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Hyatt Regency Grand Cypress

4.0 star property
Family-friendly 4-star hotel near Disney Springs™

Choose dates to view prices

Photo gallery for Hyatt Regency Grand Cypress

3 outdoor pools, open 7 AM to 10:00 PM, cabanas (surcharge)
Creator video - submitted by The Budget Mouse
3 outdoor pools, open 7 AM to 10:00 PM, cabanas (surcharge)
Premium bedding, in-room safe, individually decorated
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
One Grand Cypress Blvd, Orlando, FL, 32836
  • Place, Lake Bryan
    ‪3 min drive‬
  • Place, Disney Springs™
    ‪3 min drive‬
  • Place, Universal Studios Florida
    ‪15 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, individually decorated

Room, 2 Double Beds

9.2 out of 10
Wonderful
(83 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Pool View

View from room

Room, 2 Double Beds, Pool View

9.4 out of 10
Exceptional
(46 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Pool View

View from room

Room, 1 King Bed, Pool View

9.2 out of 10
Wonderful
(46 reviews)
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

9.4 out of 10
Exceptional
(56 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, individually decorated

Room, 2 Double Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(17 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Premium bedding, in-room safe, individually decorated

Executive Suite

  • Garden view
  • 720 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite (Bi Level)

A hotel room with a large bed, a bench, a nightstand, and a view of the city through large windows.

Suite (Bi Level)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 765 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 King Bed, Lake View

View from room

Room, 1 King Bed, Lake View

9.2 out of 10
Wonderful
(55 reviews)
  • Lake view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, individually decorated

Room, 2 Double Beds, Lake View

9.2 out of 10
Wonderful
(44 reviews)
  • Lake view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite (VIP)

Suite (VIP) | Premium bedding, in-room safe, individually decorated

Suite (VIP)

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 1080 sq ft
  • Sleeps 6
  • Free WiFi

View all photos for Room, 2 Double Beds, Accessible (Shower)

Premium bedding, in-room safe, individually decorated

Room, 2 Double Beds, Accessible (Shower)

8.8 out of 10
Excellent
(15 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 720 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (with Shower)

View from room

Room, 1 King Bed, Accessible (with Shower)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Orlando

On lake.You'll find Disney Springs™ and Orlando Vineland Premium Outlets within 3 miles (5 km) of this hotel. Aquatica and Disney's Hollywood Studios® are also within 6 miles (10 km).

What's nearby

  • Lake Bryan - 3 min drive - 1.3 miles
  • Disney Springs™ - 3 min drive - 1.5 miles
  • SeaWorld® Orlando - 7 min drive - 4.6 miles
  • Magic Kingdom® Park - 11 min drive - 7.3 miles
  • Universal Studios Florida - 15 min drive - 10.1 miles

Getting around

  • Orlando Station - 18 min drive
  • Orlando Intl. Airport (MCO) - 23 min drive

Restaurants

  • ‪Wawa - ‬7 min walk
  • ‪Circle K - ‬3 min walk
  • ‪Olive Garden - ‬4 min walk
  • ‪Kizuna Asian Buffet & Sushi - ‬7 min walk
  • ‪Chili's Grill & Bar - ‬6 min walk

