2/10 Terrible
Angel
Traveled with family
Jul 23, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0/10- do not stay if you care about your health and do not want to inhale mold. My fiance' and I booked the room due to us being from out of town and wanting to have 48 hours to ourselves. There was mold in the room on the windows, curtains, and lamp shade (314) (I have video and photos) the bed was initially wet when we arrived -but we thought it was due to the room being super cold and/or the condensation in the room. When we pulled the sheets back after they came off there was bright red stains that looked like blood on the mattress (very large area- I have photos that covered 1/4 of the bed). When was the last time the room was checked? When was the last time the sheets were changed? Because if they were then they wouldve seen the red blood (assuming) stains on the mattress. When was the last time the curtains were pulled back? Then they wouldve seen the enourmous amount of mold going across the top and down the sides. Then I was charged 124.88$ instead of 50$ for the room hold. I have a letter from the staff and spoke to the manager Dee (she stated a full refund would be issued) and that the hold would not stay and she did not know why their was a hold- apparently this is something that occurs when people pre-pay. Yes the manager was nice- but that room should not have been made available . Thank God we did not bring the kids- they would’ve immediately gotten sick from the amount of mold. I would like someone from LaQuinta Inn & Suites cooperate office to contact me.
Angel
Stayed 1 night in Jul 2025