn't going to be there, go ahead and make a sign to say, please fend for yourself this evening, we will be closed. I wouldn't make this remark if I hadn't of seen the signs ready to put out that morning at the front desk. For the amount of money we paid, overpriced and ill equipped.
Stayed 2 nights in Oct 2025

10/10 Excellent

Trevor

Stayed 1 night in Oct 2025

10/10 Excellent

Nicquiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time! Will definitely stay again!
Stayed 1 night in Oct 2025

10/10 Excellent

Xiomara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The kids loved swimming in the pool watching the movie with popcorn. I enjoyed the warm hot tub and the breakfast was an amazing surprise. The staff was super nice and helpful. I would definitely recommend this hotel....
Stayed 2 nights in Oct 2025

4/10 Poor

erick

Liked: Cleanliness, staff & service
I will say the service at the hotel was excellent and the food for the breakfast which had real eggs not the powder stuff was decent my only suggestion and concern and one of the main reasons I will not be probably coming back for a while is due to the fact that there was a large group of children approximately 10 to 15 kids who entered the pool area with adults semi-supervised who which then destroyed the hot tub and absolutely took over the pool. Obviously during the day and evening I completely understand this is a hotel but when it comes to approximately 11:00 to midnight and 6 months old babies are still up with the parents and kids are running rampant in the pool area this is absolutely a turn off for me coming back. Several hotels I've been to have a children cut off limit around 9:00 p.m. to 10:00 p.m. adults would also like to spend time relaxing the pool area and the hot tub without children and then when I see children again I specify 6 months to approximately 8 to 9 years old splashing around and I did say destroy the hot tub which these kids did pull plugs which sent water flying approximately three to four feet in the air which the maintenance crew had to come out and security then eat pulled the kids out and kick the family out of the pool area this is not a good sign for the hotel. I did suggest that the hotel should have a cut off time which I completely understand it is not up to the receptionist jobs to make such rules but is a high suggestion to corporate.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dakota

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice, rooms were clean. Will stay there again
Stayed 2 nights in Oct 2025

10/10 Excellent

Freeman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes the food was fresh some of the jets wasn’t working on the hot tub but it was warm enough
Stayed 2 nights in Oct 2025

4/10 Poor

shannon

Stayed 3 nights in Oct 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the pool area was clean. The hotel could use some updates, but nothing that would hinder your stay!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2025

8/10 Good

Brittney

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Very clean and nice hotel for the price

Very friendly staff, room was very clean, no issue getting extra towels when we asked. The buffet breakfast was pretty decent, but the pancakes were crunchy on the edges, and there was WAY too much pepper in the eggs. I have a sensitive stomach and can't handle that junk. I also tried to take a nap around 9/10-ish, and the cleaning people were stomping up and down the hall and slamming doors, so I didn't get any rest after being up half the night. I get y'all have a job to do, but can you please shut the doors quietly? Only giving 4 stars, bc the price is very fair for the quality of the hotel you're getting.
Stayed 3 nights in Oct 2025

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Betzy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and Service
Stayed 2 nights in Sep 2025

8/10 Good

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall experience
Stayed 1 night in Oct 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I cannot say enough good things about this hotel. When the doors to the hotel opens, the first thing was how beautiful the lobby is. The check in was a breeze. The sweet lady at check in told me about the movies and popcorn. We went upstairs to go to our room, and upon opening our door the room was huge and clean. The bed was super comfortable as well. The next day we left the room to enjoy all the wonderful splendors of Pigeon Forge. And I received a text from the hotel, asking if the stay was ok and if I needed anything. I have traveled a lot and that is some of the best customer service I have EVER received. After our day was done when went to the hotel and went into the room, the cleaning staff had left a note saying they couldn’t make up our bed because our personal belongings was on the bed. I love love this, that showed us they had been in our room and gave us extra towel's. I have the hardest time getting extra towel’s. We two people check in and there isn’t enough towel’s for two people, I have to call and get them to bring me some. And I didn’t have to do that this time. AMAZING!!! The pool was open 24 hours of the day, I would definitely recommend everyone staying here!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Dawn

Stayed 4 nights in Oct 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lobby
Stayed 2 nights in Oct 2025

10/10 Excellent

Christin

Stayed 1 night in Oct 2025

10/10 Excellent

Logan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one night getaway.
Stayed 1 night in Aug 2025