About this property

Hyatt Regency Grand Cypress

Family-friendly 4-star hotel near Disney Springs™
Hyatt Regency Grand Cypress offers its guests a golf course, 3 outdoor swimming pools, a waterslide, and a 24-hour health club. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 65 square feet (6 square meters) and includes conference space. A terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly Hyatt Regency Grand Cypress. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 779 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 65 sq ft of conference space
  • 6 sq m of conference space
  • Built in 1984
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Hyatt Regency Grand Cypress offers 779 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Free theme park shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free theme park shuttle
  • Secured, uncovered self parking on site (USD 39 per night)
  • Covered valet parking on site (USD 54 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 32 for adults and USD 16 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pickleball courts
  • 24-hour health club
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Golf
  • Kayaking
  • Mini golf
  • Paddleboard
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 45.00
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 65.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 31 2026 to June 5 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from May 31 2026 to June 5 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 32 for adults and USD 16 for children
  • Uncovered self parking fee: USD 39 per night (in/out privileges)
  • Covered valet parking fee: USD 54.00 per night (in/out privileges)
  • Pet fee: USD 200 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 65.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 7 AM to 10:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cypress Grand Hyatt
Grand Cypress
Grand Cypress Hyatt
Grand Cypress Hyatt Regency
Grand Hyatt Cypress
Hyatt Regency Grand
Hyatt Regency Grand Cypress
Hyatt Regency Grand Cypress Hotel
Hyatt Regency Grand Cypress Hotel Orlando
Hyatt Regency Grand Cypress Orlando
Grand Hyatt Orlando
Hyatt Orlando
Hyatt Grand Cypress
Hyatt Regency Grand Cypress Resort Orlando
Hyatt Regency Grand Cypress Resort
Hyatt Regency Cypress Resort
Hyatt Grand Cypress
Hyatt Regency Hotel Orlando
Hyatt Orlando
Grand Hyatt Orlando
Hyatt Hotel Orlando

Frequently asked questions

How close is Hyatt Regency Grand Cypress to the airport?

Hyatt Regency Grand Cypress is 9 mi (28-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Regency Grand Cypress?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Cypress on May 20, 2026 start from $258, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Regency Grand Cypress have an airport shuttle?

Airport shuttle services are not available at Hyatt Regency Grand Cypress.

How close is Hyatt Regency Grand Cypress to the beach?

This hotel is 2.7 mi (6-min drive) from Hideaway Bay and 2.9 mi (7-min drive) from Getaway Glen. Don't forget your sunscreen!

Does Hyatt Regency Grand Cypress offer free breakfast?

Free breakfast isn’t provided at Hyatt Regency Grand Cypress, but full breakfast is offered for a fee of USD 32 for adults and USD 16 for children. It's available every day from 6 AM to 11 AM.

Is there a casino at Hyatt Regency Grand Cypress?

No, there is no casino at this hotel.

What time is check-in at Hyatt Regency Grand Cypress?

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM. Early check-in costs USD 45.00 (subject to availability).

Is there free parking at Hyatt Regency Grand Cypress?

Free parking is not available at this hotel. Self parking is available for USD 39 per night, and valet parking for USD 54.00 per night.

Does Hyatt Regency Grand Cypress have a pool?

Hyatt Regency Grand Cypress features 3 outdoor pools. Guests can enjoy pool access from 7 AM to 10:00 PM.One of the pools will be unavailable from May 31 2026 to June 5 2026 (dates subject to change). The property will be renovating one of the pools from May 31 2026 to June 5 2026 (completion date subject to change).

Does Hyatt Regency Grand Cypress have a restaurant?

There are 3 onsite restaurants, offering options like seafood, pool views, and a poolside location.

Does Hyatt Regency Grand Cypress have a spa?

There are no spa services available at this hotel.

How close is Hyatt Regency Grand Cypress to downtown Orlando?

Hyatt Regency Grand Cypress is 13.3 mi away from Orlando.

Hyatt Regency Grand Cypress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1757 out of 2285 reviews
Rating 8 - Good. 283 out of 2285 reviews
Rating 6 - Okay. 120 out of 2285 reviews
Rating 4 - Poor. 50 out of 2285 reviews
Rating 2 - Terrible. 75 out of 2285 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather Lynn

Stayed 3 nights in Mar 2026

10/10 Excellent

ERICA, Dallas

Liked: Cleanliness, property conditions & facilities
Very nice stay!
Stayed 2 nights in Feb 2026

10/10 Excellent

BERNARD

Stayed 1 night in Jan 2026

10/10 Excellent

Cofi

Business traveler
Liked: Cleanliness, staff & service, amenities
Beautiful Hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Yanelsy

Perfect
Stayed 2 nights in Nov 2025

8/10 Good

Aylin

Stayed 3 nights in Jan 2026

8/10 Good

cleria

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

8/10 Good

Fang

Stayed 3 nights in Jan 2026

10/10 Excellent

Nelly Nardip

Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Hyatt Regency Grand Cypress in Orlando and had an outstanding experience from start to finish. Check-in was quick and efficient. The lobby is spacious, elegant, and welcoming — a great first impression after a long day of travel. Our room was clean, well-appointed, and comfortable. The bed was exceptionally cozy, and the space felt larger than expected for a resort property. Housekeeping kept the room refreshed throughout our stay. The location is excellent — close to Disney, easy access to highways, and still peaceful. Perfect for both theme park adventures and relaxing resort days. We had a wonderful stay and would absolutely return. The combination of comfort, amenities, and service makes Hyatt Regency Grand Cypress a top choice in Orlando.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Alexander

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Stephenie

Stayed 1 night in Jan 2026

4/10 Poor

Andres

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The was mold all over the bathroom. Dust in the ceiling by the air duct. Carpet was so dirty that after my kids walked for some time their feet were black. They charge fees and gratuity right away just from ordering room service. Spoke to a manager and they changed me to a bigger better room. However, the bathroom still had mold and carpet was still leaving your feet black. Terrible experience. I had sore throat every morning and my skin was itching. Everyday, as soon as we left the hotel, hour symptoms disappeared right away. Clearly a sign that every room needs deep disinfectant cleaning. Breakfast was good. I will never stay in a hyatt again. They messed up badly.
Stayed 7 nights in Dec 2025

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness
Amenities and parking not worth the price
Stayed 3 nights in Dec 2025

2/10 Terrible

David

Liked: Amenities
Meh….
Stayed 2 nights in Jan 2026

10/10 Excellent

Beatriz

Stayed 1 night in Dec 2025

8/10 Good

Teddy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Service
Stayed 2 nights in Jan 2026

6/10 Okay

Ashley

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and clean however the first staff member Rodrigo that I worked with charged my card 3 different charges resulting in my card being over-charged for three times the nights and fees. I wish I could remember the girls name who fixed everything for me she and Gavin were amazing to get things squared away. This also happened to another friend of mine who was at the same convention that weekend. The hotel itself is wonderful but keep an eye on your charges, I’m 7 days past my stay and that money is still frozen as pending on my account until the hotel accounting department releases the funds which I was told would take 7-10 business days.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dianelys

Stayed 3 nights in Nov 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service and extra clean
Stayed 7 nights in Dec 2025

2/10 Terrible

alicia

Traveled with family
Disliked: Cleanliness, staff & service
Ruined my wedding night and wedding stay
Stayed 3 nights in Jan 2026

8/10 Good

Julia

Everything was great but I thought my room needed new renovation
Stayed 3 nights in Dec 2025

10/10 Excellent

Julie Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved everything about the hotel - the market store in the lobby was super handy for snacks and breakfast bits when you're not in the mood for the full hotel breakfast. The pool area was well equipped and not crowded - and the heated pool was perfect for winter temperatures! The extra activities put on during the festive period were great - films, santa, santa letters etc - all nice touches. The staff were all friendly and helpful - can't fault anyone - we had a great time and will definitely visit again!
Stayed 10 nights in Dec 2025

6/10 Okay

Demetris

I am writing to express my experiences during my recent stay at the Hyatt Regency Grand Cypress from January 2 to January 4, 2026. My fiancé and I visited the hotel to celebrate our cousin's wedding, which took place on Friday, January 2, 2026. Upon our arrival, we were impressed by the assistance provided by the valet staff and the hotel's beautiful ambiance. Additionally, we appreciated the complimentary champagne offered during our check-in process. However, the quality of our experience deteriorated shortly thereafter. To our dismay, the check-in clerk informed us that there were no rooms available due to a shortage of cleaning staff. This scenario was unprecedented in my prior hotel experiences, particularly since I had reserved this accommodation well in advance. Even at hotels of lesser expense and luxury than the Hyatt, I have consistently been able to check in upon arrival. I must note that the staff was genuinely apologetic and accommodating, and we are grateful for the waiver of property fees. Nevertheless, this initial inconvenience significantly impacted our ability to fully enjoy what was meant to be a celebratory weekend with the newlyweds. We did not gain access to our room until approximately 10:30 or 11 PM, having received a text notification at 7:43 PM—3.5 hours beyond the stated check-in time. Furthermore, while we were informed that our room would be upgraded due to the inconvenience, I do not believe that a room with a window view constitutes an upgrad
Stayed 3 nights in Jan 2026